Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 8 years of experience in technical troubleshooting and advocating for customers' needs, and triaging technical issues, and 2 years of experience managing a technical, customer-facing team. 3 years of experience with two or more of the following: Web Tech, HTTP, HTML, DNS, TCP, Routing, VPN, VLAN, Peering, Load Balancing, Kubernetes, Linux, Unix, Window systems. Preferre