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IntroductionWould you like to work with the world’s leading Litho process and equipment engineers in the field ?Do you want to be part of leading progress in the world by delivering your technical analysis and solution to make the life one step further ?Do you want to deal with the most challenge and complicated lithograph equipment by evaluating these Application product and adoption in the customer site as the solution ?If yes, then a position as an Application Engineer could be the right match for you. We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment.Job MissionAs an application engineer in the field, you will partner with customer to develop timely, innovative and tailored on-product performance solutions, to maximize the wafer yield and fab output.You will drive and qualify ASML solutions by championing customer technical and manufacturing requirements across ASML business lines.With the team, your deliveries create customer value from technology development to high volume manufacturing.Job DescriptionApplication product support: Support node project’s workstream or New product introduction in customer fab for application function’s evaluation and adoption.On product performance management: Tackle the on product performance’s escalation which beyond ATP spec. from customer. Figure out the solution for customer to run production smoothly.Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysisPersonal skillsBasic semiconductor knowledge in the Lithography process. Good to have fab or non-litho semiconductor process knowledge.Good presentation and communication skills for difference internal and external stakeholders.Flexible mindset to support various tasks within headquarter, business line and customer for all the escalation, project and product support.Accountability for the problem solving independently via logistical, analytical and win-win mindset.Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision and demonstrated ability to thrive in a high pressure and fast paced environment.Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.Communication skills to collaborate with different stakeholders internally (Account Team, Business Development Managers, Project team, VHV headquarter, etc.) and external customers.EducationMaster degree at Physic / Chemical / Mechanical / Science engineering related backgroundLimited experience in an IC manufacturing environment, or research institute with emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development. 2 years' work experience is preferable.Experience 2 yr work experience is preferable. (minimum 1 yr)Context of the positionOpportunity to have training aboard in the worldwide.Opportunity to be assigned in different field location driven by business requirement.You will report towards the customer / Application Section Manager. The team you will work in consists of (normally) around 10 and 15 people.Evening shift and weekend on call is required to support customer ramping requestOther informationHigh quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.Travel %0-30%This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.Entry level, acts as second line technical support based on general knowledge of the systems.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures..Training / adviceExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed..Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).CoachingDelivers basic technical knowledge and skills transfers to first line field engineers.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting with a higher degree of independency and under limited supervision within primary competency.Has more specialized knowledge of one competency or broader knowledge of multiple competencies. Has knowledge of and experience with the different components of the machine. Focuses on acquiring more knowledge.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with thorough experience, or comparable thinking and working level. Experience in semiconductor industry required.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has specialized knowledge of competency/subsystem, product functionality.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary under limited supervision.Issues require basic understanding of primary competency relation to elements of the Service Level Agreement (SLA) including availability/uptime, MTBI, throughput/productivity, and yield.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document, package and deliver all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs including supporting non-routine service actions. Able to resolve unexpected disturbances and provide countermeasures for primary competency with high degree of independence.ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure and to realize optimal results.Training / adviceDefine and explain appropriate actions to first line engineers to correct malfunctions, train customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.Process OptimizationProvide input for improvement proposals.Knowledge build-up and transferMaintain and broaden own knowledge (incl NPI), shares best known methods within the work group (site/cluster).CoachingDelivers advanced technical knowledge and skills transfers on primary competency to first-line field engineers, peers and junior TSE colleagues.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Context- Leads less routine service actions, overseeing the execution by the engineers/operators. Has cross-competency knowledge to understand the interaction between competencies. Has a robust specialty (fully developed competency) and applies knowledge to other competencies. Can influence others on technical subjects and on the correct quality standards and educates more junior colleagues.- Proficient in multiple engineering competencies, capable of independent problem-solving.- Thorough understanding of product components and their interactions.- Exceptional understanding of engineering competencies, provides input on architectural decisions, based on practical experience.- Manages tasks across multiple platforms, adapting solutions to different contexts.- Proactively identifies and resolves systemic structural issues- Leading process improvement initiatives to optimize workflows and enhance productivity.RequirementsRequires at least BS degree with substantial general work experience in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or comparable thinking and working level. Experience in semiconductor industry required.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has mature knowledge of primary competency and specialized cross-competency knowledge of main/sub modules, product functionality.Experience with stakeholder management and affinity with working in a matrix organization.