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網訊電通成立於2001年，是國內規模領先的雲端 CRM 平台與 AI 客服企業。公司擁有超過十年的 AI 研發經驗，已成功應用於零售、家電、金融等六大產業，累積超過 100 個跨國品牌的成功案例。【工作內容】主要涵蓋平台模組與客製需求規劃、導入執行、監控與溝通，確保專案能按時、按範疇、並符合品牌場景完成上線。一、 專案規劃與執行1. 負責 Telli Desk（AI 輔助專人客服工作台） 模組導入，規劃需求、時程與資源2. 控管專案進度並定期回報，確保如期上線3. 識別專案風險並制定應對措施二、 跨部門協作1. 協助業務 BD 進行 pre-sale，確保專案導入順暢2. 與跨部門團隊協作，整合資源推動專案落地三、 風險與問題管理1. 評估導入過程中的潛在風險與問題，提出並執行解決方案2. 持續優化執行方式，提升專案效率四、 客戶經營1. 維護客戶關係，掌握需求與痛點，建立長期合作夥伴關係2. 以客戶成功為導向，定期追蹤使用狀況與導入成效，提升滿意度與續約率

OVERALL MISSION / PURPOSE Job scope includes both program management and process improvement. Responsible for leading cross-functional teams to develop and to launch products on time, on budget and to the specification. Also comply with continuity of supply, service capability, sales volumes/financials and customer experience. KEY RESULTS AREAS / DUTIES, RESPONSIBILITIES TIME SPENT ON THE DUTY 1. Generate program plan, development schedule and master build plan • Generate master schedule planning which aligns with requested milestones considering leadtime of each task • Drive ECO, BOM loading, materials/tooling availability, factory build and samples delivery to align with customer demand • Conduct Phase/Gate Exit Review Meetings and track sign-off completion of exit checklists 2. Responsible for development of new programs and Engineering product reviews • Govern new product development deliverables against plan with quality • Facilitate customer conference calls during product development 3. Working closely with team and upper management • Assist other Program Managers and Engineering Coordinators to meet department goals/objectives • Work closely with operations, core teams to meet corporate goals/objectives 4. Accountability with high energy level and stress tolerance • Ability to cope with a hectic schedule, unrelenting pressure, and difficult situations • Composed and calm under stress, problem-focused, confident and decisive 5. Continued Improvement • Ability to conduct effective lessons learned • Ability to participate project/process improvement in AEI JOB SPECIFICATION / COMPETENCY REQUIRED 1. Knowledge • At least 7 years work experience in program management, design, manufacturing or materials functions of power supply • Technical knowledge with strong understanding of design engineering tools in power supply or server, switch, storage systems • Strong understanding of new products development cycle • Graduate of any Engineering course • General understanding of continued improvement 2. Skills • Strong communication skills. Adaptive communication style • Strong interpersonal skills. Leadership. Cross-functional team management • Strong presentation skills. Excellent verbal and written communication skills in both English and Mandarin • Strong conflict management skills • Strong time management skill • PMP certificate is preferred 3. Abilities Behavior • Assertive and solid leadership quality. Ability to influence. Thinks and leads strategically. Team work • Critical thinking and problem solving. Intellectual capacity • Ability to view situations objectively from different perspectives • Ability to frame situations and make/drive decisions • High adaptability with stress tolerance

負責領導和管理各項專案，確保項目按時交付。負責專案的整體規劃、執行及控制，確保專案目標達成。持續監控專案進度，提供問題解決及風險管理策略。負責組織和進行項目的結束和驗收，並進行項目總結和經驗教訓的提煉。與內部及外部相關人員進行有效溝通與協調，保持專案資訊流暢。確保專案文件及報告的準確性及完整性。

Google welcomes people with disabilities.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in program management. 5 years of experience designing, constructing, or managing infrastructure projects. Experience in test engineering, and software or hardware testing principles and methodologies. Preferred qualifications: Certification in Project Management Professional (PMP) or similar project management. Experience with component and system level testing and rack level technologies and testing. Experience with testing networks, compute and storage devices and configurations. Experience with machine learning technologies and testing. Ability to develop in a fast-paced, dynamic environment, and ambiguous requirements. Excellent communication, and leadership skills and strong problem-solving abilities. About the jobGoogle's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs. We are seeking a highly skilled and experienced Technical Program Manager (TPM) with a strong test engineering background to lead the development and execution of manufacturing test programs for our next-generation cloud compute and storage, networking, and rack-level products. You will possess a deep understanding of test engineering principles, excellent program management skills, and a passion for delivering high-quality solutions in a dynamic environment.In this role, you are a critical member of our New Product Introduction (NPI) team, you will be responsible for ensuring the manufacturability, testability, and quality of our innovative hardware solutions as they transition from design to high-volume production. You will collaborate closely with cross-functional teams, including Hardware Engineering, Software Engineering, Test Engineering, Manufacturing Operations, and Quality Assurance, to define manufacturing test strategies, drive test development and optimization, and resolve technical challenges.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Manage key products, including infrastructure for high-performance compute and storage clusters, machine learning workloads, and related networking equipment. Develop and manage NPI project plans, timelines, resources, procurement, budgets and risk assessment for test development and optimization initiatives related to the Google Cloud product roadmap. Lead manufacturing test development teams through planning, development and deployment of test solutions to support volume manufacturing. Contribute to the achievement of transformational Objectives and Key Results (OKRs) by supporting related testing initiatives. This includes defining and implementing test governance across product verticals, driving Design for Test (DFT) initiatives, and developing new test strategies and technologies aligned with organizational goals. Drive communication with internal stakeholders and partners for test development status via reviews and dashboards. Work with design engineering teams to manage dependencies for test development. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

工作內容： 撰寫產品規格 撰寫詳細的產品需求規格書（PRD） 建立並維護產品功能清單與優先級排序機制 跨部門協作與溝通 協調產品經理、設計師、前後端工程師、QA、DevOps 等角色，推進專案。 作為 PM 與工程/產品團隊之間的橋樑，確保資訊一致。 敏捷開發導入與管理 熟悉 Scrum/Kanban 流程，進行 Sprint 計劃與每日站會。 負責 Jira/Trello/Notion 等工具維運與使用規範建立。 品質與交付監控 確保版本發布準時並符合品質標準。 管理 UAT、Beta 測試或上線流程。 必要條件： 2 年以上軟體開發專案管理經驗（需熟悉技術團隊運作流程） 能獨立規劃時程表與撰寫專案文件（專案計劃書、需求規格等） 熟悉 Agile/Scrum 方法論，並具實際導入經驗 優秀的溝通、協調與抗壓能力 熟悉至少一款專案管理工具（如 Jira、ClickUp、Asana、Notion） 加分條件： 有工程背景（前端/後端/QA/DevOps）或曾與技術團隊密切合作 有 B2B SaaS、Fintech、遊戲、電商、媒體等軟體開發產業經驗 具備AI協作能力，能運用AI工具提升規格書撰寫效率與品質 有產品開發相關經驗（包含Vibe coding）或能理解 API、版本控制、部署流程等技術概念 PMP、Scrum Master 認證 熟悉 CI/CD、測試流程、雲平台（AWS、GCP、Azure）等概念 【學歷要求】 資訊工程、資管、商業管理、數位科技或相關領域大學以上畢業 【語言要求】 中文精通，英文讀寫能力佳（可讀技術文件或跨國溝通尤佳）