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Product ManagementDevelop a deep understanding of Shopee Ads products (Product Ads, Shop Ads, Brand Ads, Livestream Ads, Video Ads) and their evolving features.Manage the product pipeline, localize, launch, and optimize new features and products for the Vietnam market.Stay ahead of industry trends and competitor offerings to inform product positioning and strategy.Handle and resolve product-related tickets and inquiries from both internal teams and sellers, ensuring timely responses and accurate solutions.Synthesize feedback from tickets to identify recurring issues, propose product enhancements, and improve user experience.Marketing Seller EngagementContinuously assess market needs, seller pain points, and industry dynamics to shape education programs, engagement strategies, and product positioning.Educate sellers on how to effectively use Shopee Ads through guides, tutorials, webinars, and workshops tailored to different experience levels.Create and maintain a comprehensive knowledge base with up-to-date product information, case studies, and best practices.Design and execute targeted marketing initiatives to promote Shopee Ads adoption and highlight success stories.Engage with the seller community via forums, events, and feedback channels to address concerns, share insights, and strengthen relationships.Monitor adoption and campaign performance to identify opportunities for improvement and refine both education and marketing strategies. 

Content Strategy DevelopmentDevelop content ideas aligned with brand positioning and business goals.Produce high-quality written content for Website (SEO-oriented), Facebook, and TikTok.Create short-form video concepts and support scripting, filming, and editing.Ensure consistency in tone, messaging, and visual direction across channels.Experiment with new formats and continuously optimize based on performance.Utilize AI tools to enhance productivity, ideation, and content refinement.Research Insight AnalysisResearch market trends, competitors, and audience behavior.Identify content opportunities based on data and industry insights.Analyze performance metrics (engagement, reach, traffic, conversions).Cross-Team Collaboration Project ExecutionWork closely with Design, BD and other departments to execute marketing campaigns.Participate in brainstorming sessions and contribute strategic input.Support project coordination to ensure smooth campaign execution. 

Proactively engage with potential and existing sellers to pitch the value and benefits of Shopee Fulfillment Services (FBS) and engage sellers to join the FBS program;Address seller concerns and feedback with clarity to ensure successful sign-ups, and coordinate with internal teams to ensure a smooth and timely onboarding experience;Maintain a high level of product and process knowledge to provide accurate and consultative support to sellers;Other tasks as assigned. 

Service Operations Request Management:Run the ITSM queue (incidents/requests) with strict SLA/OLA discipline; triage, prioritize, and escalate effectively.Execute JML (joiner/mover/leaver) and access provisioning per standard controls.Maintain the local Service Catalog and ensure runbooks/KBs are up-to-date and actually used.Process Mapping Continuous ImprovementMap as-is processes (process maps, RACI), identify bottlenecks and risks, and maintain a prioritized gap backlog with owners and due dates.Lead Service Improvement Plans (SIP); embed PDCA/Lean practices; run operations reviews (weekly/monthly) with action tracking.Incident / Problem / Change (ITIL)Coordinate end-to-end incident response to minimize MTTR and business impact; manage major incidents communication.Drive RCAs and preventive actions to cut repeat incidents.Execute approved changes (RFCs), align with CAB/change calendar, and manage site pilots/UAT and cutovers.Governance, Compliance RiskEnforce Corporate IT policies/standards; support internal/external audits and periodic access reviews.Keep evidence and artifacts (SOPs, logs, approvals) audit-ready.Vendor Asset CoordinationCoordinate on-site/vendor work, SOW/SLA adherence, RMA/warranty, and scheduled maintenance.Keep asset and license records accurate (issues/returns, stock levels, reconciliation).Site Stakeholder CoverageCoordinate on-site coverage for offices and operational facilities (e.g., hubs/sortation centers), including after-hours windows when needed.Provide timely, non-technical service updates to business owners and ensure expectations are managed.Reporting AnalyticsPublish weekly/monthly ops packs: SLA/OLA, CSAT, MTTA/MTTR, repeat incidents, backlog aging, KB usage, asset accuracy.Build simple dashboards to spot trends and propose data-driven improvements.

Support Business Development Marketing team to generate promotion programs:Voucher: platform voucher, seller voucher, free shipping voucher, and other types of vouchersPricetag: product promotions, flash sale, bundle deals, add-on deals, and other types of pricetagsEnsure confidentiality of all information during the process;Identify loopholes or false information in the requests and cancel them from further processing;Coordinate with other teams to validate the information on requirements;Monitoring urgent request queues on working shifts and executing the request accordingly;Brainstorming with the team leader to solve voucher/pricetag issues and improve the process;Provide the necessary information for the Customer Service team to resolve user-reported issues and ensure a good user experience;Work on shift or follow by Team Lead arrange;Assisting team leader in other tasks assigned. 

