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Mô tả công việcReview and compare data between internal records and data from partners.Coordinate with partners to resolve discrepancies when detected.Execute and coordinate with relevant departments in payment operations.Prepare monthly reconciliation reports: Summarize results, record revenue, prepare end-of-month reconciliation reports with partners, and report details to line manager.Perform and coordinate with relevant departments in invoicing and month-end closing operations.Work with relevant units and departments to ensure payments are made correctly, fully, and on time.Perform other related tasks as directed by management.Yêu cầu công việcUniversity degree or higher, preferably in Economics, Accounting, Finance, or Banking.Agile, careful, honest, and responsible.Candidates who know how to use data query languages (SQL) and Power Query are an advantage.Good communication skills in English.Proficient in office software (especially Excel).Proactive in work, able to work in a high-pressure environment, and able to coordinate and control work in a team.Have analytical, synthesis, and reporting skills, and good communication skills.

About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the opportunity:We are looking for a Senior Database Administrator with deep PostgreSQL expertise and hands-on experience automating database deployment, monitoring, and performance tuning on Data Center and AWS. You will be part of the core infrastructure team responsible for scaling and maintaining BTSE’s mission-critical database systems that power our trading and analytics platforms. This role offers the opportunity to design, automate, and optimize high-availability PostgreSQL clusters while ensuring reliability, minimal downtime, and strong observability across production environments operating 24/7.Responsibilities:Design, deploy, and maintain PostgreSQL clusters in AWS environments using Infrastructure as Code (IaC) tools.Develop automation for provisioning, configuration management, and monitoring of PostgreSQL databases.Perform regular database maintenance including vacuuming, reindexing, and analyzing statistics to ensure peak performance.Identify, analyze, and optimize slow SQL queries and workloads to improve efficiency and throughput.Build resilient, high-availability database architectures that minimize downtime during upgrades, maintenance, and failovers.Implement robust backup, recovery, and disaster recovery strategies to guarantee data integrity and uptime.Support and monitor 24/7 production systems, participating in incident response and root cause analysis when needed.Collaborate with SRE, DevOps, and engineering teams to improve scalability, performance, and CI/CD integration for database operations.Requirements:At least 4+ years of experience managing PostgreSQL databases in production environments.Strong knowledge of SQL query optimization, indexing strategies, and PostgreSQL performance tuning.Proven ability to design and maintain highly available, fault-tolerant systems with minimal or zero downtime.Experience supporting mission-critical 24/7 systems in production, with on-call or incident response participation.Hands-on experience with AWS services such as EC2, RDS, EBS, S3, and IAM.Solid understanding of PostgreSQL replication, PITR (Point-in-Time Recovery), and HA solutions (Repmgr,Patroni, ProxySQL, or similar).Experience automating infrastructure using Terraform, Ansible, or similar tools.Proficiency in Linux systems administration and scripting (Bash, Python, or Go).Nice to Haves:Familiarity with observability and alerting stacks (Prometheus, Loki, Grafana, CloudWatch).Exposure to additional database systems such as ClickHouse or TimeScale Postgres.Experience building internal automation or self-healing tools for query analysis and database management.Perks BenefitsCompetitive total compensation packageVarious team building programs and company eventsComprehensive healthcare schemes for employees and dependantsAnd many more! Apply and let us tell you more!#LI-MC1

We're building an internal operations platform that transform howMoMo sees and manages its core activities.This is a senior/lead individual contributor role. You will own the technical direction of a greenfield product.You work with the Product Owner to translate business intent into working software.Mô tả công việcLead end-to-end development of a complex, highly optimized web application from architecture to deploymentBuild information-dense, keyboard-first interfaces for power users (think Linear, not landing pages)Design and implement backend services, data models, and API layersBuild integrations with enterprise systemsMake technical trade-offs independently and communicate them clearlyWrite maintainable, production-quality code dailyShape product direction through engineering judgment, push back when designs don't work, propose alternatives whenrequirements are unclearYêu cầu công việcHigh AgencyYou ship without waiting for perfect informationYou see gaps and fill them before being askedYou own outcomes, not activityStrong Engineering FundamentalsModern React: state management, performance optimization, component architectureTypeScript proficiency on the frontendBackend proficiency with C# and ASP.NET Core: designing APIs, modeling data, writing efficient queriesSolid understanding of relational databases (PostgreSQL preferred)Experience integrating with third-party APIs and handling auth, rate limits, error recoveryYou understand why things work, not just how to make them workYou write code your teammates will thank you forStrong CommunicationYou explain technical concepts clearly to non-engineersYou ask questions early rather than building the wrong thingYou give and receive feedback constructivelyYou document decisions so others can understand your reasoningYou prefer "we shipped" over "I built"Good TasteYou have opinions on how professional software should feelYou notice the difference between 50ms and 200ms response timesYou understand information hierarchy, what earns screen space, what doesn'tYou appreciate tools like Linear, Figma, or VS Code and can articulate why they're well-made---Qualifications3+ years building production web applications (fullstack).Strong TypeScript/.NET (C#) experience on both client and server.Proficiency with Node.js/Bun runtime.Experience designing and maintaining optimized DB with PostgreSQL, or similar.Familiarity with modern data-fetching and caching patternsComfortable with Docker and CI/CD basicsBonus points:TanStack ecosystem (Router, Query, Table, Form)Enterprise/B2B product background with complex data relationshipsExperience with Jira APIs or similarExperience building AI-powered features or integrating LLMs into applicationsExperience mentoring engineers or leading small teams