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on approach to solve problem, assess new information and adapt approach independently if necessary.Issues require thorough understanding of primary competency relation to elements of the SLA, such as but not limited to service costs, availability/uptime, MTBI, throughput/productivity, and/or yield.Problem handovers and routingAdvises on problem or problem aspects to others (GSC/DE/Integration) including proposals for containments/solutions. Documents and packages all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports); ensures problem ownership is clear and is responsible for follow-up.Repairs Advise customer technical personnel and first and second line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs, including leading non-routine service actions. Able to independently resolve unexpected disturbances provide countermeasures and define the fundemantal improvements to increase efficiency and servicability relative to primary competency.ProceduresExecute: Negotiate with customer on machine time window based on own risk assessment to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure to realize optimal results.Maintain: Can drive for changes and updates on complete SMIX. Works together with sequence engineering team and is considered to be a DDF keyuser.Training / adviceCan design and deliver customized training programs.Can acts as a mentor and coach to junior engineers, providing guidance on effective training techniques.Can develop advanced advising strategies to address complex organizational challenges.Process OptimizationDrive execution and implementation of improvements and is able to involve and persuade stakeholders.Provide guidance to junior engineers on process optimalization.Knowledge build-up and transferStimulate continuous knowledge exchange within the department and across different teams.CoachingCoaching aimed at mid-level engineers, focusing on enhancing technical proficiency, project management skills, and collaboration within cross-functional teams.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe work requires top-tier (technical) quality expert knowledge, including in-depth knowledge of Quality Management System and knowledge to drive Quality roadmapsProvides guidance and mentorship to clusters/teams.Leads cross company technical discussions on machine level.Drives and develops training strategy.Works at sector level and/or responsible for complex suppliers.Understands the contribution of other domains to the product; operates on module level and oversees the relations on function level.Masters multiple competencies and is able to translate (internal) customer requirements into quality improvements regarding all competencies.Interacts and builds a cross sector network with relevant stakeholders in ASML. Interacts at tactical-strategic level with suppliers.Interfaces with other sectors in complex environment, may require negotiation.Manages solution focused change.Leads major quality initiatives across platforms, driving innovation and efficiency.RequirementsMaster degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience. Pending the expertise area additional certifications may be required. Substantial experience in QE expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)Strong professional with execution power and 'hands on' mentality to drive and sustain changesProven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions.Able to functionally influence, inspire and engage expertise professsionals.ResponsibilitiesQuality Control, Assurance ComplianceManages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality.Leads technical organizational risk management activities: identifies documents risks, creates awareness, reduces risks and stimulates predictable outcomes.Leads investigations into non-conformances and implements preventive actions.Initiates process improvement initiatives and mentors junior staff in quality control, assurance compliance methodologies.Expert Knowledge, Advice Capability BuildingManages training and education projects, coordinating the development of comprehensive training materials and programs.Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions.Provides guidance and coaching to junior staff in effective training delivery.Regonized as functional expert on quality in own domain and represents the organization in industry and professional forums​.Procedures, Standards Development AdherenceDeploys and adopts QE related procedures, standards and tools within the department.Deploys expertise related competences and actively promotes a Best-Know-Method approachPerformance Data AnalyticsManages data analysis projects, coordinating the collection, interpretation, and presentation of quality data.Applies advanced statistical methods to analyze complex data sets and drive continuous improvement initiatives.Mentors junior staff in effective data analysis techniques.Documenting ReportingManages documentation and reporting projects, overseeing the creation of comprehensive quality documentation and guidelines.Prepares and presents detailed reports to senior management, showcasing quality achievements and recommending process enhancements.Continuous Improvement Problem Solving Manages problem-solving and root cause analysis projects across teams / cross-sector, coordinating teams to investigate and resolve significant quality-related challenges.Ensures lessons learned within teams and competences in order to build a continuous improvement culture and prevent reoccurrence of quality issues.Process ImprovementManages and coordinates process improvement initiatives, leading cross-sector teams to analyze and reengineer quality control processes.Applies advanced methodologies to identify and address process bottlenecks, driving continuous improvement efforts.Leads process improvement initiatives to deliver sustainable business impact.Oversees that process improvements are implemented in the organization, in process descriptions, systems and architecture.Manage Customer ExpectationsManages customer interactions, collaborating with cross-functional teams to address intricate quality-related issues. Ensuring customer quality complaints are investigated for preventive actions.Participates in audits, addressing customer concerns, and ensuring adherence to established quality protocols.Works closely with other departments to address customer needs, and plays a role in improving overall customer satisfaction.Utilizes advanced negotiation and communication skills to exceed customer expectations and enhance satisfaction.Culture CommunityLive the Living Quality Excellence culture by enabling employees to own quality and creating a safe environment where employees can speak-up on QE topics.Actively promote/use of the QE Reward Recognition program and QE Communication Strategy.Be an active member within the QE Community and related events and act as a role model within the sector/regionStakeholder ManagementBuilds and maintains a network of internal and external stakeholders and represents the organisation on operational and/or technical topics.Stakeholders are typically other (senior) experts and or (senior) Line Managers (typically JG11/12) of own and interfacing departments.Communicates with and influences internal and external parties beyond content-driven arguments. Frequently reflects on stakeholder feedback to drive a continuously improving organisation.Strategy PolicyExecutes the key elements of the functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs.Executes and contributes to policies, procedures, and related guidelines within the QE expertise to meet defined key principles and ensure compliance with external requirements.Business PlanningDevelops and proposes annual business plans/roadmaps for a given area, department or supplier, ensuring alignment with the strategy.Translates strategic and operational targets into plans​ with 1-2 year horizon and is responsible for the realization of the plans within timing and budget constraints.Manage and acquire approval for planned deviations.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.