As an ITBA Lead, you will take full ownership of the business analysis function across a domain or group of projects - from shaping requirements and designing solutions to driving delivery and growing your team. You will work directly with business units, Dev teams, and senior stakeholders, often as the single point of accountability on the BA side. This role suits someone who thrives with autonomy, takes initiative in ambiguous situations, and is motivated by end-to-end impact.Mô tả công việcRequirements Leadership: Lead the elicitation, analysis, and documentation of comprehensive business and system requirements (SRS, FRS, BRD, PRD) using UML diagrams, user stories, API specifications, and process flows.Solution Design: Independently define and propose optimal solutions for stakeholders, considering system architecture, scalability, ROI, and long-term maintainability. Contribute to build-vs-buy decisions and vendor evaluation when applicable.Project Ownership: Take full ownership of project delivery from the BA side - define scope, plan and track BA activities, manage timelines, proactively identify risks, and ensure deliverables meet quality standards without requiring close supervision.Stakeholder Management: Engage and align stakeholders at all levels - business units, Dev teams, and senior leadership. Facilitate requirement workshops, lead negotiations, resolve ambiguities, and drive prioritization decisions across functions.UI/UX User Journey: Define UI/UX flows and map end-to-end user or employee journeys aligned with business objectives, in close collaboration with designers and business users.Quality Assurance: Review test cases and test results to ensure system behavior aligns with documented requirements. Lead UAT coordination directly with business users.Team Development: Mentor, coach, and evaluate junior and mid-level BA members. Support individual development plans, participate in hiring interviews, and help build a motivated and high-performing BA team.Standards Process: Contribute to establishing and improving documentation standards, BA processes, and quality practices within the team.AI Application: Actively apply AI tools and technologies to improve BA workflows - including requirement analysis, documentation drafting, process modeling, and research. Stay current on AI developments relevant to the domain and share knowledge with the team.Problem Solving: Proactively identify and resolve issues related to systems, business processes, workflows, and team dynamics. Escalate risks with proposed mitigation options.Other related duties assigned as needed.Yêu cầu công việcExperience: 5+ years of proven experience as a Business Analyst or Business Systems Analyst, with at least 2–3 years in a Senior, Lead, or equivalent capacity.Technical Proficiency: Strong command of UML (Activity, Sequence, State, Use Case diagrams) and Relational Entity Diagrams. Hands-on experience with SQL and Data Modeling is essential.System Integration: Good understanding of system integration concepts (API, sync/async mechanisms, message queue, webhook) and the ability to write clear API specifications.System Architecture: Familiarity with overall system architecture concepts and the ability to navigate complex multi-system environments.Product Mindset: Strong understanding of user flows, UX principles, and product metrics. Able to think from the end-user perspective and translate business needs into solutions that are both technically sound and user-centric.SDLC Agile: Solid understanding of software development processes and product delivery workflows (Agile/Scrum/Kanban). Able to work effectively within cross-functional delivery teams and adapt to different project methodologies.AI Proficiency: Able to leverage AI tools to enhance day-to-day BA work - including drafting requirements, analyzing processes, and accelerating research. A proactive mindset toward adopting new technologies is expected.Project Management: Able to independently plan, track, and drive project delivery without a dedicated ITPM. Comfortable managing timelines, scope, and risks directly with Dev teams and business stakeholders.Execution Skills: Strong analytical, problem-solving, negotiation, and time management skills. High ownership mindset - takes initiative, follows through, and drives outcomes end-to-end.Stakeholder Skills: Comfortable engaging with high-level stakeholders and business unit leads. Able to facilitate discussions, synthesize diverse inputs, and build alignment across technical and non-technical parties.Leadership Skills: Demonstrated ability to coach, motivate, and guide team members. High emotional intelligence and the ability to build trust across teams.Documentation Communication: Excellent documentation and presentation skills. Able to communicate complex requirements clearly to both technical and non-technical audiences.Domain: Prior experience in HRM systems, internal enterprise platforms, or Fintech is a significant advantage.English: Good overall English communication skills (verbal and written) for documentation, stakeholder discussions, and working with external partners or vendors.