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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, a related technical field, or equivalent practical experience. 8 years of experience managing or leading a security program and teams to implement technical recommendations. Technical experience in various IT or Cyber Security technologies and systems. Preferred qualifications: Experience documenting project requirements to define scope, schedule, and technical deliverables. Experience with enterprise security controls across on-premises and cloud infrastructures, including enterprise networking and network segmentation strategies. Experience with Privileged Access Management (PAM) best practices, Unix endpoint hardening, and security control enforcement. Experience in multiple industries, verticals, and service providers serving multiple customer industries. Ability to interface with internal and external customers while documenting and explaining technical details in a concise, understandable manner. About the jobIn this role, you will be a trusted partner for organizations facing a wide range of issues, from proactively enhancing their security posture to navigating the aftermath of a significant cyber incident. You will be comfortable leading projects, collaborating with teams, and communicating effectively with clients at all levels, from technical staff to executive leadership and legal counsel. You will quickly assess client needs, engage the right resources, and drive effective remediation activities; and will be essential in helping clients become more secure and resilient.Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.Responsibilities Influence C-suite stakeholders through the delivery of proactive and transformational initiatives, leveraging deep technical insights to guide executive level decision making and evolve the client’s overall security posture.  Advise and guide clients through testing cybersecurity incidents and recovery, providing expert advice and support across a range of technologies, enabling them to confidently navigate situations. Lead incident response and remediation engagements, effectively managing projects, co-ordinating resources, and meticulously tracking progress to ensure successful client outcomes, while orchestrating and managing critical security operations, such as enterprise-wide password resets, ensuring minimal disruption and maximum effectiveness. Manage resources, including co-ordinating with subcontractors, to provide clients with seamless and effective technical support throughout the remediation process. Travel up to 30% and support the weekend on call roster once every 6-8 weeks as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment. Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols. Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting. Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required. Preferred qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols. Experience in Linux Professional Institute Certificate or equivalent working with Linux (Red Hat, Slackware, Fedora, SUSE, Ubuntu, Debian, Gentoo) or Unix (Solaris, AIX, HP-UX, BSD) or another similar operating system. Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc). Experience working within a data center or network operation center environment. Experience in project leadership and management. About the jobGoogle isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the computer technology. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.Responsibilities Deploy and operate new data center infrastructure across projects or functions. Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues. Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards. Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting. Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Experience creating content for technical audiences, and with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience in developing developer tools (e.g., automation, testing, debugging). Experience working with any public cloud service and infrastructure. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.). Knowledge of Linux or Unix systems at a system/network administrator level. About the job The High Touch Support team focuses on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, build tools, and diagnosis. Serve as a consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions or design patterns. Experience creating content for technical audiences and experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for critical customer issues. Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP\IP, etc.). Knowledge of Linux or Unix systems at a system/network administrator level. About the jobThe Google Cloud Platform (GCP) team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, businesses, educational institutions and government agencies, see the benefits of our technology come to life. In this role, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. You will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. You will provide a high-touch, dedicated service to our most critical customers with environments, aiming to anticipate their needs, optimize product performance, and enable customer success across complex environments.The High Touch Support team’s focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, enable customers' continuous growth and long term success on GCP. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and SME for internal stakeholders in engineering, business, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical issues, and travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.