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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor's degree in a research or quantitative field (e.g., Social Sciences, Statistics, Mathematics, Bioinformatics, Economics, etc.) or equivalent practical experience. 3 years of experience designing, scoping, executing, and delivering research and analysis projects. 3 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations. Experience managing research and measurement agencies. Preferred qualifications: 3 years of experience with qualitative research methods and approaches. 3 years of experience with sampling, survey writing, and analysis of survey data including weighting and assessing data quality. 3 years of experience with designing experiments, analyzing data from experiments, and summarizing findings. 3 years of experience analyzing and manipulating data sets to leverage data insights into presentations for business stakeholders. Experience with data querying languages (e.g. SQL) and tools to work with data sets. About the jobGoogle's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.Google’s goal for Gemini is to be the most helpful AI assistant by giving users direct access to Google’s latest AI models and capabilities. The Gemini App Marketing team plays a critical role in this mission, and is a fast-paced and dynamic team that is responsible for driving and delivering on ambitious strategic business goals.In this critical role, you will be responsible for generating actionable insights from data to drive strategies that maximize the adoption and engagement of the Gemini App. You will serve as a key analytical partner to the Marketing and Product teams focused on app growth, generating insights to inform valuable programs and supporting audience segmentation, campaign measurement, analysis and testing initiatives. You will analyze data sets and design and perform statistical analyses.You will work closely with the Gemini app marketing measurement and analytics lead, and partner closely with product data science and other analysts in the Marketing organization. You will also partner with the Strategy and Operations team for strategic planning and ongoing reporting (e.g., OKRs, QBRs).Responsibilities Collaborate with data science to analyze user behavior (installs, churn, feature adoption) and map the user journey, identify conversion bottlenecks to optimize the funnel and engagement. Evaluate acquisition, onboarding, and re-engagement campaigns by measuring key metrics like CAC, LTV, and ROI to provide data-driven recommendations for channel optimization and testing. Build and maintain automated dashboards in Tableau or Power BI to track app adoption KPIs, provide actionable insights to Product, Marketing, and Leadership stakeholders. Define user segments based on demographics and behavior to inform personalized marketing strategies and prioritize product development for maximum returns. Synthesize complex datasets into compelling narratives and visual presentations, translate technical findings into clear, strategic recommendations for non-technical audiences. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. Preferred qualifications: Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders. Experience in cross-functional and multi-layered stakeholder project management, and drive complex business outcomes and customer solutions through collaboration. Experience in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients. Ability to understand client needs and be comfortable with ambiguity and complexity. Passionate for creating and sharing best practices to encourage a learning by sharing culture. About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google's clients. Drive decision-making and thought-leadership with sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth. Pioneer advanced frameworks and customer solutions and help activate these with the right customers for long term trust and value. Look at opportunities to scale these across businesses and markets. Support the management team in advocating culture for the Customer Support Application (CSA) team, providing coaching or mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities like workflow, pipeline, AI solutions/tool utilization, product activation, and people pillars. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. Preferred qualifications: Experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders. Experience in cross-functional and multi-layered stakeholder project management, and drive complex business outcomes and customer solutions through collaboration. Experience in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients. Ability to operate analytically, to understand client needs and be comfortable with ambiguity and complexity. Ability to create and share best practices to encourage a learning by sharing culture. About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google's clients. Drive decision-making and thought-leadership with sales in enabling business/performance growth through systematic interventions, and also ensure the client portfolio sustains effective business growth. Pioneer advanced frameworks, customer solutions and help activate these with the right customers for long-term trust and value. Look at opportunities to scale these across businesses and markets. Support the management team in advocating culture for the CSA (Customer Support Application) team, provide coaching, or mentorship to the wider team, and act as a trusted advisor with key stakeholders in driving critical business discipline activities like workflow, pipeline, AI solutions/tool utilization, product activation, and people pillars. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in marketing analytics, return on investment analysis, and statistical modeling. Experience in designing and executing incrementality studies and A/B testing frameworks. Experience in managing external and internal stakeholder relationships and owning a portfolio of customers. Preferred qualifications: Experience in Media Mix Modeling (MMM), Incremenality and Multi-Touch Attribution (MTA) tools, with the ability to validate and integrate results from multiple measurement sources. Experience in SQL, Python, or R for building data models and gathering insights from datasets. Experience in defining measurement frameworks for mid-funnel and audience acquisition goals, and moving beyond traditional conversion tracking. Knowledge of the technical trends around privacy-safe measurement, conversion analytics, and attribution best practices. About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Develop an understanding of client marketing and business goals (e.g., Marketing Objective/Client Business Objectives (MOs/CBOs)). Design measurement strategies and define sophisticated Key Performance Indicators (KPIs) tailored to client maturity and eligibility. Lead the execution of measurement studies including conversion lift, brand lift, and geo-based experiment. Ensure statistical significance (StatSig) on all uplift data. Utilize investigative skills to model experimental results and triage them into media plan Return on Investment (ROI) analysis. Analyze attribute lift across channels to inform channel strategy and budget allocation. Reconcile data sources (e.g., Marketing Mix Modeling (MMM), Multi-Touch Attribution (MTA), and Incrementality) to provide a unified narrative of media effectiveness, help clients navigate the shift toward third-party measurement. Partner with in-market sales and product specialist teams to interpret measurement results for client leadership. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience working in customer relationship development by working with digital media or digital marketing/advertising solutions. 8 years of experience leading, mentoring, and developing teams. Preferred qualifications: Master's degree in marketing, technology, or equivalent practical experience. 