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Autopass 是什麼？ Autopass的目標是打造下一世代的出行體驗，透過整合車主在「停車、加油、路邊停車、保險、洗車、美容、維修」等多元場景的需求，提供跨平台、跨線上線下的出行金融服務。 面對不同類型的車主客群，從企業用車到一般家庭用車，我們希望在每個使用者旅程中，提供最直覺且貼心的數位化體驗，讓有車的日常都能輕鬆掌握。 為什麼加入 Autopass？ 推動未來出行願景在智慧交通快速發展的時代，我們正積極布局國際市場，希望透過強大的產品與服務，成為全球領先的出行品牌。多元而複雜的產品挑戰跨平台整合：同時涵蓋 App 與 Web，並結合線下場域的服務生態。多元服務場景：從停車、加油、保險到維修，今年更將推出許多在台灣市場中「0 到 1」的嶄新出行服務。沒有前例可循，你可大膽嘗試，透過參考國外的創新方案，激發你的設計潛能並落實到實際產品。多重用戶族群：面向企業車主、一般車主甚至租賃公司，每個用戶都有其專屬需求與痛點。高難度的設計舞台：如果你熱愛解決複雜的體驗與互動挑戰，並希望在快速變動的市場中打造真正創新的產品，Autopass 正是一個讓你大展身手的絕佳舞台。出行金融服務帶來的價值Autopass 不僅整合多元出行場景，更深度結合金融支付體系，提供車主「一站式」的出行金融服務。你開車出門所需的停車、加油、洗車等各種費用，都能用一個帳號、一次付款流程搞定，減少繁雜支付步驟，也能輕鬆累積會員積點。「方便」 就是我們最想帶給車主的核心價值，讓車主的有車旅程更加省時、省心、省力。 我們正在尋找一位專注 2C 產品企劃 的產品經理，負責 Autopass 下一條新產品線的策略與成效。你將在 3–6 個月內擔任 PO，帶領跨職能團隊推動產品持續前進，並以訂閱數與收益為核心指標，打造具有競爭力的用戶體驗。此角色須具備高抗壓性、優秀溝通協調力與強大執行力，能將產品願景轉化為具體開發藍圖、落地驗證並迭代優化。

The Customer Service Solution Improvement Expert is accountable for leading the design, governance, and continuous optimization of Customer Service processes and operating standards. This role serves as a subject-matter expert (SME) in CS operations, driving cross-functional improvements, identifying systemic issues, and ensuring scalable and compliant service delivery.The position requires strong analytical capability, end-to-end ownership, and the ability to influence across teams to enhance customer experience and operational performance.Mô tả công việcProcess Architecture SOP GovernanceLead the development, standardization, and governance of CS workflows, policies, and SOPs across channels.Conduct deep-dive assessments to identify structural loopholes, compliance risks, and process inefficiencies.Define and implement optimization frameworks to improve AHT, FCR, resolution time, productivity, and service consistency.Ensure regular reviews and timely updates of CS operating procedures.Cross-functional LeadershipRepresent Customer Service as the key SME in cross-functional projects involving Product, Technology, Payments, Risk, and Operations.Lead requirement alignment, solution validation, UAT, and post-launch performance monitoring.Influence stakeholders to resolve dependencies, close process gaps, and support scalable operations.Operational Excellence Risk ManagementEstablish governance mechanisms to monitor SLA adherence, repeated contacts, escalations, and high-impact cases.Drive systematic root-cause analysis and lead cross-team action plans to mitigate recurring issues.Ensure operational changes are embedded effectively through coordination with QA and Training teams.Insights, Analysis Continuous ImprovementAnalyze operational data, ticket trends, user behaviors, and feedback to generate actionable insights.Develop structured improvement proposals, business cases, and process maps for leadership evaluation.Track and measure the impact of implemented improvements and iterate based on performance outcomes.Yêu cầu công việcEducation ExperienceBachelor’s degree in Business Administration, Operations, Customer Experience, or related field.Minimum 4–6 years of experience in Customer Service Operations, Process Excellence, CX, QA, or similar SME-level roles.Proven experience in leading cross-functional initiatives and process transformation.Strong understanding of CRM/ticketing systems, operational workflows, and service governance.Skills CompetenciesExpertise in process design, SOP governance, and operational problem-solving.Strong analytical capability with the ability to translate data insights into process improvements.Excellent stakeholder management, communication, and influence skills.High level of business acumen and structured thinking.Proficiency in Google Workspace/MS Office; experience with flowcharting and process mapping tools (Miro, Lucidchart, Visio).Professional AttributesStrong ownership mindset with ability to drive initiatives end-to-end.Detail-oriented, organized, and capable of working independently with minimal supervision.Customer-centric with a continuous improvement mindset.Comfortable navigating fast-paced and complex environments.

