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Logo of 凱特納科技股份有限公司.
協助開發 Web3 安全相關產品研究新技術,導入並優化現有產品集思廣益,讓產品更好依照需求開發後端相關功能
Web3
RDBMS
Golang
800 rb ~ 1.5 jt TWD / tahun
Diperlukan pengalaman selama 2 tahun
Tidak ada tanggung jawab manajemen
Logo of 凱特納科技股份有限公司.
【關於凱特納科技】 凱特納科技 CyCatena專注於 Web3 數位資產託管基礎設施建設,致力於為金融機構與企業提供 安全、可靠的數位資產金庫解決方案。 我們結合多年資安與金融科技經驗,打造企業級託管系統,確保客戶資產在安全、合規的環境中運行。 在這裡,你將有機會: 參與核心產品決策與架構設計,真正影響產品方向與技術路線。 與金融機構及國際夥伴直接對接,親身參與前線合作與專案推進。 在彈性工作文化中發揮主動與創造力,我們重視效率與成果,而非形式。 共同打造台灣少見、專注於 Web3 安全基礎建設的團隊,成為改變產業的一份子。 工作內容: 產品規劃: 追蹤 Web3、金融科技政策動態;進行競品分析與市場研究,制定產品方向與優先順序。 開發管理: 主動規劃開發時程、追蹤進度,協調前後端與安全團隊,確保功能如期上線。 客戶與夥伴溝通: 能主持產品簡報與需求訪談,轉化業務或客戶的問題為具體開發任務。 文件與簡報撰寫: 能獨立製作產品簡報、公司提案簡報,並與設計師協作,優化呈現內容。 品質控管: 對產品體驗、功能細節與開發輸出有高標準要求。 AI 應用: 善用 AI 工具輔助資料分析、簡報撰寫或產品管理。
800 rb ~ 1.5 jt TWD / tahun
Diperlukan pengalaman selama 3 tahun
Tidak ada tanggung jawab manajemen
Logo of 彼特思方舟.
About BTSE:BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.Responsibilities:Support the onboarding and identity verification (KYC) processes for new and existing clients by working closely with internal teams and systems.Monitor and analyze customer-related issues and trends reported through internal channels to identify process improvements and operational gaps.Collaborate with internal departments to ensure efficient handling of platform-related inquiries or operational needs.Assist in the creation and maintenance of internal resources such as FAQs, SOPs, and knowledge base articles for new and existing platform features.Provide operational support and perform other tasks as assigned by the Supervisor.Qualifications:Proficient in both verbal and written Mandarin and English; additional languages are a plus.Strong interpersonal skills and professional attitude, including courtesy, collaboration, and a proactive mindset.Demonstrated ability to think independently, solve new problems, and proactively suggest service improvements to the team.Strong numerical aptitude and analytical thinking skills.Self-motivated and able to work independently while contributing effectively to a team environmentExperience in customer service, operations, risk management rolesin traditional finance or crypto is a strong advantage.Willingness to work on a shifting schedule.A bachelor's degree or equivalent qualification is a plus.Perks BenefitsCompetitive total compensation packageVarious team-building programs and company eventsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the Opportunity:We’re looking for an experienced and strategic Business Operations Lead to join theBTSE team. In this role, you’ll work closely with our Chief Operating Officer and the Senior Leadership of the COO Office, leading a growing BizOps team with a mandate to elevateoperational excellence, support cross-border scalability, and future-proof our infrastructure across the BTSE Ecosystem.This is a high-impact role where you will lead the team to drive a variety of the projects—from evolving internal governance systems and optimizing back-office platforms, tosupporting go-to-market efforts for licensed entities and joint ventures, and buildingframeworks for business continuity and cost efficiency.This is a high-impact role with strong operational and financial acumen, a systems-thinkingmindset, and the ability to lead through complexity in fast-moving crypto environment. Asthe Business Operations Lead, you will be part of the core team shaping strategicdecisions, and gaining full transparency into market moves.If you're excited to drive meaningful impact in a fast-paced, innovative environment, whilecollaborating with a team that values ownership, clarity, and integrity, we’d love to meetyou!Responsibilities:Act as a key strategic partner to the COO and senior stakeholders, helping to defineand execute the operational roadmap for licensed entities and JVs—collaboratingacross legal, compliance, product, project, payments, and other business functionsto align regulatory and business requirements.Drive cross-functional initiatives that evolve the efficiency architect and enhancebusiness readiness, and support long-term scalability. You will be the core influencer to identify, design, and implement solutions that improve the way internal teams and external stakeholders work together.Steer ad-hoc and strategic projects to ensure a timely delivery and achieve high-quality business outcomes by coordinating resources, aligning business targetsacross the various teams and partners.Oversee the Business Continuity Plan (BCP) frameworks, and initiate newintegrations of external tools to ensure a robust, consistent operations of theplatforms and the entire BTSE platform and ecosystem.Conduct cost-benefit