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Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in operations or business management, and vendor management. 7 years of experience using analytics or applying project management tools to address business issues. Preferred qualifications: Project Management Certifications such as PMP, Six Sigma, etc. Experience in cost, quality, and relationship management. Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs. Excellent investigative and structured problem-solving skills. About the jobWithin the Google Customer Solutions (GCS) organization, our Small and Medium-sized Business (SMB) Growth team of entrepreneurial, enthusiastic and client-focused members work with vendor partners to help clients and agencies meet their business objectives wherever they are in their journey to digital maturity. Our teams of strategists, analysts, advisers and support specialists collaborate closely to identify and create solutions that solve core business and marketing objectives across all types of customer organizations.As a Vendor Performance Manager (VPM), you will be a critical frontline leader in GCS vendor sales management. You will act as the primary stakeholder for the Vendor Management team. You will drive accountability and influence leadership to deliver exceptional sales performance and service quality, providing the support necessary for site-program success. You will analyze key metrics to deliver actionable insights to Google sales leadership, lead initiatives that optimize GCS vendor operations, and scale best practices across global markets and diverse lines of business. This role is aligned to the AMER market and will require working non standard hours.Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Responsibilities Build quarterly strategy in collaboration with vendor leaders, monitor weekly sales performance metrics, and share key market performance insights with Google sales leadership via weekly updates and monthly reviews.  Ensure vendor service quality against Key Performance Indicators (KPIs), and Service Level Agreements (SLAs) by conducting regular call audits, calibration sessions, and quality reviews. Share data-driven insights and feedback with vendors and assist vendors with pre-launch quality readiness.  Build influential, trusted partner relationships with vendor sales management communicating expectations for delivering against program-specific agreement terms while providing appropriate support. Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.  Find opportunities and execute on cross-Google Customer Solutions (GCS) collaborations to enable smooth customer outreach and more. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team:The Operations Quality and Consumer Customer Experience (CX) team is dedicated to enhancing customer satisfaction across the entire product lifecycle, ensuring outstanding product quality and a superior consumer experience. By channeling the Voice of Consumer to internal stakeholders, the team drives continuous improvement and data-informed decision-making. Focused on fostering customer loyalty and delivering consistent excellence, the team supports Logitechs strategy of becoming an Iconic brand through exceptional products and consumer experiences.The Role: Logitech is seeking a skilled and driven Quality and CX End-to-End  AI/ML Data Analyst to work collaboratively with stakeholders, transforming both quantitative and qualitative consumer voice data into actionable insights through data mining, and driving continuous improvement initiatives as a result.The role also involves identifying opportunities to enhance product quality, elevate consumer experience, and optimize Quality and CX operations using advanced data analysis techniques.The Data Analyst will be responsible for analyzing Quality and CX data to monitor the health of product quality, consumer experience, and operational efficiency, while presenting findings to stakeholders.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:Data Architecture Expertise: Serve as a subject matter expert in data structure, ensuring alignment with evolving business needs.Analytics Projects: Gather business requirements from diverse stakeholders (Engineering, Manufacturing, Consumer Experience, Quality, Finance, etc.), convert business questions into analytics initiatives, and independently perform analyses using AI/ML technologies to deliver valuable insights.Insights Communication: Extract actionable insights to support strategic decisions, presenting findings to stakeholders in a clear and impactful manner.Extract user, transaction, and other system data to create comprehensive reports and drive informed decision-making.Leverage LLM/NLP technologies to analyze customer sentiments and identify opportunities for improvement.Fostering a Data Culture: Promote a data-driven mindset across teams to enhance decision-making and operational cohesion.Process Optimization: Collaborated with business stakeholders to standardize maintain key metrics, strengthen architectural decisions, and establish scalable processes.  Cross-functional Collaboration: Build and maintain strong, cooperative relationships with stakeholders to drive impactful initiatives and ensure alignment across teams.Key Qualifications:For consideration, you must bring the following minimum skills and experiences to our team:10 years of proven experience from a similar role, including at least 5 years in data analytics or data science.Proficiency in programming tools such as Python, R.In-depth knowledge of AI/ML technologies, GenAI, Agentic AI, MCP. Exposure to Claude, GeminiExperience with data visualization tools,  preferable Tableau.Basic SQL querying knowledge for data analysis.Strong experience with project management and change management principles, methodologies and tools.Hands on approach, leading by doing and never afraid of getting ‘muddy hands’Excellent communication skills in English.Proven ability to build strong, collaborative relationships across different levels and functions.A strong sense of ownership and proven experience driving cross-functional initiatives.In addition, below skills are a plus:Certified project management professional  (PMP or similar) Education:Bachelor or Masters in Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems or similar.#LI-MK1Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.