以「釋放製造業的潛力」為使命，致力於推動製造業的數據平台產品。 2022 年透過機器學習等多種技術，將製造業中極為重要的圖面數據進行結構化，並與各類資訊連結，讓圖面能夠作為資訊資產被靈活運用。該產品目前已被日本國內眾多大型製造商與加工公司廣泛採用，成長迅速。 自 2023 年起，我們也開始向海外市場拓展，包括美國、泰國、越南等地，加速推進全球佈局。 未來，我們將不只限於圖面資料，而是致力於透過科技手段，重現與整合製造業的專業知識，實現跨部門、跨企業的整體最適化。【工作內容】 MLOps 工程師將與機器學習工程師密切合作，負責建構、維護與營運能夠穩定提供機器學習與數據科學模型的系統基礎架構。此外，您也將引領建立數據收集管線，並推動數據資產活用。 以下為工作內容示例，實際工作項目不僅限於此，入職後的工作範疇將依據您的技術能力、專業知識與經驗共同討論決定： 建構支援機器學習模型推論的 API 與 Batch 運行環境，及使用 CI/CD 進行部署的系統架構 在正式環境中執行監控、效能調校等提升 Site Reliability 的相關開發 使用 Vertex AI 或 Argo Workflow 建立、維護與運營機器學習處理流程（Pipeline） 最佳化推論與訓練平台的成本效益 與建模人員、平台工程團隊進行有效溝通，並將相關流程進行文件化與制度化 ■ 使用語言 前端：TypeScript 後端：Rust、TypeScript、Python ■ 框架與函式庫 前端：React、Next.js、WebGL、WebAssembly 後端：Rust（axum）、Node.js（Express、Fastify、NestJS）、PyTorch ■ 基礎架構 Google Cloud、Google Kubernetes Engine（GKE）、Anthos Service Mesh ■ 資料庫／資料倉儲 CloudSQL（PostgreSQL）、AlloyDB、Firestore、BigQuery ■ API GraphQL、REST、gRPC ■ 監控與效能追蹤 Datadog、Sentry、Cloud Monitoring ■ 環境建置 Terraform ■ CI/CD GitHub Actions ■ 認證管理 Auth0 ■ 開發工具 GitHub、GitHub Copilot、Figma、Storybook ■ 團隊溝通工具 Slack、Discord、JIRA、Miro、Confluence

[Job summary]Assist global Character & Cartoons licensing projects, focusing on Taiwan and EMEA market.[General Responsibilities]1. Assist Character & Cartoons licensing projects, support in setting licensing product design directions, approval process, production tests and product launching preparation. Build strong long-term relationships with business partners.2. Coordinate promotional programs related to licensed products, including TW KOL and media cooperation, support cross-team discussion to execute collaboration launches and grow our brand.3. Operate both IP partners’ and the internal operational and financial system, and complete the common tasks independently.4. Proposes and assists direct manager in market research, monitoring competition and working processes optimization.[Job Requirements]1. Bachelor degree or equivalent (Business/marketing field preferred)2. Min. 2 years of related experience in business team.3. Previous experiences in Marketing Aspects is a plus, experience in Licensing/Consumer products development is a considerable plus.4. Ability and passion to manage licensing product development processes with clear timeline control while being detail oriented.5. Language requirements :Excellent English communication is a must, Chinese communication is a perfect plus.6. Highly numerical and goal-oriented mind-set.8. Proficient in G-Suite / Microsoft office / slack is a must, experiences with project management tool Miro, Click-up and Business Intelligence tool is a perfect plus.

[Job summary]There are three subteams under RHINOSHIELD Licensing Collaboration, APAC team, EMEA team and global Creator Community Team. This position is to lead APAC licensing team and drive business development and marketing for APAC markets, focusing on Taiwan, Japan and Korea.[General Responsibilities]1. Lead and Manage APAC Licensing TeamOversee and mentor APAC Licensing Project Owners (POs) to set the creative tone, collection direction, and design aesthetics. Ensure timely execution across all stages — from design drafts and production testing to product launch readiness and post-launch analytics.2. Drive New Business DevelopmentIdentify and pursue new licensing opportunities aligned with market trends and company strategy. Draft annual regional collaboration plans and sales forecasts. Prepare business proposals and negotiate commercial terms with licensors and brand partners. Build and maintain strong, long-term partnerships.3. Market Research & Process OptimizationConduct thorough market research and monitor industry competition. Continuously evaluate and optimize internal workflows and collaboration efficiency to enhance team performance and output.4. Campaign & Collaboration ExecutionPlan and implement promotional initiatives for licensed products, including KOL and media partnerships. Lead cross-functional and external communications to support collaboration launches and amplify brand impact.5. Own KPIs & Performance AnalysisDefine and monitor KPIs for all licensing collaborations. Provide actionable insights through analytics and reporting on campaign effectiveness, market tests, and channel performance.[Job Requirements]1. Bachelor degree or equivalent (Business/marketing field preferred).2. Min. 5 years of related experience in Business Project Manager or Event Planning.3. Previous experiences in marketing aspects, such as Business Development, Digital advertising, or Influencer marketing.4. Experience in Licensing/Consumer products development is a great plus.5. Excellent communication skills in both Chinese and English; capable of effectively managing cross-functional and external stakeholder communications.6. Proficient in G-Suite, Microsoft Office, and Slack. Experience with project management tools such as Miro and ClickUp, as well as Business Intelligence platforms, is a strong plus.7. Highly analytical and results-oriented, with strong numerical acumen to drive business decisions and performance outcomes.8. Sharp understanding of market trends and consumer insights, with a proven ability to identify and secure valuable licensing partnerships.9. Strategic and execution-driven mindset with the ability to lead licensing projects from planning to launch, ensuring clear direction, strict timelines, and attention to detail.