Cari Lowongan

Khối vận hành tại Shopee chịu trách nhiệm trong việc vận hành toàn bộ quy trình từ lúc người mua tìm kiếm danh mục hàng hóa trên Shopee cho tới thời điểm họ nhận được món hàng đó. Bên cạnh đó, bộ phận này còn tiến hành phân tích và giám sát chỉ số KPIs trên toàn bộ khu vực, tìm hiểu và đánh giá nguyên nhân khi hệ thống vận hành này gặp vấn đề. Các nhánh nhỏ của bộ phần này bao gồm Dịch vụ khách hàng, Thanh toán, Listings, Lưu kho, Logistics (Hậu cần), Hệ thống hỗ trợ người bán và Xử lý gian lận (Fraud). Về Team của chúng tôi: This role is responsible for executing and optimizing the supplier compensation payment process, with a strong focus on timeline management and cross-functional coordination. The person in this role plays a key part in ensuring timely and accurate payments, while also working with Finance and Business Development (BD) teams to maintain a smooth supplier experience Payment Execution Handle the execution of supplier compensation payments (e.g., due to lost items, damaged goods, late deliveries, operational issues).Review, validate, and raise payment requests through internal systems based on inputs from BD and other teams.Maintain a clear understanding of the end-to-end payment process and ensure compliance with internal policies.Ensure data accuracy, documentation completeness, and timely submission to Finance for processingMaintain and update tracking sheets and records Payment Progress Management Stakeholder Coordination Take ownership of the overall payment timeline across all compensation cases; proactively identify and resolve any delays or blockers.Work closely with key stakeholders including Finance and Commercial teams to execute and close out payments efficiently.Propose and implement solutions to shorten payment lead time, improve visibility, and enhance transparency.Maintain up-to-date reports and dashboards to track payment status, lead time, and escalation points if necessary.

Quality Assurance (QA):Closely monitor manage new customer accounts/ suspected fraud cases and any changes in customer information in collaboration with the Customer Service team to minimize risks and maintain clean system data.Continuously scan and monitor for new fraud trends and modus operandi to identify appropriate solutions.Actively propose adding/removing features on the merchants app and on the internal system for the Customer Service team to improve the experience, accelerate operations, and maximize efficiency.Draft and manage all KYC materials and sites for internal and external use.Operations:Monitor system data daily, weekly, and monthly to ensure the Sales team strictly adheres to company regulations and policies.Support the Sales teams daily operations and actively propose new ideas to improve processes and policies for the Sales team.Ensure that all processes, issues, or changes are effectively communicated to internal and external stakeholders and documented appropriately.Use AI tool(s) to drive efficiency, quality, and standardization of Shopee Counter processes visually and concisely.Other tasks as assigned by the line manager.

Service Delivery End-User SupportHandle joiner/mover/leaver processes, device imaging, and access provisioning.Infrastructure OperationsSupport office/site networks (LAN/WAN/Wi-Fi/VPN) and endpoint management (MDM/patching).Assist with identity access (AD/Azure AD/Okta/SSO), printers, and meeting room tech.Monitoring, Incident Problem ManagementProactively monitor health dashboards; run playbooks;Conduct RCAs, track problem records, and prevent repeat incidents.Change, Projects RolloutsPartner with cross-functional teams to land new tools and process improvements.Governance, Security ComplianceEnforce corporate IT policies/standards; support audits and access reviews.Keep documentation/runbooks/KB articles current and accurate.Asset ManagementMaintain accurate inventory/CMDB for devices, licenses, and spares.Stakeholder CommunicationProvide timely updates on service status, risks, and deliverables to business owners.

Phòng ban MarketingCấp độ: Entry LevelVị trí: Việt Nam - TP. Hồ Chí Minh Nhóm Marketing của chúng tôi lên ý tưởng và triển khai các hoạt động tiếp cận thị trường để tăng mức sử dụng và khả năng hiển thị. Nhóm Marketing khu vực chịu trách nhiệm lập kế hoạch chiến dịch trên ứng dụng, tiếp thị sản phẩm, quan hệ đối tác và đưa ra chiến lược về nội dung để thúc đẩy chuyển đổi và tương tác. Nhóm Brand and Growth Marketing của khu vực phụ trách tất cả các khía cạnh của tiếp thị trực tuyến và hiệu suất, theo dõi và đo lường dữ liệu để tiếp cận người dùng của chúng tôi tốt hơn. Các nhóm Marketing địa phương hợp tác chặt chẽ với các nhóm trong khu vực để bản địa hóa và điều chỉnh các chiến lược nhằm tăng cường nhận thức thương hiệu và tăng trưởng người dùng ở từng thị trường. Tìm hiểu thêm các cơ hội nghề nghiệp tại nhóm Marketing để khám phá xem bạn có thể cùng chúng tôi tạo nên những tác động tích cực như thế nào. Support day-to-day operations of Marketing programs, ensuring accurate setup and smooth executionAssist in coordinating program timelines, onboarding processes, and internal documentationWork with cross-functional teams (e.g., Finance, Product, Marketing) to support backend setup and basic approvalsHelp identify operational issues and suggest small-scale improvements to enhance efficiencyContribute to team tasks such as reporting, tracking, and updating workflows as programs evolve.

