Cake Job Search

Our growing business is looking for a skilled problem solver to join our team as a Customer Support Specialist during weekdays (daily 9-hour shift including break time). We need an enthusiastic individual who can listen to customer service issues with our apps on Shopify, WooCommerce, BigCommerce, Wix, and other platforms and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. 1. Responsibilities Answering questions about features and documenting any technical issues, and passing them on to the product teamCreating support tasks for the teamClarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiriesCommunicating with customers through various channels such as phone, email, social media, or ticket systemCollecting customer information and analysing customer needs to get insights into current/ future products or servicesEnsure customer satisfaction and provide professional customer support.Build and maintain strong, long-lasting client relationshipsDevelop trusted advisor relationships with key customers