Take ownership and be responsible for the discovery and delivery of software products, evaluating opportunities, and determining what gets built and delivered to customers.Conduct training sessions to relevant teams when introducing a new feature or product to ensure effective adoption and understanding.Manage administrative tasks related to the product and maintain existing products.Work with teams in the Product department to gain a deep understanding of customer/user pain points and experiences to identify product gaps and generate new ideas.Work with business teams and/or business partners to gain a deep understanding of business needs and contexts, driving product adoption.Drive the execution of all or parts of the product lifecycle process, including product research, ideation, design, development, and performance evaluation.Work closely with product designers on product discovery.Collaborate with a cross-functional development team in Agile/Scrum project delivery.Identify opportunities for working process improvements, recommend innovative solutions, and implement best practices.Actively participate in and contribute to knowledge-sharing sessions

Coordinate internal resources and work with other teams across all functions (Business Development, Marketing, Operations) to plan and execute monthly campaigns as well as optimization levers, following the analysis;Compile, analyze, and present data on campaign performance metrics to identify opportunities for improvement toward profitability and commercial;Anticipate and troubleshoot during campaigns when issues arise; identify root causes and potential solutions to problems;Other tasks as assigned.

Provide administrative support to the legal department (commercial contracts team)Duties include but not limited to filing, photocopying, and scanning of documentsAdminister and maintain the database of legal documentsLiaise with other departments and external parties where necessaryOther related tasks assigned from time to time

 We are looking for a results-driven Digital Performance Marketing professional to manage campaign ad platform channels. This role will be instrumental in driving new buyer growth, managing campaign planning, and identifying growth opportunities in collaboration with cross-functional teams. Media planningBuild up the digital media plan as a solution for business and sales objectives;Coordinate task planning for campaign execution, ensuring timelines and deliverables. Campaign Management Optimization:Manage the execution of search, social, and display advertising campaigns;Measure and report performance of all digital marketing campaigns, and assess against goals (CPM, CPC, CPI, CAC…);Identify performance gaps, apply optimizations, and ensure campaigns deliver on key KPIs (CPA1, CAC);Test new formats, audience strategies, and platform features to scale growth. Performance Tracking Analytics:Track and consolidate campaign KPIs (Traffic, Sales)  across all platforms;Provide insights on market trends, competitor activities, and user behavior to guide decision-making;Collaborate with cross-functional teams to align performance reporting with broader marketing and business strategies;Proactively observe coordinate with other internal teams to identify business problems, investigate to find out the root causes, and propose solutions. 

Role SummaryOwn day-to-day IT service operations for Vietnam and act as the operations liaison between local business teams (Shopee, SPX Express, Garena, Monee), Corporate IT, and vendors. You will map and standardize processes, surface and close operational gaps, and drive continual service improvement—ensuring stable services, clear communications, and consistent SLA/OLA performance.Service Operations Request ManagementRun the ITSM queue (incidents/requests) with strict SLA/OLA discipline; triage, prioritize, and escalate effectively.Execute JML (joiner/mover/leaver) and access provisioning per standard controls.Maintain the local Service Catalog and ensure runbooks/KBs are up-to-date and actually used.Process Mapping Continuous ImprovementMap as-is processes (process maps, RACI), identify bottlenecks and risks, and maintain a prioritized gap backlog with owners and due dates.Lead Service Improvement Plans (SIP); embed PDCA/Lean practices; run operations reviews (weekly/monthly) with action tracking.Incident / Problem / Change (ITIL)Coordinate end-to-end incident response to minimize MTTR and business impact; manage major incidents communication.Drive RCAs and preventive actions to cut repeat incidents.Execute approved changes (RFCs), align with CAB/change calendar, and manage site pilots/UAT and cutovers.Governance, Compliance RiskEnforce Corporate IT policies/standards; support internal/external audits and periodic access reviews.Keep evidence and artifacts (SOPs, logs, approvals) audit-ready.Vendor Asset CoordinationCoordinate on-site/vendor work, SOW/SLA adherence, RMA/warranty, and scheduled maintenance.Keep asset and license records accurate (issues/returns, stock levels, reconciliation).Site Stakeholder CoverageCoordinate on-site coverage for offices and operational facilities (e.g., hubs/sortation centers), including after-hours windows when needed.Provide timely, non-technical service updates to business owners and ensure expectations are managed.Reporting AnalyticsPublish weekly/monthly ops packs: SLA/OLA, CSAT, MTTA/MTTR, repeat incidents, backlog aging, KB usage, asset accuracy.Build simple dashboards to spot trends and propose data-driven improvements.