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About inline inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace. The Role At Inline, the Manager of Enterprise Customer Success Team plays a critical role in driving strategic account and enterprise customer success management. This position ensures that the team establishes long-term, deep partnerships with large enterprise clients to enhance customer satisfaction, improve retention rates, and drive sustainable business growth. Beyond leading the strategic direction for enterprise customer success and aligning it with business objectives, this role also integrates customers’ long-term development with Inline’s business expansion to create mutually beneficial outcomes. To succeed at Inline, you must possess exceptional strategic planning skills, sales adaptability, industry knowledge, market trend awareness, and strong communication and decision-making abilities with both internal and external stakeholders. You should be able to demonstrate strong leadership in a fast-paced, evolving environment. This role requires close collaboration with multiple departments, including Sales, Account Operations, Product, Engineering, Marketing, Revenue, and Finance, ensuring that enterprise customer needs are effectively communicated internally. Additionally, the role is responsible for managing expectations and requirements between customers and internal teams, coordinating resources, and delivering the best possible solutions.