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Mumbai, Maharashtra, India.Minimum qualifications: Bachelor's degree in Computer Science or related technical field or equivalent practical experience. 6 years of experience as a technical sales engineer in a cloud computing environment or a customer-facing role. Experience with Apache Spark and analytic warehouse solutions (e.g., Teradata, Netezza, Vertica, SQL-Server, and Big Data technologies). Experience implementing analytics systems architecture. Preferred qualifications: Master's degree in Computer Science or a related field. Experience with technical sales or professional consulting in cloud computing, data, information life-cycle management, and Big Data. Experience with coding languages (e.g., Python, JavaScript, C++, Scala, R, or Go). Experience developing data warehousing, data lakes, batch, or real-time event processing and ETL workflow solutions, including architecture design, implementing, tuning, schema design, query of and distributed systems. Knowledge of Linux, Web 2.0 development platforms, solutions, and related technologies (e.g., HTTP, Basic/NTLM,sessions, XML/XSLT/XHTML/HTML). Understanding of DNS, TCP, Firewalls, Proxy Servers, DMZ, Load Balancing, VPN, VPC. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Practice Customer Engineer, you will partner with technical business teams as a data analytics subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database migrations, data back ends and all aspects of the data lifecycle. You will use your experience and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Support local Sales teams in pursuit of business opportunities, engaging customers to address aspects of the data life-cycle. Work with the Business teams, identify business and technical requirements, conduct full technical discovery, and architect client solutions to meet the requirements. Lead technical projects, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and the co-ordination of supporting technical resources. Work with Google Cloud Platform products to demonstrate and prototype integrations in customer/partner environments. Travel as needed for meetings, technical reviews, and onsite delivery activities. Prepare and deliver product messaging in an effort to highlight the Google Cloud Platform value proposition, using techniques that include whiteboard and slide presentations, product demonstrations, white papers and Request For Information (RFI) response documents. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mumbai, Maharashtra, India; Bengaluru, Karnataka, India.Minimum qualifications: Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. 10 years of experience as a technical sales engineer in a cloud computing environment or a customer-facing role. Experience with apache spark and data warehouse solutions (e.g., teradata, netezza, vertica, SQL server, and big data technologies). Experience with data systems architecture. Preferred qualifications: Master's degree in Computer Science or a related field. Experience developing data warehousing, data lakes, batch, or real-time event processing and ETL workflow solutions, including architecture design, implementing, tuning, schema design, query and distributed systems. Experience with technical sales or professional consulting in cloud computing, data, information life-cycle management, and big data. Experience with coding languages (e.g., Python, JavaScript, C++, Scala, R, or Go). Knowledge of Linux, Web 2.0 development platforms, solutions, and related technologies (e.g., HTTP, Basic/NTLM,sessions, XML/XSLT/XHTML/HTML). Understanding of DNS, TCP, firewalls, proxy servers, DMZ, load balancing, VPN, VPC. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Practice Customer Engineer, you will partner with technical business teams as a data analytics subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks related to database migrations, data back ends and all aspects of the data lifecycle. You will use your experience and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Support local business teams in pursuit of key business opportunities, engaging customers to address aspects of the data lifecycle. Identify business and technical requirements, conduct full technical discovery and architect client solutions to meet gathered requirements. Take responsibility for leading technical projects, including activities such as technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources. Work with Google Cloud Platform products to demonstrate and prototype integrations in customer/partner environments. Travel as required. Prepare and deliver product messaging in an effort to highlight the Google Cloud Platform value proposition, using techniques that include whiteboard and slide presentations, product demonstrations, white papers and request for information (RFI) response documents. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree in Engineering, Math, Quantitative Science, or a related technical field, or equivalent practical experience. 