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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India.Minimum qualifications: Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience. 13 years of experience in technical support, professional services, software development, or product operations management. 3 years of experience managing a technical, customer-facing team. Preferred qualifications: Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages (e.g., Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript). Experience in troubleshooting and supporting applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems. Experience managing Enterprise customer relationships and advocating for issues or needs. Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization and analyze data using a structured query language. Excellent judgment, thinking, and creative problem-solving skills. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will work with leading enterprises and startups to realize the power of cloud computing with Google Cloud Platform. You will manage customer escalations by combining business acumen with technical assessment skills. You will develop team members into skilled troubleshooting experts who can diagnose a wide variety of cloud computing issues within minutes. You will build relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management that allow you to quickly solve issues and make you a trusted source of customer feedback. You lead operational excellence within your team with a focus on reliable execution. You may lead a functional area across the global team. You will be required to work in a shift pattern or non-standard work hours as required. This may include working in shifts/night/after hours and weekend work and public holidays.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead a team of engineers who deliver technical support across all Google Cloud Platform products. Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts. Partner with Product Management and Engineering to translate customer needs into a better overall product. Recognize trends in customer feedback and escalate issues within Google. Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication. Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success. Develop the goals, priorities and work alongside the team to accomplish them. Ensure customer service and ongoing technical skill development. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages. 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture. Preferred qualifications: Master's degree or PhD in Computer Science or related technical field. 5 years of experience with data structures and algorithms. 1 year of experience in a technical leadership role. Experience developing accessible technologies. About the jobGoogle Cloud's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google Cloud's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. You will anticipate our customer needs and be empowered to act like an owner, take action and innovate. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. As a Senior Software Engineer on the Defense and Consulting Engineering team, you will define critical solution strategies, high level/low level designs and deliver production quality solutions for Mandiant Threat Defense product area.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Collaborate with adjacent Google Cloud Security teams to influence solution strategies, align on shared goals and deliver joint solutions. Work across all layers of the stack (full stack development) Build scalable, resilient backend services and data stores for accelerated customer facing feature development. Influence feature roadmap by spotting an area of improvement, anticipating customer pain points. Scope and complete activities that go beyond coding such as monitoring, release improvements, and documentation. Deliver innovative, customer friendly experience that distinguishes Mandiant Threat Defense value. Lead and influence design discussions. Review code, providing high-quality and actionable feedback. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages. 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture. Preferred qualifications: 8 years of development technical leadership experience. Experience in cloud platforms, virtualization, and platform security. Experience in system programming/kernel development. Experience with Linux, OS/Operating Systems Internals, Virtual Machine Extension (VMX), Kernel Development, Drivers. About the jobGoogle Cloud's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google Cloud's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. You will anticipate our customer needs and be empowered to act like an owner, take action and innovate. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Participate in defining the vision, strategy, and roadmap as you drive projects through their entire life-cycle. Play a key role within engineering to design, develop, and deploy security products and initiatives that span across multiple domains and across cloud. Design, develop and maintain software components to support confidential computing use-cases for Google Cloud Security. Own the quality of the work by writing extensive unit and integration tests. Participate in code reviews, debugging, and troubleshooting to ensure high-quality software deliverables. Contribute towards building strong technical capabilities in the India team by mentoring/coaching other team members fostering a culture of continuous learning and growth within the team. Work closely with the cross-functional and cross-geo team to ensure seamless integration. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience with technical leadership in software development. Experience in leading through technical and organizational tests. Experience in collaborating within distributed engineering organizations. Experience with developing virtualization or operating system security. Preferred qualifications: Experience in platform security. Experience with Linux, operating systems internals, Virtual Machine Extensions (VMX), Kernel development, drivers. Experience with system programming or kernel development. About the jobGoogle Cloud's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google Cloud's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. You will anticipate our customer needs and be empowered to act like an owner, take action and innovate. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Define strategy and collaborate with the group around a shared goal. Design, develop and maintain software components to support confidential computing use-cases for Google Cloud Security. Own the quality of the work by writing extensive unit and integration tests. Contribute towards building technical capabilities in the India team by mentoring or coaching other team members, promoting a culture of learning and growth within the team. Participate in code reviews, debugging, and troubleshooting to ensure quality software deliverables. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Pune, Maharashtra, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India.Minimum qualifications: Bachelor's degree in Engineering, Computer Science or in a related software engineering field, or equivalent practical experience. 3 years of experience architecting and implementing APIs in Apigee, using a combination of technologies, languages, and standards such as REST, SOAP, GraphQL, OpenAPI, Python, Java, JavaScript, and Kubernetes. Experience with API gateway/management, Apigee X and Apigee Hybrid. Experience with Infrastructure as Code tools like Terraform, Crossplane, Pulumi, etc. Preferred qualifications: Experience in private, public (Cloud Platforms), and hybrid cloud design considerations and limitations in areas such as virtualization, containerization and container orchestration (like using Kubernetes), serverless, event-driven architecture, global infrastructure, distributed systems and datastores (like Cassandra), load balancing, networking, and security. Experience in implementing API Security and Threat Modeling using SAML Assertion, OAuth 2.0, etc. Understanding of terminologies and concepts related to AI, including LLMs, inference, and Agents. Knowledge of Multi/Hybrid Cloud exposure through Google Distributed Cloud (formerly known as Anthos), OpenShift, Rancher, or similar platforms. Knowledge of API Development and Lifecycle. About the jobThe Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. Application Programming Interface (API) Strategy is a core part of Digital Transformation that helps customers effectively manage their platforms. Apigee is Google's differentiated full API lifecycle management offering. Organizations and developers use Apigee to design, document, secure, deploy, scale, publish, analyze, and manage their APIs effectively. As a Strategic Cloud Engineer in the API Management domain, you will be the primary technical point of contact with the prospects and customers on their journey with Apigee. You will guide customers through product implementation and will serve as the customers primary source for expertise on all Apigee products and implementations to achieve customers project goals.