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Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience in product management or related technical role. Preferred qualifications: Familiarity with customer/user support (e.g., driving down escalation volume, cost per user, improving first time resolution, Total Resolution Time (TRT), Average Resolution Time (ART), Customer Satisfaction Score) at scale. Ability to create order and develop a clear product strategy in an ambiguous environment. Excellent

Analyse user behavior and product, deeply understand the product's features and functionality, provide solutions for problematic products, and conduct training on those products Responsible to align with internal stakeholders and implement related to guideline documents in Indonesian, English & Mandarin. Prepare comprehensive training reports, including planning, progress updates, completed tasks, and results. Assess training needs based on the company's strategy and conduct surveys. Build and i

We are looking for a Technical Support Engineer to assist customers in resolving technical issues, ensuring system stability, and enhancing user experience. This role requires a strong technical background, analytical skills, and excellent communication abilities. You will work closely with internal R&D, product, and sales teams to provide efficient and professional technical support services. [Key Responsibilities] 1. Customer Technical Support - Assist customers in resolving technical issues v

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in product management. Preferred qualifications: Ability to gather user requirements and convert them into a product idea. Ability to achieve stretch goals in an innovative and fast paced environment. Excellent organizational and analytical skills. About the job At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to

Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 10 years of experience in a solution engineering or architecture role. 5 years of experience writing code in one or more programming languages. 5 years of experience in designing workflows/customer user journeys optimized for Customer Experience. 5 years of experience in stakeholder management, professional services, or technical consulting. Experience with AI enabled s

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing

UAT adalah aktivitas pengujian yang bertujuan untuk mengetahui apakah produk yang telah dikembangkan sesuai dengan kebutuhan user Dapat dikatakan, UAT adalah tahapan terakhir dari pengujian software dan harus dilakukan. Fokus utama dari UAT adalah memastikan bahwa pengguna merasa nyaman saat menggunakan produk tersebut dan dapat menyelesaikan masalah dari user . Setelah mengadakan UAT, langkah selanjutnya adalah user dapat melaporkan isu-isu, mengusulkan perubahan atau fitur tambahan.

Responsibilities • Review global and local 3rd-party apps and games focusing on app design, usability, and functionality, as well as compliance with platform best practices and store policies. • Evaluate app design and user experience across different device form-factors, such as phones, tablets, wearables, VR, TV and auto. • Provide in-depth quality feedback and consultation to 3rd party developers. • Identify, reproduce, classify, and file internal bugs with engineering rigor. • Anticipate, bu

Responsible for receiving user's consultation and answering user's doubts through online customer service tools; Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems; Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred; Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promo