As a Product Lead at MoMo, you’ll lead strategic initiatives that shape how we serve and support millions of users. This role focuses on MoMo’s in-app Help center features, feedback features, and ticket management.You’ll inherit a mature product with active users, operational teams, and established processes — and are expected to quickly understand the landscape, identify improvement opportunities, and drive clean, scalable, and high-impact solutions.MoMo’s service ecosystem is broad and deeply integrated — CS workflows can be complex. Your job is to master that complexity, optimize for scale and efficiency, and ensure users enjoy a seamless, satisfying support experience.Mô tả công việcProduct Vision StrategyOwn and refine the product vision and roadmap for in-app Help center, ticket management, and feedback features.Balance system complexity with clarity and usability to support MoMo’s growth.Work closely with stakeholders to ensure platform readiness for future scale.Agile Product Process ManagementManage the product lifecycle from ideation to launch — including product discovery, backlog ownership, sprint execution, testing, and iteration.Drive agile best practices and maintain a strong product development rhythm.Data Insight-Driven Decision MakingUse data to diagnose inefficiencies, prioritize features, and validate solutions.Monitor both user-facing metrics and internal operational performance.Cross-Functional CollaborationPartner closely with Developers, Designers, CS Operations, CX partners and other internal stakeholders.Communicate clearly and build trust across diverse teams.UX Ticket Routing OptimizationBe familiar with UX best practices for in-app experiences, ensuring that support entry points and flows are user-friendly and consistent with MoMo’s overall product design.Maintain and optimize the ticket routing mechanism to improve cost efficiency in CS operations.Yêu cầu công việcExperience3-5+ years in a Product Owner or similar product development role.Proven success working with mobile applications and complex systemsExperience in fast-paced product environments — fintech, e-commerce, or SaaS is preferred.Experience with AI-powered solutions or process automation is a strong plus.Skills MindsetStrong grasp of Agile/Scrum, with hands-on experience in Jira and similar tools.Structured thinker with high adaptability and ownership mindset.Strong analytical, logical thinking, systems-oriented, and able to handle complex workflows with clarity.Familiarity with UX/UI tools like Figma, and a collaborative approach to design.Confident communicator — can align technical and business teams effectively.EducationBachelor’s degree in Information Technology, Business, or related fields.
No requirement for relevant working experience