3 years of experience working in data analytics, consulting, data science, engineering, or a technical operations role. 3 years of experience in statistical problem solving and analyzing data sets using SQL or comparable coding language (e.g., Python, R, Java, C++). Preferred qualifications: 2 years of experience in business intelligence, data analytics, or a related field, with a focus on designing, developing, and maintaining self-service reporting tools, dashboards, and analytics platforms tailored for procurement stakeholders. Experience in data visualization and reporting tools, such as Tableau, Power BI, or Qlik, with experience in creating interactive dashboards, reports, and data visualizations. Familiarity with SQL or other query languages. Excellent problem-solving skills to support ongoing manual reporting activities, and the ability to perform data validation, quality checks, and verification processes. About the jobGoogle's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations. In the Google Procurement Organization (GPO), our aim is to unlock the value for Google to reinvest in what matters most. We do this by bringing velocity, efficiency, and security to buying at Google, while partnering deeply across Google to deliver solutions fit for purpose. As a centralized organization operating in a high complexity environment, we bring "one voice" to stakeholders and suppliers to ensure the best outcomes. Our organization fosters a culture of collaboration and innovation while providing opportunities for ongoing career growth and development.Within the Google Procurement Organization, the Digital Experience team is responsible for enabling and ensuring a consistent approach across the entire GPO through deep data insights and agile simple processes and technology, and focuses on developing GPO's processes, technology landscape and data architecture to create efficient, user-friendly, and integrated processes and systems that enhance GPO's capabilities, streamline operations, improve user experiences, and drive value for the organization.In this role, you will be responsible for managing GPO's data and reporting capabilities, and empowering stakeholders with actionable insights through various reporting tools to facilitate data-driven decision-making and enhance operational efficiency.Responsibilities Design, develop, and maintain self-service reporting tools, dashboards, and analytics platforms tailored for procurement stakeholders. Collect, aggregate, and analyze procurement-related data from various sources to create actionable insights and meaningful visualizations. Conduct in-depth analysis to identify key performance indicators (KPIs) and metrics relevant to procurement operations. Create interactive and visually appealing dashboards, reports, and data visualizations using data visualization and reporting tools and software. Support ongoing manual reporting activities by generating ad-hoc reports, and analyses as needed for specific operational requirements and ensure accuracy, completeness, and timely delivery of manually prepared reports. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies – the foundation of a balanced, global investment platform. WorldQuant is built on a culture that pairs academic sensibility with accountability for results. Employees are encouraged to think openly about problems, balancing intellectualism and practicality. Excellent ideas come from anyone, anywhere. Employees are encouraged to challenge conventional thinking and possess an attitude of continuous improvement. Our goal is to hire the best and the brightest. We value intellectual horsepower first and foremost, and people who demonstrate an outstanding talent. There is no roadmap to future success, so we need people who can help us build it.Technologists at WorldQuant research, design, code, test and deploy firmwide platforms and tooling while working collaboratively with researchers. Our environment is relaxed yet intellectually driven. We seek people who think in code and are motivated by being around like-minded people. The Role: We're seeking a senior developer to join our team. You will design, build, and operate large-scale data and ETL systems that power the firm's research and investment workflows. This is a high-autonomy role - you'll own critical systems end-to-end, make architectural decisions, and deliver solutions with minimal guidance. We need someone who is self-directed, able to lead themselves, take ownership of outcomes, and drive complex problems to resolution independently. You should be comfortable communicating across teams, articulating technical trade-offs to stakeholders, and mentoring others through code review and collaboration. What You'll Do: Design, develop, and own backend services and data pipelines that process large volumes of data optimally and at scale Architect data storage and processing solutions, including schema design, query optimization, and data modeling Build and maintain APIs, messaging systems, and integration layers that connect data producers and consumers Drive technical decisions - evaluate trade-offs, choose the right tools, and define system boundaries Take ambiguous requirements and break them down into deliverable, well-engineered solutions Diagnose and resolve complex production issues - applying strong analytical and systems thinking Improve engineering practices: testing, CI/CD, observability, and documentation What You'll Bring: 8+ years of professional software development experience Strong programming proficiency: Mastery of at least one major programming language (Python, Java, Go, C++, or equivalent). Beyond syntax fluency, you should understand language internals and be able to apply that depth to write performant, reliable code System design: Proven ability to architect distributed, scalable, and fault-tolerant systems. Understanding of common patterns - event-driven architecture, service decomposition, data partitioning, caching strategies Data engineering: Experience building ETL/ELT pipelines, working with batch and streaming data, and handling large-scale data processing Database proficiency: Deep understanding of relational databases (PostgreSQL, MySQL) and familiarity with analytical/columnar stores; strong SQL