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Data management; recording, maintain and updating all HR related documents and databaseConduct end to end recruitment from personnel request up until new employee onboardingMaintain employee contract and in charge of employee's contract agreementPersonnel administrationProvides employee counseling and sharing sessionAssist and maintain data required for payrollMaintain employees attendance record (employees on leave, sick, etc)Ensures compliance along with the company regulation and proceduresManaging BPJS from employee registration until monthly contributionsIn charge on company's internal memo and announcementIn charge on employees working environment and needsSupporting the development and implementation of HR initiatives and systemsDevelop training and development program

What You Will Do: Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.Be a true ambassador by empowering our customers to build their online success!Dive deep into the world of IT by polishing your technical expertise daily.Deliver impactful work on a global scale.What We Offer: Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.A 2-3 weeks paid training course in technology, product, and communication knowledge.Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).Medical/health insurance.Remote work opportunity - this position is fully remote.Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.Other benefits include a birthday present, a special gift for the best team member, and much more.

System Administration: Administer and maintain both 3rd party software (Membership Management, Omnichannel CRM and Customer Service, E-Mail Marketing software, Payment Gateway, Accounting, etc) and In-House Software (e.g. Member Portal, Repair & Maintenance Ticketing System, Asset Management, etc) Ensure data backup and recovery processes are in place and functioning correctly. Project & Budget Management: Lead IT projects, including the design and deployment of new IT systems and services. Plan and manage yearly, quarterly and monthly effectively and efficiently Coordinate with external vendors and service providers. IT Infrastructure Management: Oversee the installation, configuration, and maintenance of hardware and software systems. Ensure the security and integrity of the gym’s IT infrastructure. Manage network servers and technology tools. Technical Support: Provide technical support to staff and members, resolving IT-related issues promptly. Develop and implement IT policies and best practice guides for the organization. Cybersecurity Management: Implement and monitor security measures to protect against cyber threats. Conduct regular security audits and risk assessments. Training and Development of IT knowledge: Train staff on new technologies and software applications, including making / revising SOPs, Guidelines, One-Pager guides, FAQs and conducting socialization of knowledge to the whole organization Stay updated with the latest industry trends and technologies to ensure the gym remains at the forefront of IT advancements. Lead, build and grow a team of IT team Prepare regular reports and progress/performance tracker for Management Contribute to building a positive working culture of integrity, professionalism, collaboration and growth mindset Partner with C-Levels and other Heads of Department for strategic corporate initiatives