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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Job SummaryThe T3 Support Engineer is responsible for resolving high-complexity enterprise support issues and escalations--finding solutions to difficult technical problems. The role will focus mainly on Logitech’s enterprise video conferencing and AV solutions, but may occasionally be asked to resolve issues with other enterprise hardware along with networking and software issues.The Tech Support Lead will also be responsible for working with department leadership and other technical resources to address technical issues that can’t be handled via troubleshooting alone. During times of unusually high support volume the T3 Support Engineer may be asked to assist in maintaining department service levels by working on non-escalated customer requests.The ideal candidate for the role will have extensive knowledge of enterprise A/V products and the AV/IT ecosystem they’re used in, as well as a track record of high performance in technical support.Primary Job ResponsibilitiesResolve escalated, technically-complex support issues as first point of contact, or after escalation from technical support teamMentoring lower tier agents offering guidance, advice and in depth explanation of policies and troubleshooting strategiesWork with department leadership, Technician Leads  and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide feedback and documentation about trends and new issuesOccasionally, as necessary, answer non-escalated support tickets to ensure department service levels are metProvide regular input to help create internal and external technical support contentKnowledge and QualificationsExpert knowledge of video conferencing and AV productsAdvanced knowledge of Microsoft Teams deployment and useAdvanced knowledge of video conferencing applications such as Zoom and Google MeetsAdvanced knowledge of PC and/or other non-AV system troubleshootingAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones)Polished written and verbal communication skillsDemonstrated ability to quickly learn and troubleshoot new technologiesDemonstrated ability to handle extremely complex technical issues, including working with engineers when necessaryExperienceMinimum 8 years of experience in a technical support capacity, with at least 5 years video-conference (VC) troubleshooting experienceMinimum 2 years of providing remote technical support6 months providing high-touch support to VIP accountsTechnical certifications beneficial, but not requiredEducation4-year degree or equivalent experienceAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!  This position offers an annual salary typically between $ 107,200 - 163,500, depending on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills  We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible .#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Introduction to the jobDo you want to service the most cutting edge lithography machines currently on the market?Do you enjoy deep diving into complex technical issues?Are you not afraid of learning a lot in a short period of time?At ASML we make the world’s leading lithography machines. Software is one of the key drivers to make sure we can provide the performanceour customers expect.We are looking for engineers with a background in software engineering or Unix/Linux system administration that are up for the challenge ofmaking sure our software is running smoothly on our productsRole and responsibilitiesAs a customer support engineer in the Taiwan Technology SW engineering group, you will responsible for ensuring that ASML software willbe running smoothly on all of our products; increase availability and uptime of our products and diagnose/analyze complex issues.- Prepare, perform, assist software actions on our products, e.g. installing/upgrading software.- Review and understand complex software documentation.- Troubleshooting of complex software issues on our products.- Determine structural solutions to software issues from a service organization perspective.- Participate in continuous improvement cycles with our development and engineering department.- Regular customer communication to share software information, e.g. planning of solutions, status of issue investigation.Education and experienceComputer Sciences MSc. or equivalent.3-5 years of experience in the semiconductor industry is preferred.SkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way todo that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportivecolleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackletasks and solve problems.To thrive in this job, you’ll need the following skills:- Easily connect to and learn from your environment.- Concise, transparent and open in communication to all stakeholders.- Able to apply a structured and logical approach to troubleshooting and problem solving.Diversity InclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of thecompany to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteranstatus, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of ourcompany.Other informationThe Taiwan Technology SW engineering group is part of the EUV End to End Engineering group. The team provides software support forEUV and other ASML products in Taiwan. Our internal customers are plenty; the planning teams that schedule and align activities with ourcustomer, the EUV End to End engineering group which provides and arranges early access and beta test opportunities to our customers, theseveral software integration departments world wide and a team of dedicated engineers in Taiwan, San Diego, Wilton and the NetherlandsThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