assessments for third-party tool integration and manageongoing cost-benefit impact on each business stream, ensuring tools are botheffective and financially sustainable.Champion the evolution of the back-office systems, prioritize the project pipelines,and enhance the reporting frameworks that empower better governance on useroperations and data security.Lead, mentor, and scale the Business Operations team to continuously foster thecollaborative and high-accountability culture.Requirements:5 – 7 years of experience in business operations, corporate strategy, or project management in sectors such as fintech, crypto, financial services, or large-scale corporates.Proven leadership experience with the ability to inspire and scale high-performing teams.Strong financial and operational acumen, with hands-on experience in cost analysis, budgeting, or PL management.Proficient in project management methodologies with a track record of setting up frameworks and delivering initiatives on time and within scope throughout the entire execution of the projects.Excellent communication and presentation skills in both Chinese and English, with the ability to influence across levels and collaborate with technical and business stakeholders alike, as well as to the C-suite.Detail-oriented, analytical, and self-directed. Capable of navigating ambiguity and managing both strategic and tactical workstreams.Nice to haves:Familiarity with business intelligence or reporting tools (e.g., Tableau, Power BI, Google Data Studio) is a plus.Educational background in business, operations, finance, or a related discipline is a plus.Perks Benefits:Competitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employees and dependantsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the Opportunity:As a Treasury Analyst, you will support the treasury team in managing cash, liquidity, investments, and banking operations. The Treasury Analyst is responsible for accurate reporting, reconciliations, and assisting with funding, risk, and process-improvement initiatives.Responsibilities:Liquidity Cash OperationsPrepare daily cash position reports and update liquidity dashboards.Support cash flow forecasting (short-, medium- and long-term).Execute approved fund transfers and payments within established limits.Monitor bank/wallet balances, investigate variances, and escalate shortages.Investments FundingTrack maturity schedules of deposits, short-term investments, or credit facilities.Assist in preparing analyses of funding options and costs.Risk ControlsEnsure transactions comply with policies, authorisation limits, and segregation of duties.Support periodic stress testing, liquidity buffer reviews, and treasury policy updates.Contribute to internal/external audit requests and SOX or regulatory testing.Reporting AnalysisProduce weekly/monthly treasury reports (cash flow, KPIs, variance).Analyse trends such as idle cash, investment yield, and funding cost.Maintain accurate records for reconciliations and management reporting.Projects Process ImprovementAssist with automation of treasury workflows and system implementations.Recommend enhancements to improve efficiency, accuracy, or control.Requirements:Bachelor’s degree in Finance, Accounting, Economics, or related field.1–3 years’ experience in treasury, corporate finance, or banking operations (internships acceptable for entry level).Knowledge of cash forecasting, banking systems, and basic financial instruments.Proficiency in Excel (pivots, lookups), accounting/ERP systems, or treasury management systems.Awareness of AML/KYC or safeguarding requirements (advantageous in fintech/crypto roles).Strong numerical and analytical abilities.Detail-oriented with excellent organisational skills.Effective communicator and team player.Integrity and commitment to robust controls.Curiosity and willingness to learn new systems and processes.Perks Benefits:Competitive total compensation packageVarious team building programs and company eventsComprehensive healthcare schemes for employees and dependantsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.About the Opportunity:As a Treasury Analyst, you will support the treasury team in managing cash, liquidity, investments, and banking operations. The Treasury Analyst is responsible for accurate reporting, reconciliations, and assisting with funding, risk, and process-improvement initiatives.Responsibilities:Liquidity Cash OperationsPrepare daily cash position reports and update liquidity dashboards.Support cash flow forecasting (short-, medium- and long-term).Execute approved fund transfers and payments within established limits.Monitor bank/wallet balances, investigate variances, and