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work closely with customers during post-sales engagements on their API programs. Produce required design specifications. Provide technical leadership, architectural guidance, and help customers go into production with quality technical solutions/implementations with on-premises and multi/hybrid cloud-based Apigee solutions. Work with Customer Operations teams to design, deploy, and configure required infrastructure components. Work with geographically distributed Apigee product/engineering and Customer Engineering teams to drive innovation and excellence in the field of API Management using Apigee. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 5 years of experience reading or debugging code (e.g., Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases. 5 years of experience in technical support, professional services, software development, or product operations management. Ability to communicate in English fluently to interact with regional customers and stakeholders. Preferred qualifications: Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks. Database experience with SQL/NoSQL database administration, Google app engine, open source software communities, cloud networking solutions, or distributed computing technology. Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.), system/network administrator level knowledge of Linux/Unix or operating systems. Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.). About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production. Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Pune, Maharashtra, India; Bengaluru, Karnataka, India; Mumbai, Maharashtra, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with quota-carrying cloud or software sales, or account management at a B2B software company. Experience prospecting, or building customer relationships. Preferred qualifications: Experience working with, and leading, cross-functional teams and partners in implementations and negotiations. Experience with commercial and legal negotiations, working with Procurement, Legal, and Business teams. Experience cultivating C-level relationships and influencing executives. Experience promoting Cloud Solutions, Infrastructure Software, Databases, Analytic Tools, or Applications Software across multiple industries, aligning solutions to drive business outcomes. Experience working with Customer Engineers and customers' technical leads to inventory software estate, define migration plans, and build migration business cases. Experience acquiring new logos and securing foundational workload(s) to accelerate consumption business growth along with passion for building Greenfield territories. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Field Sales Representative (FSR) focused on new customer acquisition for enterprise accounts, your responsibility is to grow Google Cloud’s market share by acquiring new logos and securing the foundational workload(s) to accelerate their consumption business growth. You will lead the engagement with a group of cross-industry enterprise customers and assist them in solving their business challenges with our solutions. Your success will rely upon the ability to identify specific business problems working with stakeholders across your accounts, and partnering with your extended team to develop technical solutions to solve them. You will be responsible for building relationships across various levels within the customer, from developers to C-suite executives. Additionally, you will lead a cross-functional team and leverage the resources, including Customer Engineering, Business Development, cross-functional sellers, and Partners to maximize outcomes.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead prospecting and acquisition of net new logos, creating and building customer relationships, and establish yourself as a trusted advisor on their technology and business decisions. Become an expert on the customers' business, including their SaaS product portfolio, technology strategy, growth plans, business drivers, financial structure, customer base, vertical market offering and engaged landscape. Lead account strategy to develop business growth opportunities, working cross-functionally with multiple teams and Google Partners, to improve business impact within enterprise customers. Manage business cycles, presenting to C-level executives and discussing terms. Drive business development, own operational excellence, forecast, and achieve goals by leading customers through the entire business cycle. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India.Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 5 years of experience reading or debugging code with one of the following: Java, C, C++, .NET, Python, Shell, Perl, or JavaScript. Ability to communicate in English fluently to support client relationship management in this region. Preferred qualifications: Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience with any of these cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology. Experience implementing, administering, and troubleshooting network infrastructure devices. Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.). System/network administrator level knowledge of Linux/Unix systems. Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.). About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed. Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details. Improve the supportability of Google Cloud networking technologies by working with product engineering teams. Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Pune, Maharashtra, India; Bengaluru, Karnataka, India.Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 9 years of experience with debugging codes in Java, C, C++, .NET, Python, Shell, Perl, or JavaScript. 4 years of experience in networking technologies (e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Routing, Virtual Private Network (VPN), Virtual Local Area Network (VLAN), Peering, Load-Balancing, Firewall, Dynamic Host Configuration Protocol (DHCP), Internet Control Message Protocol (ICMP), Network Address Translation (NAT), Content Delivery Network (CDN), Domain Name System (DNS)). Preferred qualifications: Certifications in Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), Certified Kubernetes Administrator (CKA), Red Hat Certified Engineer (RHCE). Experience in using techniques like packet-capture/packet-analysis, load testing, and traffic-path analysis to troubleshoot network-latency, packet-loss and performance issues. Experience in implementing, administering, and troubleshooting network infrastructure devices. Experience with open source software communities, cloud networking solutions, distributed-computing technology or hybrid/multi-cloud connectivity. Knowledge of virtual/container networking, web technologies, HTTP/HTTPS, network administrator level Linux/Unix or other Operating System (OS). Ability to work in shifts. About the jobThe Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. In this role, you will be a part of a Global team that provides support to help customers switch to Google Cloud. You will troubleshoot technical issues for customers with debugging, networking, system administration, documentation updating, and coding/scripting. You will make the products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for the customer issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Manage the customers issues through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, planning the root cause for customer reported issues, and building tools for diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment issues and improve Google Cloud. Understand customer issues and advocate for their needs with cross-functional teams including Product and Engineering teams to find ways to improve the product, and drive production. Work as part of a team of engineers or consultants that ensure customer support globally. Work non-standard hours/shifts as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.