Cake 找工作
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Vinpearl – the hospitality, resort, and entertainment brand under Vingroup – is now seeking ambitious, talented, and dynamic Future Leaders.Join us to lead the transformation, shape modern hospitality entertainment models, and become a part of our global growth journey!
📅 Deadline: October 25th → Extended to October 29th, 2025
Vinpearl Future Leaders 2025 is the perfect launchpad for young talents to gain hands-on experience, contribute directly to strategic projects, and unlock their leadership potential. With a diverse job rotation roadmap, you will be equipped to grow comprehensively and be ready to take on key leadership roles in the future. The program welcomes candidates with 1 year of experience, with a strong advantage for those with a hospitality background or current leadership roles.
BENEFITS:
- International-standard working environment
Gain hands-on experience in the largest Hospitality – Entertainment – Tourism ecosystem in Vietnam, under Vingroup – ranked as Vietnam’s strongest brand for 3 consecutive years (2023 – 2025), with a Brand Strength Index of 97.5/100 (AAA+).Work alongside top industry experts and senior leaders in Hospitality Entertainment.
- Personalized Learning Development Pathway
Build your Individual Development Plan (IDP) tailored to your competencies and career aspirations.Receive guidance from senior mentors, with regular evaluation and adjustments to maximize your growth.Access intensive training programs across 4 core groups of competencies: Core, Functional, Leadership/Management, and General Skills.
- Multi-project cross-functional exposure
Rotate through multiple strategic departments (Operations, Sales, Marketing,…) to develop holistic business thinking.Take part in and lead high-impact strategic projects that enhance the experience of millions of customers at Vinpearl Hotels Resorts, VinWonders, Vinpearl Golf, Vinpalace, 8Wonder, and more.
- Fast-track career advancement
Within 6–12 months, outstanding candidates will be appointed to potential management positions at Vinpearl.Clear and transparent career progression within the extensive Vingroup ecosystem.
- Attractive Rewards Benefits
Official employment contract with Vinpearl after a 2-month probation periodCompetitive salary package within the hospitality industry, performance-based rewards.Exclusive benefits discounts across all Vingroup products and services.Business travel opportunities across Vietnam and abroad.
COMPANY PROFILE:
Executive recruitment specialist company – Cake Global is recruiting on behalf of a Singapore B2B tech company specializing in MarTech solutions, developed in close collaboration with a network of partners across Asia. Their products are not available to the public — they are built exclusively for partner use. Their platforms currently serve a combined user base of over 3 million registered members.
Products include:VIP loyalty systemCRMTelesales systemMass-scale social media marketing systemAnd more
ROLE OVERVIEW:
As an Operations Analyst, you will work closely with the management team to investigate client issues, escalate critical requests, and ensure nothing falls through the cracks. YOU play a key role in keeping operations smooth and customers satisfied. Join our dynamic and high-energy team and be part of our rapidly growing and successful business.
Location: Remote
KEY RESPONSIBILITIES:
Investigate client issues thoroughly and respond quickly - speed and accuracy matter.Escalate critical problems or time-sensitive requests to the appropriate teams without delay.
Ensure every issue is tracked, followed up on, and resolved with clear communication.
Work closely with internal teams to coordinate solutions and keep clients informed.
Maintain strong documentation, clear handovers, and a high level of operational awareness.
Identify recurring issues and suggest improvements to processes or workflows.
● 負責電話線上協助客戶處理問題/提供客戶專業諮詢服務
● 協助保戶線上申請簡易契變及保單借款
●新契約核保審查及效率品質控管
●提供業務同仁及保戶核保諮詢服務
●執行主管交辦事項及行政事務處理
※南山人壽將規劃完整培訓課程，輔導取得壽險學會相關證照
●負責處理保戶申訴案件、各項專案計劃、及主管臨時交付之任務，並與相關部門溝通及協調。
●處理保戶親訪之申訴案件。
●處理保戶來電、來信、電子郵件及執行主管通報案件。
●處理保險局、評議中心、消基會、民意代表及其他單位來文之申訴案件。
●倘發現公司內部作業未盡周全，照會相關單位處理。
●部門教育訓練及行政作業。
●完成主管臨時交辦之任務。
●辦理契約變更及保單行政相關業務
●提供業務同仁及保戶諮詢服務，協調解決客戶問題
●文件管理及行政帳務處理
※南山人壽將規劃完整培訓課程，輔導取得壽險學會相關證照
● 負責電話線上協助客戶處理問題/提供客戶專業諮詢服務
● 協助保戶線上申請簡易契變及保單借款
●負責處理保戶申訴案件、各項專案計劃、及主管臨時交付之任務，並與相關部門溝通及協調。
●處理保戶親訪之申訴案件。
●處理保戶來電、來信、電子郵件及執行主管通報案件。
●處理保險局、評議中心、消基會、民意代表及其他單位來文之申訴案件。
●倘發現公司內部作業未盡周全，照會相關單位處理。
●部門教育訓練及行政作業。
●完成主管臨時交辦之任務。
辦理銀行通路核保/保服業務並協助運作程序順暢，使核保/保服/服務精確、迅速，使公司、理專、客戶三方之間維持良好關係。
1.核保/保服案件審核及照會。
2.核保/保服案件文件彙整歸檔。
3.答覆業務員/銀行理專/輔銷同仁或客戶電話或案件調聽及照會諮詢及回覆。
•訪談客戶 : 深入了解客戶的訴求與爭議事項
•摘要申訴內容 : 釐清與分析AG/客戶問題及爭議點
•與權責單位合作 : 依案情斟酌相關事證後，公平合理、迅速有效處理
•彙整分析 : 集權責單位、法務、醫務等意見並共同決定案件處理方向
•回覆客戶/後續追蹤 : 及時回覆客戶處理結果，追蹤後續處理事項
•執行法遵、個資及內控事項，確保部門作業能符合公司政策及法令規範