escalate shortages.Investments FundingTrack maturity schedules of deposits, short-term investments, or credit facilities.Assist in preparing analyses of funding options and costs.Risk ControlsEnsure transactions comply with policies, authorisation limits, and segregation of duties.Support periodic stress testing, liquidity buffer reviews, and treasury policy updates.Contribute to internal/external audit requests and SOX or regulatory testing.Reporting AnalysisProduce weekly/monthly treasury reports (cash flow, KPIs, variance).Analyse trends such as idle cash, investment yield, and funding cost.Maintain accurate records for reconciliations and management reporting.Projects Process ImprovementAssist with automation of treasury workflows and system implementations.Recommend enhancements to improve efficiency, accuracy, or control.Requirements:Bachelor’s degree in Finance, Accounting, Economics, or related field.1–3 years’ experience in treasury, corporate finance, or banking operations (internships acceptable for entry level).Knowledge of cash forecasting, banking systems, and basic financial instruments.Proficiency in Excel (pivots, lookups), accounting/ERP systems, or treasury management systems.Awareness of AML/KYC or safeguarding requirements (advantageous in fintech/crypto roles).Strong numerical and analytical abilities.Detail-oriented with excellent organisational skills.Effective communicator and team player.Integrity and commitment to robust controls.Curiosity and willingness to learn new systems and processes.Perks Benefits:Competitive total compensation packageVarious team building programs and company eventsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:BTSE AG is a regulated digital asset exchange based in Liechtenstein. The company offers a secure and compliant platform for trading, serving both retail and institutional clients. BTSE AG combines cutting-edge technology, strong governance, and trusted partnerships to deliver reliable market infrastructure for the emerging digital economy. Our mission is to bridge traditional finance and blockchain innovation through transparency, security, and regulatory integrity.About the Opportunity:This position combines the responsibilities ofCompliance Manager (including MLRO duties)andRisk Manager. The successful candidate will oversee BTSE AG’s compliance with applicable regulatory requirements, ensure effective AML/CTF frameworks, and develop the enterprise risk management framework across all areas of the business.You will report directly to theGroup Chief Compliance Officerand work closely with senior management, regulators, and external stakeholders in Liechtenstein.Responsibilities:Compliance MLRO Duties (In close cooperation with Chief Compliance Officer)Coordinate daily compliance activities across departments, resolve day-to-day issues, and act as the main liaison with regulators, enforcement agencies, auditors, and other authorities.Ensure onboarding, periodic reviews, monitoring, detection, investigations, escalations, and reporting duties (including STR filings with the FIU) comply with Liechtenstein AML/CTF laws, the Due Diligence Act (SPG), and FMA requirements.Serve as a domain expert for AML regulations, data protection laws, and all regulatory compliance matters relating to BTSE AG’s license, while maintaining and updating AML/CTF policies, procedures, and risk frameworks in line with regulatory changes and BTSE Group standards.Develop and implement risk controls, compliance processes, monitoring systems, and Key Risk Indicators (KRIs) with department heads to mitigate ML/TF risks, regularly assess their effectiveness, and recommend improvements.Conduct periodic control tests and AML/CTF training for employees, report on key and material risks (ML/TF, operational, data protection, and others) to the Group Chief Compliance Officer, and provide compliance advisory support to BTSE AG’s senior management.Risk Management Duties (In cooperation with Chief Risk Officer)Develop and implement BTSE AG’s risk management framework in line with best practices and FMA expectations, ensuring alignment with group-wide standards, and establish/maintain comprehensive risk management policies and procedures.Identify, assess, and monitor strategic, operational, financial, liquidity and compliance risks across the exchange, including emerging risks relevant to crypto markets; define and document the annual Risk Appetite Statement and risk tolerance limits for all categories; and provide overviews of actual risk and liquidity levels versus documented limits and appetites.Monitor and report on BTSE’s overall risk profile and compliance with limits, including reporting details of