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Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 13 years of experience in troubleshooting and advocating for customer's needs, and triaging technical issues (e.g., hardware, software, application, operational, process). 13 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP. Experience in reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design. Preferred qualifications: Knowledge of Google Cloud networking services, protocols, and tools. Ability to analyze network issues and identify root causes. Ability to lead and guide a team of support engineers. Excellent communication skills to interact with customers, engineers, and management. Excellent investigative and problem-solving skills to resolve technical issues. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. The Google Cloud Platform (GCP) Support regional Networking lead centers on Google Cloud networking; experience with traditional, on-premises networking infrastructure is a significant advantage.In this role, you will work with physical network devices like routers, switches, and firewalls to provide an understanding of how networks function at a fundamental level. You will translate this to cloud networking, aiding customers in operating hybrid cloud environments, understanding network topologies, and appreciating the underlying principles that govern network behavior. You will work on networking technologies beyond the cloud (e.g., Software Defined Networking (SDN), network virtualization, and various network protocols).Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Manage and develop a performing networking support team, setting priorities aligned with organizational goals. Conduct regular check-ins to provide coaching, feedback, and performance insights. Demonstrate knowledge of Google Cloud networking (e.g., Virtual Private Cloud (VPC), Interconnect, Load Balancing, Domain Name System (DNS)) and protocols (e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Border Gateway Protocol (BGP). Guide troubleshooting of packet flows using diagnostic tools to ensure issue resolution. Oversee and resolve escalations, ensuring communication and collaboration across customers, engineering, and Site Reliability Engineer (SRE) teams. Identify and drive enhancements in processes, tools, and documentation through automation, analytics, and customer insights. Advocate network reliability, performance, and security by tracking metrics (e.g., Objectives and Key Results (OKRs), Customer Satisfaction (CSAT), escalation rates) and using data to improve customer experience and service quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 5 years of experience reading or debugging code with one of the following: Java, C, C++, .NET, Python, Shell, Perl, or JavaScript. Ability to communicate in English fluently to support client relationship management in this region. Preferred qualifications: Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience with any of these cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology. Experience implementing, administering, and troubleshooting network infrastructure devices. Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.). System/network administrator level knowledge of Linux/Unix systems. Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.). About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed. Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details. Improve the supportability of Google Cloud networking technologies by working with product engineering teams. Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google welcomes people with disabilities.Minimum qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, a related field, or equivalent practical experience. 2 years of experience in a hardware test or qualification role, with experience in signal integrity, power, and timing. Preferred qualifications: Master's degree in Electrical or Computer Engineering or a related field. Experience in characterizing CPU, Memory, and peripheral quality with strong data collection skills for vendor failure analysis. Knowledge of methodical approach to troubleshooting using statistical analysis for quality characterization and root cause identification. Knowledge of networking concepts (e.g., routing, switching, security), NV Link, PCIe, and Ethernet. Ability to design test plans, manage test environments, and maintain equipment. Excellent communication skills. About the jobBe part of a team that pushes boundaries, developing custom silicon solutions that power the future of Google's direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.The ML, Systems, Cloud AI (MSCA) organization at Google designs, implements, and manages the hardware, software, machine learning, and systems infrastructure for all Google services (Search, YouTube, etc.) and Google Cloud. Our end users are Googlers, Cloud customers and the billions of people who use Google services around the world. We prioritize security, efficiency, and reliability across everything we do - from developing our latest TPUs to running a global network, while driving towards shaping the future of hyperscale computing. Our global impact spans software and hardware, including Google Cloud’s Vertex AI, the leading AI platform for bringing Gemini models to enterprise customers.Responsibilities Create comprehensive test plans and coordinate resources across multiple test environments to ensure efficient execution. Execute electrical, functional, reliability, and performance testing to verify hardware solutions align with strict requirements. Collaborate with Original Design Manufacturer (ODMs) and Joint Design Manufacturers (JDMs) to ensure all testing activities strictly adhere to high-quality standards. Identify bugs and drive corrective actions by partnering effectively with external