About the Role
At Canner, we're building breakthrough AI and data infrastructure that transforms data from a static asset into the core engine of enterprise decision-making. As part of our RD team, you'll help drive the development and adoption of Wren AI.
Wren AI is Canner's flagship open-source project, enabling Large Language Models (LLMs) to query enterprise data directly and providing AI Agents with precise semantic query capabilities. Our open-source repository has been featured on GitHub Top Trending for several consecutive weeks, accumulating nearly 15k+ stars and establishing itself as a leading global GenBI solution — a strong signal of worldwide developer recognition and demand.
As a Forward Deployed Engineer (FDE), you'll be the engineer on the front line with our customers — deeply understanding their data architecture and business context, and turning Wren AI into the AI data infrastructure that powers their organization. You won't just respond to issues; you'll proactively drive customer success, channel frontline insights back to product, and accelerate our iteration cycle.
If you're passionate about large-scale AI applications, working with international enterprises, serving global users, and learning the standards and expectations of multinational customers, this is an exceptional opportunity to participate in cutting-edge industry development.
Responsibilities
Serve as the technical partner and engineering point of contact for customers — understanding their data architecture, business needs, and use cases, and helping them plan and implement Wren AI best practices in their environment
Lead customer onboarding and deployment, including data source connections (databases, data warehouses, etc.), semantic model (MDL) design and tuning, and AI model configuration and validation
Design and build custom integrations, PoCs, demos, and technical validations tailored to each customer's data environment, demonstrating Wren AI's value in their specific context
Triage, diagnose, and resolve technical issues customers encounter with the Wren AI platform/API — including natural language query accuracy, SQL generation, chart/report rendering, and API integration challenges
Collaborate closely with Product and Engineering teams to translate customer needs and frontline insights into product issues and feature requests, and participate in testing fixes and validating new features
Write and maintain technical documentation, integration guides, best practices, FAQs, and solution templates to improve customer self-service and team-wide support efficiency
Track and respond to customer requests within SLA, ensuring high-quality and timely resolution
Analyze customer usage patterns and recurring issues to proactively propose product improvements and customer success strategies — improving product stability, user experience, and retention
Support Wren AI's open-source community growth and engagement — responding to GitHub issues/discussions, supporting community contributors, writing technical blog posts and example projects, and participating in community events to expand our global developer ecosystem