breaches, assessing likelihood of future breaches, and advising the Board on impacts of strategic and operational decisions; provide input on suggested remedial actions, and ensure risks are appropriately documented and managed with risk owners.Develop and operate an appropriate stress testing programme in line with BTSE’s key risks, report results, and provide input on financial and non-financial risks in relation to capital planning; contribute to business continuity and recovery planning, operational resilience, and crisis management processes.Provide oversight and challenge to operational processes, especially in relation to new product features and operational deviations/failures, overseeing remediation steps; offer risk advisory support on regulatory, operational, and financial risks tied to new products and services.Deliver training programmes on risk management best practices, advise on and implement appropriate risk treatments (avoidance, acceptance, mitigation, transfer), and perform any other tasks as assigned by the Company.Requirement:University degree in Law, Finance, Economics, Risk Management, or related field.Proven experience in compliance and/or risk management, ideally within financial services, fintech, or crypto.Strong understanding of Liechtenstein’s regulatory framework, including AML/CTF (SPG, SPV) and FMA guidance.Experience engaging with regulators and supervisory authorities.Fluency inGerman and Englishis required.Must be able to work in Liechtenstein.Nice to Haves:Professional compliance certifications (e.g.,ACAMS, ICA, CDAA, CCAS) – not mandatory, but highly valued.Experience withblockchain analytics tools(e.g., Chainalysis, Elliptic, Sumsub) or similar.Trade or market surveillance experienceand familiarity with tools such asSolidus LabsorNASDAQ SMARTS.Perks Benefits:Competitive total compensation packageVarious team-building programs and company eventsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the Opportunity:We are looking for a Liquidity Funding Lead. In this role, you will be responsible for managing the organisation’s liquidity position to ensure optimal funding availability, efficient cash utilisation, and compliance with regulatory and internal requirements. This role involves monitoring daily liquidity, forecasting cash flow, optimising working capital, managing bank relationships, and supporting treasury projects related to liquidity management and risk mitigation.Responsibilities:Liquidity ManagementLead daily monitoring of the group’s cash and liquidity position across entities and currencies.Oversee preparation of cash flow forecasts (short-, medium-, and long-term) and ensure accuracy.Develop and maintain liquidity risk metrics, limits, and stress-testing scenarios.Implement and monitor liquidity contingency funding plans.Funding Strategy Capital PlanningDesign and execute funding strategies to support business growth and capital needs.Manage credit facilities, intercompany loans, and external funding arrangements.Evaluate cost of capital and recommend optimal funding mix.Support balance sheet and capital structure planning in collaboration with Finance and Risk.Risk ComplianceEnsure compliance with internal treasury policies, governance frameworks, and regulatory liquidity requirements (e.g., Basel III LCR/NSFR, where applicable).Identify liquidity and funding risks and escalate timely to senior management.Provide support for audits, reviews, and regulatory submissions.Reporting SystemsDeliver liquidity and funding reports, KPIs, and dashboards to senior management.Provide analysis and insights for Board and ALCO (Asset-Liability Committee) reporting.Enhance treasury systems and automation for cash and liquidity management.Requirements:Bachelor’s degree in Finance, Accounting, Economics, or related field.3-5 years’ experience in treasury, liquidity, or cash management roles (banking, payments, or fintech/crypto sector an advantage).Strong knowledge of liquidity risk metrics, cash forecasting, and banking operations.Proficiency in treasury systems, ERP, and Excel (advanced formulas, pivot tables).Familiarity with regulatory requirements for safeguarding funds and VASP compliance is desirable.Solid analytical and problem-solving skills; attention to detail.Strong interpersonal and stakeholder management abilities.Ability to work under pressure and meet tight deadlines.High integrity with commitment to governance and controls.Proactive, adaptable, and process-improvement mindset.Perks Benefits:Competitive total compensation packageVarious team building programs and company eventsComprehensive healthcare schemes for employees and dependantsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.About