【Splashtopについて】 弊社はアメリカ・シリコンバレーのベンチャー企業によって開発され、世界中で急速にユーザーを獲得したリモートデスクトップアプリ「Splashtop」を提供するSaaS企業です。 当社の製品は複数のプラットフォーム（Windows、macOS、iOS、Android）に対応しており、ITおよび教育コミュニティで高く評価されています。 詳細はwww.splashtop.comおよびwww.mirroring360.comをご覧ください。App Store / Google PlayでSplashtopを検索することもできます。 全世界で3,000万人以上のユーザーがおり、日本でも5,000社以上が導入し、問い合わせも増えてまいりましたため、ユーザーの相談窓口となり、日本チームと台北にある開発チームとの間をつなぐテクニカルサポート担当を募集しています。【About Splashtop】Splashtop is a SaaS company offering industry-leading remote access/support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play).We have over 30 million users worldwide, and in Japan alone, more than 5,000 companies have adopted our product. Due to the increasing number of inquiries, we are looking for a technical support representative who will serve as the user's point of contact and bridge the gap between our Japan team and the development team in Taipei.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:As a Digital Support Tools Specialist Logitech for Business (L4B) you will be pivotal in elevating the effectiveness and efficiency of our Logitech for Business (L4B) Technical Support organization. You will directly impact the daily workflows of our support agents and enhance the customer experience by designing, implementing, and optimizing key digital tools.Key responsibilities include understanding the needs of the users of the tools, performing (non-engineering) configuration and setup, and making optimizations based on monitoring the performance of the tools. Additionally, you will create technical documentation and maintain a close working knowledge of Logitech customers’ B2B technical support needs. Examples of the technical support tools include Zendesk AI features, Asana, AI chatbots, and more.A successful candidate in this role will significantly improve the quality and effectiveness of the systems and tools our support agents and customers rely on.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:Translate business needs into technical configurations: Act as a bridge between support operations and technical capabilities, gathering requirements and translating them into actionable configurations within our digital toolsMaintain a strong working knowledge of technically complex customer issues and challenges facing the technical support teamWrite and edit complex technical setup and troubleshooting documentation and proceduresMaintain the support tools by monitoring and updating them to adapt to a rapidly changing tech support environmentWork with IT and Support and Services leadership to identify and prioritize fixes, enhancementsAssist with additional projects related to our self service content and its ability to improve customers’ experienceYour Qualifications and Skills:For consideration, you must bring the following minimum skills and experiences (or their equivalent) to our team:Significant experience working within a technical support team Proven experience in a role responsible for implementing new digital tools and platforms in a tech support contextExploratory experience working with artificial intelligence tools in a workplace environmentExperience documenting technically complex concepts for a large audience (e.g. technical writing for support documentation, manuals, SOPs, etc)Experience working with Zendesk or a similar CRM, with a strong preference for knowledge of platform configurationStrong preference given to those with professional experience with either video conferencing products or B2B technical support#LI-CT1#LI-RemoteThis position offers an annual salary of typically between $ 75K and $ 100K CAD dependent on location and experience.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities?  We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems.  The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.  At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share our passion in Equality and Environment. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:Resolve technically complex support issues reported by the customers and/or other team members. Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.Own the technical relationship with customers and manage their expectations.Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide ad hoc feedback about trends and new issuesOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.Deliver consistent customer experience that meets or exceeds our commitments.Be compassionate, respectful and honest Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Must have expert knowledge of video conferencing and AV productsExpert/Advance knowledge of windows and Mac OS  Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google MeetAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones) desirableFamiliarity with IOS devices desirableExcellent communications both verbal, oral and interpersonal skills.Excellent customer service skills. Demonstrated ability to quickly learn and troubleshoot new technologies Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.  Professional level English,  Spanish/ Portuguese skills are a plus, spoken and written.   In addition, preferable skills and behaviors include:Proven experience in a technical support capacity, with strong videoconference (VC) troubleshooting experienceExperience providing remote technical supportExperience providing high-touch support to Enterprise accountsTechnical certifications beneficial, but not requiredEducation:Bachelor’s degree in Computer or Electronic and CommunicationEngineering or equivalent degree/relevant experience preferred.#LI-CT1#LI-RemoteThis position offers an annual salary of typically between $ 63K and $ 130K dependent on location and experience.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Important: Proficiency in both Italian and English (spoken and written) is mandatory for this role. Candidates who do not meet this requirement will not be considered.Location: Cork, IrelandOffice presence: Hybrid, 3 day/week in the officeThe Role:Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities?  We are searching for a fluent Italian speaker Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems.  The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.  