Analyze business pain points, leverage your technical understanding and creativity to propose innovative solutions that align with business objectivesUtilize your excellent communication skills to convey complex technical concepts to non-technical stakeholders and vice versaFacilitate discussions, workshops, and presentations to ensure clear understanding and alignment across teamsCollaborate with business users to test and roll out new features and enhancements, gather feedback and make necessary refinementsDeep dive into business metrics and operations to understand their objectives and technical opportunities to solve their problemsDevelop and maintain the product roadmap that aligns with business objectives and strategies. Prioritize features and initiatives based on business value and impactManage cross-functional projects that require technical solutions, ensure product roadmap aligns with project timelines and deliverables

Product ManagementDevelop a deep understanding of Shopee Ads products (Product Ads, Shop Ads, Brand Ads, Livestream Ads, Video Ads) and their evolving features.Manage the product pipeline, localize, launch, and optimize new features and products for the Vietnam market.Stay ahead of industry trends and competitor offerings to inform product positioning and strategy.Handle and resolve product-related tickets and inquiries from both internal teams and sellers, ensuring timely responses and accurate solutions.Synthesize feedback from tickets to identify recurring issues, propose product enhancements, and improve user experience.Marketing Seller EngagementContinuously assess market needs, seller pain points, and industry dynamics to shape education programs, engagement strategies, and product positioning.Educate sellers on how to effectively use Shopee Ads through guides, tutorials, webinars, and workshops tailored to different experience levels.Create and maintain a comprehensive knowledge base with up-to-date product information, case studies, and best practices.Design and execute targeted marketing initiatives to promote Shopee Ads adoption and highlight success stories.Engage with the seller community via forums, events, and feedback channels to address concerns, share insights, and strengthen relationships.Monitor adoption and campaign performance to identify opportunities for improvement and refine both education and marketing strategies. 

Support day-to-day operations of Marketing programs, ensuring accurate setup and smooth executionAssist in coordinating program timelines, onboarding processes, and internal documentationWork with cross-functional teams (e.g., Finance, Product, Marketing) to support backend setup and basic approvalsHelp identify operational issues and suggest small-scale improvements to enhance efficiencyContribute to team tasks such as reporting, tracking, and updating workflows as programs evolve. 

Collaborate with Hiring Managers and HRBP: Work closely with various departments to understand their hiring needs and tailor hiring strategies.Source and Engage Passive Candidates: Use creative sourcing methods to identify, attract top talent through multiple channels and understand candidates.Manage Recruitment Pipeline: Oversee the end-to-end process, track resource needs, input data to prepare reports and ensure timely candidate placement.Achieve Monthly KPIs: Focus on meeting recruitment targets by sourcing and placing high-quality candidates in assigned SLAs.  

Ensure the compliance of local tax requirements. This includes review or prepare tax returns, monthly tax filing and reconciliation where appropriateAssess local entities’ operations are aligned with the Group tax policiesReconcile entities tax debts with tax authorities and maintain and control compliance process of promotion programs, inclusive of filing documents for tax purposeManage stakeholders info per statutory requests and other relevant stakeholders requestReconcile revenues per accounting books and invoice system for tax purposesStay up-to-date with changes in tax laws and regulations, and communicate implications to clients and internal teams.Review tax related exposure in relations to the company main activities including general terms, conditions and other sales and marketing schemesIdentify and implement tax digitization and automation processesWork and support for tax audits with close collaboration with finance teamsSupport for the direct tax, indirect tax and transfer pricing matters for group of companies in VietnamMaintain strong relationship with both internal external stakeholdersOther tasks assigned by Reporting Manager

● Analyze operational metrics such as On-time, Productivity, and Cost efficiency… and highlight the challenges in Mid-mile operations as well as propose solutions/initiatives with supporting data.● Implement projects with Stakeholders: create overall checklists, design operation flows, assist in handling issues, and provide monitoring dashboards/reports.● Collaborate with the Operation teams to plan capacity, design operation flow, and propose contingency plans during Big/Mega Campaigns, ensuring key metrics are committed.● Cooperate with the First Last Mile/Other project team on cross- functional projects.● Other tasks are assigned by the Company from time to time.