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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India.Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 9 years of experience with debugging codes in Java, C, C++, .NET, Python, Shell, Perl, or JavaScript. 4 years of experience in networking technologies (e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Routing, Virtual Private Network (VPN), Virtual Local Area Network (VLAN), Peering, Load-Balancing, Firewall, Dynamic Host Configuration Protocol (DHCP), Internet Control Message Protocol (ICMP), Network Address Translation (NAT), Content Delivery Network (CDN), Domain Name System (DNS)). Preferred qualifications: Certifications in Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), Certified Kubernetes Administrator (CKA), Red Hat Certified Engineer (RHCE). Experience in using techniques like packet-capture/packet-analysis, load testing, and traffic-path analysis to troubleshoot network-latency, packet-loss and performance issues. Experience in implementing, administering, and troubleshooting network infrastructure devices. Experience with open source software communities, cloud networking solutions, distributed-computing technology or hybrid/multi-cloud connectivity. Knowledge of virtual/container networking, web technologies, HTTP/HTTPS, network administrator level Linux/Unix or other Operating System (OS). Ability to work in shifts. About the jobThe Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. In this role, you will be a part of a Global team that provides support to help customers switch to Google Cloud. You will troubleshoot technical issues for customers with debugging, networking, system administration, documentation updating, and coding/scripting. You will make the products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for the customer issues.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Manage the customers issues through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, planning the root cause for customer reported issues, and building tools for diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment issues and improve Google Cloud. Understand customer issues and advocate for their needs with cross-functional teams including Product and Engineering teams to find ways to improve the product, and drive production. Work as part of a team of engineers or consultants that ensure customer support globally. Work non-standard hours/shifts as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India; Pune, Maharashtra, India.Minimum qualifications: Pursuing a PhD program with a focus in software development or other technical related field. Experience with one or more general purpose programming languages (e.g., Java, C/C++, Python, JavaScript, Go, etc.). Experience working in Unix/Linux environments. Experience with data structures, algorithms, and software design. Preferred qualifications: Research experience in algorithms, architecture, artificial intelligence, compilers, database, data mining, distributed systems, machine learning, networking, or systems. Programming experience in one or more of the following: C/C++, C#, Java, JavaScript, Python Objective C, Go or similar. Experience in computer science, with competencies in data structures, algorithms and software design. About the jobJoin us for a 12+ week paid internship that offers personal and professional development, an executive speaker series, and community-building. The Software Engineering Internship program will give you an opportunity to work on complex computer science solutions, develop scalable, distributed software systems, and also collaborate on multitudes of smaller projects that have universal appeal.Our recruitment team will determine where you fit best based on your resume.As a Software Engineering Intern, you will work on a specific project critical to Google’s needs.Software Engineering Intern:You will be a key player on a dynamic team, driving the development of AI-integrated software and high-performance applications. Your primary objective is to design, deploy, and maintain the end-to-end infrastructure that sustains our large-scale systems. This is a unique opportunity to contribute to Google’s core needs while evolving your technical expertise in a fast-paced, real-world environment.Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at a massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to address some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.Responsibilities Foster a culture of productivity and innovation by actively supporting your peers and managers. Collaborate across teams to ensure the continued success and evolution of the AI-driven software and large-scale systems that define our technical landscape.Develop scalable engineering solutions for Google products.Analyze information and evaluate results to choose the best solution to effectively solve issues.Apply knowledge gained in computer science courses to real world challenges. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience. 13 years of experience in technical support, professional services, software development, or product operations management. 3 years of experience managing a technical, customer-facing team. Preferred qualifications: Experience with managing hosted services/SaaS. Experience managing enterprise customer relationships and advocating for issues or needs. Experience in troubleshooting and supporting applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or operating systems. Familiarity with one or more of the following programming/scripting languages (e.g., Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript). Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization and analyze data using a structured query language. Excellent judgment, thinking, and creative problem-solving skills. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will work with leading enterprises and startups to realize the power of cloud computing with Google Cloud Platform. You will manage customer escalations by combining business acumen with technical assessment skills. You will develop team members into skilled troubleshooting experts who can diagnose a wide variety of cloud computing issues within minutes. You will build relationships with leaders in Site Reliability Engineering, Software Engineering, and Product Management that allow you to quickly solve issues and make you a trusted source of customer feedback. You will lead operational excellence within your team with a focus on reliable execution. You may lead a functional area across the Global team. You will be required to work in a shift pattern or non-standard work hours as required. This may include working in shifts/night/after hours and weekend work and public holidays.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead a team of engineers who deliver technical support across all Google Cloud Platform products. Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. Partner with Product Management and Engineering to translate customer needs into a better overall product. Recognize trends in customer feedback and escalate issues within Google. Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication. Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success. Develop the goals, priorities and work alongside the team to accomplish them. Ensure customer service and ongoing technical skill development. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.