skills including query optimization Software engineering depth: Strong grasp of data structures, algorithms, design patterns, and software architecture principles - applied in production, not just theory API design: Experience designing clean, well-documented REST/gRPC APIs Incident response mindset: Ability to diagnose production issues methodically, drive root-cause analysis, and feed into post-mortems and operational improvement AI-agent readiness: Openness to working alongside AI coding agents and LLM-powered tools as part of the development workflow - using AI as a force multiplier for code generation, review, debugging, and documentation Nice to Have: Python mastery: Advanced knowledge of Python internals, concurrency (asyncio, threading, multiprocessing), performance profiling, packaging, and strong experience with frameworks such as FastAPI/Flask, SQLAlchemy, pytest, and mypy/type annotations Observability and distributed tracing: Experience with monitoring and observability stacks - metrics, structured logging, distributed tracing (OpenTelemetry, Grafana, ELK) - for diagnosing system behavior and bottlenecks in production DevOps practices: Familiarity with containerization (Docker), CI/CD pipelines (GitLab CI, Jenkins), and infrastructure-as-code (Ansible, Terraform) Programming language versatility: Proficiency in additional languages that complement data platform work - C++ for performance-critical systems, Scala for distributed data processing with Apache Spark, or Rust for high-performance data engineering Team leadership and management: Experience leading a development team, running sprints, conducting code reviews, mentoring engineers, and managing stakeholders' expectations Message queues and streaming: Experience with Kafka, Redis, or similar event-driven architectures Data orchestration: Exposure to Airflow or similar workflow orchestration frameworks Frontend / full-stack awareness: Familiarity with modern web technologies (React, TypeScript) for building internal UIs and dashboards Financial services or quantitative finance background Open-source contributions or a public portfolio of technical work What We Offer: Competitive and attractive compensation package with clear career road-map – where you feel challenged everyday We offer a strong culture of learning and development: training courses, library, speakers, share and learn events Learn from who sits next to you! Working in WQ you are surrounded by smart and talented people Premium Health Insurance and Employee Assistance Program Generous time-off policy, re-creation sabbatical leave (based on tenure), Trade Union benefits for staff and family Team building activities every month: Local engagement events – Employee clubs: football, ping-pong, badminton, yoga, running, PS5, movies, etc. Annual company trip and occasional global conferences – opportunity to travel and connect with our global teams Happy-hour with tea break, snacks and meals every day in the office! #LI-QM1 By submitting this application, you acknowledge and consent to terms of the WorldQuant Privacy Policy. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including the rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction. Copyright © 2025 WorldQuant, LLC. All Rights Reserved.WorldQuant is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, creed, religion, sex, sexual orientation or preference, age, marital status, citizenship, national origin, disability, military status, genetic predisposition or carrier status, or any other protected characteristic as established by applicable law.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience. 13 years of experience in technical support, professional services, software development, or product operations management. 3 years of experience managing a technical, customer-facing team. Preferred qualifications: Experience with managing hosted services/SaaS. Experience managing enterprise customer relationships and advocating for issues or needs. Experience in troubleshooting and supporting applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or operating systems. Familiarity with one or more of the following programming/scripting languages (e.g., Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript). Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization and analyze data using a structured query language. Excellent judgment, thinking, and creative problem-solving skills. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will work with leading enterprises and startups to realize the power of cloud computing with Google Cloud Platform. You will manage customer escalations by combining business acumen with technical assessment skills. You will develop team members into skilled troubleshooting experts who can diagnose a wide variety of cloud computing issues within minutes. You will build relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management that allow you to quickly solve issues and make you a trusted source of customer feedback. You will lead operational excellence within your team with a focus on reliable execution. You may lead a functional area across the Global team. You will be required to work in a shift pattern or non-standard work hours as required. This may include working in shifts/night/after hours and weekend work and public holidays.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead a team of engineers who deliver technical support across all Google Cloud Platform products. Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. Partner with Product Management and Engineering to translate customer needs into a better overall product. Recognize trends in customer feedback and escalate issues within Google. Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication. Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success. Develop the goals, priorities and work alongside the team to accomplish them. Ensure customer service and ongoing technical skill development. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, a related technical field, or equivalent practical experience. 