suppliers and internal teams. Maintain and continuously improve the qualification process to enhance testing efficiency and product quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 2 years of experience with software development in one or more programming languages (e.g., Java, Kotlin, Rust, C++, etc). Experience in networking protocol. Preferred qualifications: Experience in designing, implementing, or analyzing networking protocols (e.g., IPv6, IPv4, Unified Data Processing Framework/Transmission Control Protocol (UDP/TCP), DNS, HTTP, QUIC, TLS). Experience in working with networking code such as HTTP and Remote Procedure Call (RPC) client libraries. Experience with programming in Java, Kotlin, Rust, C++. Knowledge of the Linux kernel networking stack and drivers. About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The team maintains all Android networking code that includes routing, firewalling, Virtual Private Networks (VPNs), data usage, connectivity application programming interfaces (APIs), Domain Name System (DNS), etc. The team operates at all layers including kernel, Berkeley Packet Filter (BPF), native daemons, Java system code, and app APIs. We use Java, C++, Rust, BPF, and Kotlin. You will maintain relationships across the industry, with original equipment manufacturers (OEMs)/system on a chip (SoC) vendors and through the Internet Engineering Task Force (IETF) with other developers and Operating System (OS) vendors.Android is Google’s mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world.Responsibilities Make networking faster by using better integration between protocols such as HTTP, QUIC and Multicast Domain Name System (MDNS) and the lower levels of the stack (e.g., cross-process DNS caching). Leverage technologies such as BPF and L4S to improve performance and latency and simplify the stack. Leverage cross-layer optimizations and hardware offload, and improve hardware resource management to reduce power consumption and improve battery life. Implement important networking technologies at multiple stages of maturity such as DNS-over-HTTPS, Encrypted Client Hello, local network filtering, IPsec, etc. and help deploy them to Android users. Expand the stack's capabilities in areas such as HTTP/3 and peer-to-peer connectivity, in partnership with other teams such as Cronet and Nearby Share. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Minimum qualifications: Bachelor's degree in Computer Science or equivalent practical experience. 3 years of experience with systems automation, and with systems design and implementation. Experience in TCP/IP and networking concepts (PXE boot, Subnets, VLANs, LACP, DNS, SSH, etc.). Preferred qualifications: Experience in automation and coding (e.g., Go, Javascript, Python, or other languages). Understanding of Linux/Unix administration and internals. Understanding of internet peering/routing topologies (e.g., BGP), and front-end development. Excellent problem-solving and communication skills. Excellent troubleshooting skills across Linux and networking. About the jobSystems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.In this role, you will be maintaining operational health and optimizing capacity. You will be improving the experience for end-users, with the aims and business goals of our internal stakeholders.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Support Linux machines across the globe to ensure the reliability of Google’s content delivery and compute infrastructure. Collaborate regularly with partner ISPs to provide remote troubleshooting and IP networking support. Identify and implement projects to automate and improve support, and onboard new hardware and services. Work with engineering teams, hardware vendors, product managers, and partners. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 5 years of experience with software development in one or more programming languages (e.g., Java, Kotlin, Rust, C++, etc). 5 years of experience in writing or using networking code such as Hypertext Transfer Protocol (HTTP) and Remote Procedure Call (RPC) client libraries. Preferred qualifications: Master's degree or PhD in Computer Science or related technical field. 1 year of experience in a technical leadership role. Experience designing, implementing, or using networking protocols (IPv6, IPv4, UDP/TCP, DNS, HTTP, QUIC, TLS). Knowledge of the Linux kernel networking stack and drivers. About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The team maintains all Android networking code that includes routing, firewalling, Virtual Private Networks (VPNs), data usage, connectivity application programming interfaces (APIs), Domain Name System (DNS), etc. The team operates at all layers including kernel, Berkeley Packet Filter (BPF), native daemons, Java system code, and app APIs. We use Java, C++, Rust, BPF, and Kotlin. In this role, you will maintain relationships across the industry, with original equipment manufacturers (OEMs)/system on a chip (SoC) vendors and through the Internet Engineering Task Force (IETF) with other developers and Operating System (OS) vendors.Android is Google’s mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world.Responsibilities Make networking faster by using better integration between high-level protocols such as HTTP, QUIC and MDNS and the lower levels of the stack (e.g., cross-process DNS caching). Leverage cross-layer optimizations and hardware offload, and improve hardware resource management to reduce power consumption and improve battery life. Implement important networking technologies at various stages of maturity such as DNS-over-HTTPS, Encrypted Client Hello, local network filtering, IPsec, etc. and help deploy them to Android users. Expand the stack's capabilities in areas such as HTTP/3 and peer-to-peer connectivity, in partnership with other teams such as Cronet and Nearby Share. Provide networking mentorship and leadership to engineers, thinking about how the stack should interoperate and behave to ensure long-term success (high performance, low latency, low cost, privacy) for Android users everywhere. