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We are looking for a data-driven and strategic Senior CRM Specialist to join our Growth Marketing team. In this role, you will take ownership of member performance analysis by collaborating with our Hongkong Data team, lifecycle marketing strategies, campaign planning, and CRM performance optimization. Your primary focus will be analyzing member behavior and providing actionable insights to help the team achieve growth objectives. You will also execute lifecycle journeys and CRM campaigns — including email and LINE push messages — to drive retention, engagement, and revenue growth.This role requires high collaboration with cross-functional teams including membership, content, performance marketing, e-commerce, digital and data. It also involves building strong networks with our APAC and United teams.

The Lead Growth (User) is responsible for driving the overall user growth strategy — leveraging data, logical thinking, and a strong product mindset to deliver sustainable growth.This role focuses on building an end-to-end growth engine across acquisition, activation, retention, while working closely with cross-functional teams to turn insights into scalable results.Mô tả công việcGrowth Strategy PlanningDevelop and execute a comprehensive user growth roadmap aligned with business and product objectives.Define segmentation and targeting strategies based on user behavior, needs, and value potential.Collaborate with Product Marketing, Product, Data, and Ops teams to design and implement growth initiatives across all user touchpoints.Coordinate with the Product Marketing to identify new user acquisition channels and optimize campaign performance throughout the funnel.Data-Driven Experimentation InsightsWork closely with the Data Analytics (DA) team to explore user data, identify growth opportunities, and measure performance across key funnels.Design, execute, and analyze A/B tests and growth experiments to validate hypotheses and scale successful initiatives.Monitor and report growth metrics such as user funnel conversion, retention cohorts, engagement, and churn rate.Combine quantitative data (dashboards, SQL, Amplitude, Mixpanel, etc.) with qualitative insights (surveys, UX feedback) to drive decision-making.Product-Led GrowthPartner with the Product and Design teams to develop and optimize in-app experiences (onboarding, referral, membership, gamification, personalized offers, etc.) that boost engagement and retention.Translate growth insights into concrete product requirements and contribute to product roadmap prioritization.Act as the bridge between Product and Business, ensuring that every product improvement supports measurable user growth.Yêu cầu công việcCore CompetenciesStrong logical and analytical thinking; able to translate data into strategic insights and actionable plans.Proficiency with data analytics tools (SQL, Google Analytics, Amplitude, Mixpanel, Looker, etc.).Solid understanding of the user growth funnel and product-led growth mechanics.Experience in cross-team collaboration and managing experiments across Product, Product Marketing, and Data functions.Ability to prioritize and manage multiple growth initiatives simultaneously.Experience4–7 years of experience in Growth, Product, Data Analytics, or Performance Marketing.Proven track record of leading or driving user growth initiatives in tech, fintech, or e-commerce companies.Experience working closely with data and product teams to develop measurable growth experiments.Personal AttributesData-driven and hypothesis-oriented mindset.Logical, structured, and outcome-focused.Strong ownership, adaptability, and bias for action.Passionate about understanding user behavior and finding creative growth levers within the product.Education BackgroundBachelor’s degree in Business, Marketing, Economics, Statistics, Data Science, Computer Science, or a related field.Master’s degree is a plus but not required.Additional certifications in Product Management, Data Analytics, or Growth are a strong advantage.

KKCompany Technologies Group is a leading technology group in software services. We have created the worlds first legal music streaming platform, KKBOX, and are an international software technology group focused on multimedia technologies, digital cloud, and AI applications as our core business to create value for the customers. The group consists of self-owned brands including KKBOX, BlendVision, and Going Cloud with enterprise customers across Asia. KKCompany Technologies has attained OpenChain ISO/IEC 5230 and ISO 27001 third-party international certification. We have over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong. For more information please visit our website: www.kkcompany.com and blog: blog.kkcompany.com We are seeking a Business Development Assistant Project Manager to join. FANKLUB is KKBOXs dedicated feature designed to bridge the gap between Brands, Artists, Creators, and their fans. In this role, you will act as both a Business Developer and a Strategic Consultant. Your mission is not only to onboard high-potential IPs, brands, and services onto FANKLUB but also to empower them to build successful subscription-based marketplaces. You will help partners monetize their content, engage their communities, and achieve sustainable growth within our ecosystem. Responsibilities: Acquisition Onboarding (Business Development): - Identify and recruit potential partners (IPs, Brands, Artists, Content Creators, and Services) that fit the FANKLUB ecosystem strategy. - Lead business negotiations, manage contract processes, and ensure a smooth onboarding experience for new partners. - Pitch the value of the Subscription Marketplace model to potential partners, helping them visualize their growth on FANKLUB. Partner Growth Success (Account Community Strategy): - Act as a consultant to partners, helping them design their membership tiers, pricing strategies, and exclusive benefits to maximize subscriber conversion. - Drive continuous growth for onboarded partners by advising on community engagement, content strategy, and fan interaction tactics. - Monitor partner performance metrics (eg, subscriber retention, GMV, engagement rates) and proactively offer solutions to improve results, operating with a Customer Success mindset. Project Management Cross-Functional Collaboration: - Work closely with internal stakeholders (Product, Engineering, Marketing, Legal, Finance) to launch new partner projects and optimize platform features based on partner feedback. - Coordinate marketing resources to support major partner launches and campaigns. - Support strategic initiatives with market research and intelligence on the Creator Economy and Subscription Economy.