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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Minimum qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 10 years of experience in technical program management. 7 years of experience in leadership role(s) with or without direct reports. Preferred qualifications: 10 years of experience managing cross-functional/team projects. 5 years of experience in ML and AI. Experience leading the development of global technical capabilities in a changing environment, operating as an executive manager. About the jobGoogle's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.Using your extensive technical and leadership expertise, you manage various Engineering-specific programs and teams. The Geo team is focused on building the most accurate, comprehensive, and useful maps for our users, through products like Maps, Earth, Street View, Google Maps Platform, and more. Every month, more than a billion people rely on Maps services to explore the world and navigate their daily lives.The Geo team also enables developers to use the power of Google Maps platforms to enhance their apps and websites. As they plot a course for the future of mapping, they are solving complex computer science problems, designing beautiful and intuitive product experiences, and improving our understanding of the real world.Responsibilities Devise, direct, and deliver a portfolio of strategic programs by partnering across global teams to deliver scalable technical capabilities that enable Geo’s priorities with specific focus on the User-Generated Content (UGC) ecosystem. Manage and coach a team of technical program managers to deliver on strategic project goals for UGC and scaled capabilities to sustain and improve the UGC moderation ecosystem. Develop transformational opportunities for human and machine intelligence across technical development and maintenance projects that have an impact on productivity and product goals. Design and deliver experiments and proofs of concept to vet product ideas and develop and test experimental solutions from an automation point of view. Use technical knowledge and data driven insights to anticipate and solve projects/problems. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in go-to-market strategy, sales operations, strategy and operations, management consulting, finance, or program management. Experience managing business activities, such as annual business planning, headcount management, running business reviews, or goal setting. Preferred qualifications: MBA or other relevant advanced degree. Experience tailoring and delivering reporting and presentations, asking questions, and leading conversations that drive results. Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, delivery of priority initiatives, process improvements, and change management. Experience of working with software engineers or technical consultants. Experience in technical program management, delivering cross-functional programs. Experience in executive stakeholder management with the ability to translate technical data into narratives. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Our team’s mission is to ensure key AI and automation initiatives for gTech Ads activate their full business impact. As a member of the team within the Global Server Operations (gSO) Tools, Automation, and Infrastructure (TAI) team, you will be responsible for providing technical insights that influence how we sequence, build, and deploy tools for the gTech Ads ecosystem. You will serve as a bridge between engineering execution and business strategy. You will be discussing technical trade-offs with software engineers, and explaining automation return-on-investment and narratives to executives.Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Responsibilities Lead multi-quarter technical programs from conception to business impact, ensuring all efforts converge on achieving gTech Ads’ AI and Automation priorities. Partner with engineering to perform technical due diligence, evaluate scope, and establish milestones. Use the technical knowledge to challenge engineering on sequencing. Act as the primary storyteller for the initiatives, translating progress tracking into decision-making insights for leadership. Verify that tooling solutions meet business needs and activate promised results. Own and manage a portfolio of programs, creating processes to track progress, manage dependencies, and facilitate leadership reviews while triaging feature requests and bugs. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.Entry level, acts as second line technical support based on general knowledge of the systems.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures.Training / adviceExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).CoachingDelivers basic technical knowledge and skills transfers to first line field engineers.**Introduction to the job**Technical support engineer is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.**Role and responsibilities**Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.Entry level, acts as second line technical support based on general knowledge of the systems.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures..Training / adviceExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed..Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).CoachingDelivers basic technical knowledge and skills transfers to first line field engineers.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting with a higher degree of independency and under limited supervision within primary competency.Has more specialized knowledge of one competency or broader knowledge of multiple competencies. Has knowledge of and experience with the different components of the machine. Focuses on acquiring more knowledge.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with thorough experience, or comparable thinking and working level. Experience in semiconductor industry required.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has specialized knowledge of competency/subsystem, product functionality.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary under limited supervision.Issues require basic understanding of primary competency relation to elements of the Service Level Agreement (SLA) including availability/uptime, MTBI, throughput/productivity, and yield.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document, package and deliver all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs including supporting non-routine service actions. Able to resolve unexpected disturbances and provide countermeasures for primary competency with high degree of independence.ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure and to realize optimal results.Training / adviceDefine and explain appropriate actions to first line engineers to correct malfunctions, train customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.Process OptimizationProvide input for improvement proposals.Knowledge build-up and transferMaintain and broaden own knowledge (incl NPI), shares best known methods within the work group (site/cluster).CoachingDelivers advanced technical knowledge and skills transfers on primary competency to first-line field engineers, peers and junior TSE colleagues.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google’s sponsorship of a visa.Minimum qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 8 years of experience in program or project management. Experience with construction and commissioning of mission critical facilities, e.g. data centers, oil plants, or hospitals. Ability to communicate in Thai and English fluently to support vendor and contractor management in this region. Preferred qualifications: Certification in Construction manager, Project Management Professional (PMP), registered architect, etc. Bachelor's degree in Architecture, Electrical Engineering, Mechanical Engineering, Civil Engineering, Industrial Engineering, or Construction Management, or in a related technical field. 15 years of experience in project delivery. Experience in construction planning and design. Experience in managing multi-group/disciplinary construction projects with civil, architectural, electrical, mechanical, controls, security monitoring, fire safety, networking/fiber, server equipment, systems, and infrastructure. Experience with project controls including cost, schedule, process, and the ability to manage complex large-scale, green field and brown field construction from initiation to closeout, and navigate ambiguity. About the jobGoogle's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs. In this role, you will drive the successful delivery of Google's data centers, combining strong technical knowledge with program management mastery and handle significant and complex programs. You will lead multi-phased new builds, or manage a portfolio of projects and have a substantial impact on delivering Google's critical infrastructure capacity.The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.Responsibilities Develop a deep understanding of data center design, engineering, and construction processes. This includes familiarizing with mechanical, electrical, plumbing (MEP) systems, building management systems, and network infrastructure, as well as construction methodologies. Manage the full project lifecycle, including planning, scheduling, budgeting, risk management, and execution. Ensure projects are delivered safely, on time, within budget, and to Google's high standards. Work extensively with various teams within the Data Center Delivery and Engineering (DCDE) organization, identify and resolve complex technical and logistical issues that arise during construction, and ensure minimal impact on project delivery. Contribute to the development and refinement of best practices, standards, and tools to improve the efficiency and predictability of data center construction. Align with the goals of teams like FIA to create standardized and repeatable processes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Introduction to the jobThe Customer Support Organization is responsible for the maintenance of the ASML systems at customers site.Technical Support Organization is responsible for providing higher level technical analysis and solution to customer. Provide support to internal and external customers by solving escalated problems and providing information to ensure the optimum machine performance criteria are met in the customer field.This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Role and responsibilitiesAs a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.Support the Fab and Planning team in complex service action sequence creation and review.Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.Perform data analysis and proactive monitoring to prevent unscheduled downs.Develop and implement best-known-methods to drive optimized shift-to-shift performance.Improve service mix and structural issue documentation including initiation, review, and improvement rollout.Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.Provide timely feedback to customer questions in a clear, professional manner.Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.Education and experienceBachelor's degree or equivalent experience.1-2+ years, technical knowledge of EUV and/or DUV scanner preferred.Familiarity with metrology and ILP concept, system qualification recovery, and OVL/focus analysis is preferred.SkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, you’ll need the following skills:Can observe and respond to people and situations and interact with others encountered in the course of work. Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents.Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. Result driven-demonstrate ownership and accountability.Identifies bottlenecks and drives improvements.Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication.Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. Work according to a strict set of procedures within the provided timelines.Other informationWorking model is shift model, including nights, weekends and holidays. And flexibility support shift to satisfy operation needs.May require travel dependent on business needs.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role:The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.Your Contribution:- Troubleshooting video conference system issues via phone, email, and chat.- Resolving escalated support tickets from the Tier 1 support team.- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.- Providing ad-hoc feedback about trends, new issues, and the voice of the customer.- Assisting with related projects during periods of low technical support volume.- Suggesting process improvements when opportunities are identified.Your Qualifications and Skills:- Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.- Fluent in English, with strong written and verbal communication skills.- Strong and verifiable knowledge of customer care processes and techniques.- Experience with Salesforce/Oracle/Zendesk support ticketing systems.- Experience with one or more VC software services: Zoom, Skype, Google Hangouts.- Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.Compensation:This position offers an annual base salary typically between $70,000 and $ 85000.  Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.   Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.  #LI-SN1Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.