Soundbox is one of MoMo’s most strategic initiatives to digitize Vietnam’s SME market, bringing real-time payment confirmation to millions of small businesses nationwide. As a Senior Product Executive for Soundbox, you will contribute directly to shaping how SMEs operate daily — from payment acceptance, device usage, onboarding, to building a more digital and efficient merchant ecosystem.In this role, you will work across both software and hardware scopes, collaborating closely with Product Managers, Engineering, Hardware Partners, Operations, Sales, and E-commerce teams. You will support the end-to-end product lifecycle, from research, requirement definition, execution, to monitoring performance and driving optimizations.Mô tả công việc1. Support Product Development – Hardware + SoftwareContribute to product vision and roadmap for Soundbox hardware and its supporting software ecosystem.Work with hardware partners on device specs, testing, firmware improvement and quality assurance.Build and refine flows for Soundbox ordering, activation, onboarding, and device management.Convert business needs and user insights into clear product requirements and user stories.2. Build Optimize Online Ordering for SoundboxSupport the development of MoMo’s online channels for Soundbox purchasing.Define and refine user flows, pricing logic, UX details, and conversion funnels.Collaborate with Growth, Marketing teams to enhance adoption, reduce friction, and improve conversion.3. Operations, Logistics After-sales ExcellenceWork with Operations, CS, and Logistics teams to refine processes for fulfillment, activation, replacement, and warranty.Identify operational bottlenecks and propose product/feature enhancements to improve merchant experience.4. Insights, Research Performance TrackingConduct merchant interviews, usability tests, and data deep-dives to uncover insights.Benchmark competitors, study market trends, and analyze device performance.Monitor key funnels and dashboards to identify issues/opportunities.Propose actionable plans to improve adoption, retention, and product usage.Yêu cầu công việcBachelor’s degree or higher in Business, Economics or any related field (required).2–4 years of experience in product-related roles such as Product Owner, Business Analyst, Producer, or similar.Strong product development mindset: able to uncover user insights, identify and frame core problems, apply JTBD thinking, and translate findings into actionable requirements.Solid analytical skills; comfortable working with data, dashboards, funnels, and experimental results.Good planning, documentation, and cross-functional communication skills.Experience with hardware (POS, IoT devices, terminals) is a plus.Technical understanding or ability to work with engineers effectively is preferred.