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 6 years of experience writing/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks. Experience with systems, and with Linux, Unix, or a similar operating system. Preferred qualifications: Experience with software-defined networking with public Cloud or SDN software. Experience with Kubernetes or container networking. Experience with the HTTP protocol and APIs based on HTTP, Network specific kernel parameters (TCP keepalives, TCP windows, etc.). Ability to maintain customer focus on a logical troubleshooting process during customer outages. Ability to consistently demonstrate a well-developed systematic, logical troubleshooting methodology for each customer issue. Ability to quickly assess customer issues to determine impact, scope, and to create next steps for troubleshooting. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. You will provide a high-touch, dedicated service to the most critical customers with environments, aiming to anticipate their needs, optimize product performance, and enable customer success across complex environments.You will focus on proactive solutions and deep customer-centric supportability helping to avoid issues, build stronger customer trust, enable customers' continuous growth and long term success on Google Cloud Platform (GCP). You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers and other support personnel to resolve customer issues. Collaboratively troubleshoot, reproduce, and find root causes for customer issues. Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details. Act as consultant and subject matter expert for internal stakeholders in product engineering, sales, and customer organizations to resolve technical issues and improve Google Cloud. Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work. Improve the support of Google Cloud networking technologies by working with product engineering teams. Collaborate with product engineering teams on product launches and to help product teams understand customer issues to improve existing products. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google welcomes people with disabilities.This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 6 years of experience in troubleshooting and advocating for customer's needs, triaging technical issues, or software development. Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks). Experience in writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. Experience working with distributed systems, including common solutions, or design patterns. Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Preferred qualifications: Experience in developing developer tools (e.g., automation, testing, debugging). Experience in public cloud services and infrastructure (e.g., Google Cloud Platform). Experience in techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for critical customer issues. Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP\IP, etc.). Knowledge of Linux or Unix systems at a system/network administrator level. About the jobThe High Touch Support team’s focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, and enable customers continuous growth and long-term success on Google Cloud Platform (GCP). As a Top Customer Solutions Engineer, you will take initiative and own our large and important customer issues in addition to proactively helping improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to our most critical customers with complex environments, aiming to anticipate their needs, optimize product performance, and enable customer success across complex environments. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

This role requires working in a shift pattern or non-standard work hours. This may include weekend work.Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks). Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. Experience working with distributed systems, and with common solutions and design patterns. Experience in web technologies (HTTP, HTML, DNS, TCP, etc.). Preferred qualifications: Experience developing developer tools (e.g., automation, testing, debugging). Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP\IP, etc.). Knowledge of system/network administrator level Linux or Unix systems. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. The High Touch Support team’s focus on proactive solutions, and deep customer-centric supportability helps avoid issues, build stronger customer trust, enable customers' continuous growth, and long term success on GCP. In this role, you will provide high-touch, dedicated service to most critical customers, aiming to anticipate their needs, optimize product performance, and enable customer success across environments. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, and coding. You will make products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues, achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an understanding of Google Cloud's product technology, underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, build tools, and faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Work as part of a team of developers/consultants that globally ensure 24-hour customer support.  Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

300多萬人使用的雲端發票載具https://www.cinvoice.tw/簡單記帳APPhttps://apps.apple.com/tw/app/id1525674363英文知識王APP【工作內容】 發展道路：成為專注於分散式系統與平行運算領域的技術專家，打造巨量資料的後端架構。 設計並實現高效能的後端服務架構，處理高流量及大規模資料運算需求。開發並優化基於 MongoDB、Redis、Kafka 的系統架構。負責後端核心服務與大型分散式系統的開發與維運，支撐數據驅動的業務需求。撰寫與優化微服務，確保高效的 API 效能與穩定性。協助規劃與建置大型平行運算環境，提升系統的擴展性與處理效率。與產品、前端及數據團隊合作，實現技術需求並確保項目交付質量。