14 years of experience in media advertising, marketing on the customer side, consulting, or digital marketing. 3 years of experience in people management. Experience in managing multi-market/regional stakeholders. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.Responsibilities Partner with senior stakeholders to build and drive a holistic commerce strategy and narrative for the organization. Lead the Commerce team of digital media specialists and their managers responsible for account level excellence, and help clients reach their marketing objectives. Mentor and coach teams of marketing strategists, deliver excellent performance and develop their digital marketing knowledge with respect to the Commerce business. Provide mentorship, meaningful career evaluations, and facilitate professional development plans. Build a team-first culture internally and support business partnerships. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Experience in an implementation or enforcement role. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems. Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration. Excellent communication, organizational, customer service, and problem-solving skills. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Trust and Safety, Product Management, Engineering and Business Solutions teams. Partner with cross-functional teams (e.g. GTM, Trust and Safety) across top Billing emerging trends and opportunity areas. Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects. Partner with our Sales and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurgaon, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. Experience in either system design or reading code (e.g., Java, C++, Python). Preferred qualifications: Master’s degree in Engineering, Computer Science, Business, or a related field. Opportunity to troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects. Opportunity to deeply learn our AI powered ads products like Performance Max , our ads platforms. Opportunity to develop tools and automation for better diagnostics/data fixes and debugging, either on their own or in partnership with Product Engineering teams. Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Help maintain strategic relationships with key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.   Contribute to product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met, with some guidance.  Help scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions with some guidance.  Help write solution code in collaboration with internal or external developers/users/partners/clients/stakeholders as needed.  Collaborate with internal and external stakeholders in their respective process lifecycle to provide technical guidance or identify possible existing or new technical solution offerings to help shape the outcomes (e.g., pre and post agreement) with some guidance. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience in a technical project management or a customer-facing role. Experience in an implementation or enforcement role. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems. Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration. Experience using insights from data to influence business decisions. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Trust and Safety, Product Management, Engineering and Business Solutions teams. Partner with cross-functional teams (e.g., GTM, Trust and Safety) across top Billing emerging trends and opportunity areas. Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects. Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams. Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption. Partner with our Sales and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience building relationships with stakeholders or clients. 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams. 5 years of experience in vendor management/operations management. Preferred qualifications: MBA or Master's degree. Experience in managing customer support operations across voice, chat, and email channels with a focus on process and system improvement. Experience managing service-level agreements (SLAs), such as Quality, TAT, and handle time. Experience working with or supporting advertising products like Google Ads (e.g., Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models. Understanding of Machine Learning and Artificial Intelligence applications in support operations. Ability to have independent judgment and decision making capability, especially in regards to executive and stakeholder engagement. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Our mission is to deliver an amazing customer experience by running excellent operations at scale. By doing this, we are able to help customers succeed by getting the best out of Google Ads products. In this role, you will lead customer support operations for Google's top large and medium ads customers, focusing on achieving key performance metrics like CSAT and SLA adherence. You will oversee daily operations, analyze performance data, and drive strategic improvements for increased efficiency and effectiveness. This role requires strong operational leadership, problem-solving skills, and collaborate effectively with stakeholders.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Responsibilities Drive exceptional operations with our staffing partners. At the workflow level, ultimately responsible for ensuring key metrics goals and business objectives are met. Draw operational insights and make strategic recommendations to drive improvements to deliver more effective and efficient operations. Maintain updated documentation and training materials, and identify areas for improvement. Identify areas for customer and seller experience improvements, and cost and workflow process optimizations. Work closely with cross-functional teams, including vendor management, sourcing, and strategy and operations. Ensure the smooth launch of new workflows with vendors. Work closely with our scaled partner teams (vendors) to coordinate customer journey mapping and gather deep, actionable customer and operational insights. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

This role may also be located in our Playa Vista, CA campus.Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Dublin, Ireland; Gurugram, Haryana, India; Hyderabad, Telangana, India; London, UK; Atlanta, GA, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6 years of experience with an advanced degree. Preferred qualifications: MBA. 2 years of experience creating complex data sets, data modeling, and reporting. 2 years of experience in advertising, consultative sales, business development, or a digital media environment. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.Individual pay is determined by factors including job-related skills, experience, and relevant education or training. Ireland: €148000 - €152000 (EUR) + 20% bonus target + equity + benefitsUS: $186000 - $270000 (USD) + 20% bonus target + bonus + equity + benefitsLearn more about benefits at Google.Responsibilities Define, prioritize, structure and execute strategic and operational initiatives which includes developing work plans, gathering and synthesizing data, leading analyses and developing and implementing recommendations. Drive operating for the organization, including optimizing resource allocation, measuring/reporting progress against key objectives and managing business updates/quarterly reviews. Deliver on complex initiatives that are foundational elements to the Mastery team achieving its learning and business objectives (e.g., end-to-end process standardization and optimization, measurement strategy, talent strategy, etc.). Analyze business processes to identify potential issues and uncover/prioritize levers for improvement, influence executive stakeholders to implement suggested improvements. Structure and package your work into compelling presentations and communications that influence various audiences including executives. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.