At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. May be called on to setup and maintain a Lab in the local area.You will also enjoy opportunities to advance your Career in a diverse environment.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:Resolve technically complex support issues reported by the customers and/or other team members. Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.Own the technical relationship with customers and manage their expectations.Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide ad hoc feedback about trends and new issuesOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.Deliver consistent customer experience that meets or exceeds our commitments.Be compassionate, respectful and honest Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Expert knowledge of video conferencing and AV productsExpert/Advance knowledge of windows and Mac OS  Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google MeetAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones) desirableFamiliarity with IOS devices desirableExcellent communications both verbal, oral and interpersonal skills.Excellent customer service skills. Demonstrated ability to quickly learn and troubleshoot new technologies Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.  Professional level English and Italian skills, spoken and written.  Second European language is desirable.In addition, preferable skills and behaviors include:Minimum 3 years of experience in a technical support capacity, with at least 2 years videoconference (VC) troubleshooting experienceMinimum 2 years of providing remote technical support1yr providing high-touch support to Enterprise accountsTechnical certifications beneficial, but not requiredBachelor’s degree in Computer or Electronic and Communication/ Engineering or equivalent degree/experience preferred.#LI-RD1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Minimum qualifications: BA/BS degree or equivalent practical experience. 2 years of experience as a Support or Operations Engineer. Experience as a Subject Matter Expert in the Windows, Linux OS Platforms, IT and Networking Hardware and Software concepts. Preferred qualifications: Experience in IT Operations, Windows, gLinux, Project Management and Technical Support Operations. Experience in Plx Scripts, Technical Writing and Network Diagnostics. Experience in Plx Scripts, Technical Writing and Network Diagnostics. About the jobTechnical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.Responsibilities Central technical support owner for the Internet of Things (IoT) support ecosystem, acting as the primary liaison between our support organization and engineering product teams. Be responsible for navigating all new product introductions, from hardware to software and overseeing crucial ongoing and upcoming initiatives like the OS upgrades of Windows workstations. Support vulnerability updates and patches for the gLinux jump-boxes that allow remote access to the Windows workstations and influence the road map of key IoT fleet management tools to ensure support ability of the IoT fleet. Support strategy leading efforts in proactive fleet management and data analysis. Maintaining the hardware optimally before they impact users, thereby improving our incident and problem management capabilities and significantly reducing downtime. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

This vacancy is open for talent pool collection. We will contact you if we have proper vacancies that fit with your profile.IntroductionHow does it feel to work on the most advanced photolithography system in the biggest semi-con company in the world, and you’re the one who knows about it the most?Start as a First Line Support engineer to start your journey of deep diving into the technology of the product and panorama of the company behind the veil.Job Mission• Delivers technical support for the production and installation process• Prevents technical disturbances from repeating.• Participates in projects (NPI, structural improvement, etc)Job DescriptionIndependent Work and Responsibility: Work independently according to standard work procedures and packages, and be willing to take responsibility for actions without standard procedures.Technical Issue Resolution: Adeptly solve technical issues according to specifications and quality standards, ensuring no delivery delays. Quickly resolve technical disturbances in the factory or escalate them to Production engineers and Development Engineers.Process Optimization/Continuous Improvement: Identify and contribute to optimizing processes within your competence and take initiatives to execute and advise across departments on potential solutions and improvements.Innovative Problem Solving: Use developed skills and technical concepts to find optimal solutions for specific problems in an innovative and creative way.Technical Knowledge: Have in-depth technical knowledge of your competence area, understanding the effects of deviations within modules on their performance.Training and Coaching: Develop training programs to train and coach colleagues in their expertise. You explain and present technical matters within your competence group and to key interfaces, convincing and getting buy-in on technical matters based on rational arguments.Operational Coordination: Coordinate and bridge between production line and production engineering.EducationEngineering bachelor or above relatedExperience3-7 years semi-con or OEM experiencePersonal skillsLanguage ability• Good at English speaking and writingPersonality• Proactive, eager to learn and share.• Possess Lean/Kaizen mindset.• Willing and flexible to take ownership.• Attentive to detail and logical reasoning.• Open-minded, high potential to fulfill department growth.Context of the positionThe FLS team acts as the factory's firefighters, responsible for swiftly resolving emergent technical issues with our machines. We also serve as technical consultants, providing knowledge transfer and accurate technical judgment to the production line.You will encounter challenges such as time pressure, knowledge gaps, and unfamiliar issues. But don't worry! If you're willing to learn, you'll gain a significant sense of accomplishment.Other informationFLS is a very technical team that requires a lot of independent learning. However, besides the technical training material we can provide, the company also provides a plenty of management and project related training for everyone to take.Shift work1. 43 shifts2. 50% in night shift.(16:00~03:00), 50% in day shift (6:00~17:00)Weekend: On call or OT in office bi-weekly base on production request.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