8 years of experience in technical support, professional services, software development, or product operations management, and troubleshooting technical issues for internal/external partners or customers. 5 years of experience managing a technical, customer-facing team. Experience in software development (e.g., Java, C++, Python). Ability to participate in on-call rotation, which may occur outside of standard working hours, including nights, weekends and holidays. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience in troubleshooting and supporting applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems. Experience managing enterprise customer relationships and advocating for issues or needs. Experience in technical leadership, including leading business transformation initiatives. Ability to analyze data using a structured query language. Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization. Excellent judgment and creative problem-solving skills. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. The Google Cloud Support team guides customers through their cloud journey to help businesses grow. We help customers transform and evolve their business through the use of Google’s global network, data centers, and software infrastructure. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. In this role, you will work with customers to realize the power of cloud computing with Google Cloud Platform (GCP). You will manage customer escalations by combining business acumen with technical assessment skills. You will develop team members into troubleshooting experts who can diagnose a wide variety of cloud computing issues within minutes. You will build relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management that allow you to quickly solve issues and make you a trusted source of customer feedback. You will lead operational excellence within your team with a focus on reliable execution based on technical skills.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead a team of engineers who deliver technical support across GCP products, working as part of the team that globally ensures 24 hour customer support. Partner with Software Engineering and Site Reliability Engineering teams to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication, and contribute to long-term product quality and stability through technical skills. Work closely with key customers as a trusted partner for the long-term to help solve their specific problems and accelerate their adoption of GCP. Develop the goals, priorities and work alongside the team to accomplish them. Ensure high-quality customer service and ongoing technical skill development. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical issues. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Job Purpose: This position is responsible to maintain the quality of QM data for Taiwan/China/SEA to meet internal/external customers’ requirement, and also share the solution for special request and troubleshooting.In general, the role also needs to coordinate electronic customer nonconformance investigations, quality management implementation, customer surveys, quality data programs (SPC/SQC) and overall support to ensure our products’ quality aligns with customers’ expectations. The business scope would cover Semiconductor materials in terms of Thin Film, Planarization, Specialty Gas and Patterning (Photoresist, and SPC- Surface, Prep and Clean) portfoliosThis position also administrates quality responses to meet customer acceptable timelines and supports efforts for continuous improvement and quality performance target/objectives achievement. Your Role:• The nature of the position is to understand customers, business and manufacturing interaction as well as knowledge of global quality management and local systems, processes and procedures.The role covers:• Taiwan QMS/Document system maintenance.• To manage the data quality of SAP/ERP QM modules and data setting, and resolve SAP/ERP QM problem for TW/CN/SEA. • To handle the data quality in LIMS and support to resolve problem of LIMS for TW/CN/SEA.• Complete and coordinate customer surveys, questionnaires and quality data inquiries including custom customer reports.• Support or coordinate internal audits for plants within Taiwan.• Attend customer meetings for complaints and coordinate resolution to meet customer’s expectations.• Attend customer meetings to support customer process issues and resolution.• Provide technical support and direction to complaint investigators for customer quality issues. Support task forces for critical customer quality issues. • Develop and support data and communication for Process Change Notification to local customers• Prepare quality data package and present or support sales for new business opportunities• Generate reports, charts for management, charts for Quality Stand-downs and audits, and for customer inquiries.• Take direction and implement improvements for quality performance proactive initiatives• Support metrics and quality programs that enhance customer satisfaction to support Semiconductor Materials business development. • Work closely with cross functional teams globally to achieve business and quality targets.Who You Are: 1. Education Level: Bachelor’s degree or above, preferably in chemistry or engineering2. Working Experiences: 5 years’ minimum in chemical or semiconductor industry in quality role or similar3. Professional Skills/Abilities:4. Knowledge of ISO 9001 QMS Requirements; plus reference for the IATF 169495. Problem solving skills such as RCA, 8D, 5W3L, FTA6. Familiarity with FMEA’s and Control Plans7. Proficiency with Microsoft Office Application; plus reference for advanced MS application- ACCESS, Power Query, Power BI, Power PIVOT, Power Automate8. Knowledge of SPC application(LIMS, JMP, Minitab), and ERP(SAP) as plus9. Good English communication skills both written and verbal10. Good communication with different functions and confidence interacting with internal/external customers