the Opportunity:We are looking for a Liquidity Funding Lead. In this role, you will be responsible for managing the organisation’s liquidity position to ensure optimal funding availability, efficient cash utilisation, and compliance with regulatory and internal requirements. This role involves monitoring daily liquidity, forecasting cash flow, optimising working capital, managing bank relationships, and supporting treasury projects related to liquidity management and risk mitigation.Responsibilities:Liquidity ManagementLead daily monitoring of the group’s cash and liquidity position across entities and currencies.Oversee preparation of cash flow forecasts (short-, medium-, and long-term) and ensure accuracy.Develop and maintain liquidity risk metrics, limits, and stress-testing scenarios.Implement and monitor liquidity contingency funding plans.Funding Strategy Capital PlanningDesign and execute funding strategies to support business growth and capital needs.Manage credit facilities, intercompany loans, and external funding arrangements.Evaluate cost of capital and recommend optimal funding mix.Support balance sheet and capital structure planning in collaboration with Finance and Risk.Risk ComplianceEnsure compliance with internal treasury policies, governance frameworks, and regulatory liquidity requirements (e.g., Basel III LCR/NSFR, where applicable).Identify liquidity and funding risks and escalate timely to senior management.Provide support for audits, reviews, and regulatory submissions.Reporting SystemsDeliver liquidity and funding reports, KPIs, and dashboards to senior management.Provide analysis and insights for Board and ALCO (Asset-Liability Committee) reporting.Enhance treasury systems and automation for cash and liquidity management.Requirements:Bachelor’s degree in Finance, Accounting, Economics, or related field.3-5 years’ experience in treasury, liquidity, or cash management roles (banking, payments, or fintech/crypto sector an advantage).Strong knowledge of liquidity risk metrics, cash forecasting, and banking operations.Proficiency in treasury systems, ERP, and Excel (advanced formulas, pivot tables).Familiarity with regulatory requirements for safeguarding funds and VASP compliance is desirable.Solid analytical and problem-solving skills; attention to detail.Strong interpersonal and stakeholder management abilities.Ability to work under pressure and meet tight deadlines.High integrity with commitment to governance and controls.Proactive, adaptable, and process-improvement mindset.Perks Benefits:Competitive total compensation packageVarious team building programs and company eventsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait
Logo of 彼特思方舟.
About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.BTSE Groupis a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.About the Opportunity:We are seeking a Senior VIP Relationship Manager to provide high-quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well-suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries. The ideal candidate is highly responsive, detail-oriented, and proactive, ensuring VIP clients receive an exceptional experience.Responsibilities:VIP Relationship Ownership: Cultivate strong, trusted relationships with high-value clients by understanding their needs and delivering proactive, white-glove service.Real-Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls).Issue Tracking Resolution: Manage and follow up on client requests end-to-end, ensuring timely resolution and high client satisfaction.Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge-level support with a solutions-oriented mindset.Cross-Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution.Service Improvement Initiatives: Contribute to the refinement of internal processes and play a key role in shaping the VIP operations framework.Requirements:At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services.Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base.Strong interpersonal and client-handling skills, with a passion for delivering best-in-class service under pressure.Highly detail-oriented and organized, with the ability to multitask and manage competing priorities effectively.Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters.Nice to HavesPrior experience supporting international or high-net-worth clientele.Perks BenefitsCompetitive total compensation packageVarious team-building programs and company eventsComprehensive healthcare schemes for employees and dependentsAnd many more! Apply and let us tell you more!#LI-GL1
Negotiable
Tidak ada persyaratan pengalaman kerja terkait

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