IntroductionHow does it feel to work on the most advanced photolithography system in the biggest semi-con company in the world, and you’re the one who knows about it the most?Start as a First Line Support engineer to start your journey of deep diving into the technology of the product and panorama of the company behind the veil.Job Mission• Delivers technical support for the production and installation process• Prevents technical disturbances from repeating.• Participates in projects (NPI, structural improvement, etc)Job DescriptionIndependent Work and Responsibility: Work independently according to standard work procedures and packages, and be willing to take responsibility for actions without standard procedures.Technical Issue Resolution: Adeptly solve technical issues according to specifications and quality standards, ensuring no delivery delays. Quickly resolve technical disturbances in the factory or escalate them to Production engineers and Development Engineers.Process Optimization/Continuous Improvement: Identify and contribute to optimizing processes within your competence and take initiatives to execute and advise across departments on potential solutions and improvements.Innovative Problem Solving: Use developed skills and technical concepts to find optimal solutions for specific problems in an innovative and creative way.Technical Knowledge: Have in-depth technical knowledge of your competence area, understanding the effects of deviations within modules on their performance.Training and Coaching: Develop training programs to train and coach colleagues in their expertise. You explain and present technical matters within your competence group and to key interfaces, convincing and getting buy-in on technical matters based on rational arguments.Operational Coordination: Coordinate and bridge between production line and production engineering.EducationEngineering bachelor or above relatedExperience3-7 years semi-con or OEM experiencePersonal skillsLanguage ability• Good at English speaking and writingPersonality• Proactive, eager to learn and share.• Possess Lean/Kaizen mindset.• Willing and flexible to take ownership.• Attentive to detail and logical reasoning.• Open-minded, high potential to fulfill department growth.Context of the positionThe FLS team acts as the factory's firefighters, responsible for swiftly resolving emergent technical issues with our machines. We also serve as technical consultants, providing knowledge transfer and accurate technical judgment to the production line.You will encounter challenges such as time pressure, knowledge gaps, and unfamiliar issues. But don't worry! If you're willing to learn, you'll gain a significant sense of accomplishment.Other informationFLS is a very technical team that requires a lot of independent learning. However, besides the technical training material we can provide, the company also provides a plenty of management and project related training for everyone to take.Shift work1. 43 shifts2. 50% in night shift.(16:00~03:00), 50% in day shift (6:00~17:00)Weekend: On call or OT in office bi-weekly base on production request.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Mapping and Administrative Support Specialist is primarily responsible for using design software to create customized, highly-detailed office maps and floor plans, per the requirements of Logitech’s enterprise customers. They will also work closely with the Enterprise Support Services teams to process the map creation requests, and fix or update maps as needed by our customers. The role will also assist with a variety of projects and administrative tasks related to the Support Services team.   Successful candidates will have experience with Adobe Illustrator or similar software, as well as project management software such as JIRA, Asana, or similar products. They will also have experience in the customer support or services field, and familiarity with common needs and practices and common software tools of larger enterprise companies. This role is not customer-facing, but will work closely with internal team members who do work with our customers, helping to enable an excellent customer experience from behind the scenes.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:Use Adobe Illustrator and similar tools to create floor plansUse project management software to organize requests such as Asana and JiraBe part of a team working to meet important business customer needsContribute to related projects and tasks within the department as neededKey Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Proficient in Adobe IllustratorProficient in Microsoft or Google workplace tools, particularly spreadsheets and data entryExperience with project management tools such as JIRA, Asana, or similarStrong knowledge of Windows Strong written and verbal communication skills in formal / business settingsA perfectionist when it comes to creating projects and artworkExperience in a technical support role strongly preferred, but not requiredKnowledge of Logitechs products and software is helpful but not requiredEducation4-year degree or equivalent experience Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-510-713-4866 for assistance.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.