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About the Role As Digital Marketing Specialist at AIFIAN, you’ll be our eyes and ears on social media, identifying viral moments, engaging with online communities, and creating content that sparks conversations. Supporting both organic and paid marketing efforts, you’ll produce short-form videos, compelling copy, and dynamic content that strengthen our brand presence. This role goes beyond posting and scheduling—we’re looking for someone who’s deeply connected to digital culture, quick to spot trends, and eager to experiment with new ideas. What You'll Do Monitor trending topics, viral content, and online communities to find creative ways to engage. Create and publish engaging content for social media, email marketing, and paid digital campaigns — crafting compelling copy and messaging. Engage directly with users, fostering conversations and amplifying user-generated content. Produce short-form videos (e.g., IG Reels, live streams) to boost brand engagement. Assist in managing AIFIAN’s content calendar, ensuring consistent and timely content across platforms. Track engagement and performance trends, supporting the team with insights to refine content strategies.

Job Description As one of the first members of the team, you will have the chance to grow together with the business while helping us build the market from 0 to 1, and then scale it from 1 to 100. You will experience an authentic startup environment with lots of learning opportunities, close collaboration, and the space to share ideas and take initiative. If you are excited about creating things from the ground up and want to be part of a young, energetic team, this is a great place to start your journey and enjoy the process along the way. Position: Admission Support Specialist - TaiwanDepartment: Learner Service / SalesReports to: Taiwan Market Lead / Country ManagerLocation: Taiwan (Full-time)Type: Full-TimeWorking Hours: Shift-based, including weekends when requiredCompensation: Base salary + performance incentives (commission based on sales conversion) Key Responsibilities 1. Sales Consultation (Telesales) Call leads who have completed tests, shown interest, or requested support.Understand learner needs and recommend the most suitable heads up courses.Guide learners through pricing, packages, and purchasing steps.Achieve daily and monthly telesales KPIs (call attempts, connected calls, conversions). 2. Chat-Based Support and Conversion Respond quickly and professionally to learner inquiries via LINE, website chat, and social channels.Provide accurate information about products, promotions, and purchasing instructions.Ensure high-quality interaction that builds trust and nudges learners toward purchase.Convert leads in chat to paid users through persuasive communication and follow-up. 3. Lead Management Follow-Up Track and update learner status accurately in CRM systems.Conduct structured follow-up with warm leads using scripts and best practices.Maintain clean data logs to support reporting and performance analysis. 4. Customer Experience Service Quality Provide clear and empathetic communication to learners at all stages.Identify learner pain points and escalate issues to relevant teams if needed.Ensure every interaction meets Prep Edu’s service standards.Benefits Base salary + attractive commission structure.Growth opportunities within international markets (TW, HK, KR, JP).Regular training in sales techniques, product knowledge, and customer service.Supportive, collaborative team culture.Annual leave, sick leave, and other entitlements per company policy.