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AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced Senior KYC Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Advanced Verification: Process intricate identity and business verification applications, focusing on cases that exhibit potential risks or require specialized knowledge.Suspicious Case Handling: Take the lead in analyzing and resolving complex, suspicious cases, applying your advanced understanding of AML regulations and practices.Internal Consultancy: Serve as a go-to expert for junior staff, providing guidance on challenging cases and contributing to their professional development.Process Enhancement: Actively participate in reviewing and enhancing KYC-related processes and SOPs, identifying discrepancies and areas for improvement.Communicate with Regulatory and Law Enforcement Agencies: Handle sensitive requests from law enforcement and regulatory authorities, ensuring compliance and safeguarding user privacy.Operational Leadership: Play a key role in both the day-to-day operations and strategic planning of the KYC function, aiming to optimize efficiency and effectiveness. Requirements Proven experience in KYC, KYB, and AML compliance, preferably within the fintech or blockchain sectors.Possesses exceptional analytical skills, demonstrated by a history of managing complex verification cases and pinpointing fraudulent patterns. Skilled in conducting detailed risk assessments through critical and logical thinking to uphold integrity in all activities.Experience in leading by example, providing mentorship to junior team members, and fostering a collaborative team environment.Strong capability in identifying process inefficiencies and implementing strategic improvements.Familiarity with global compliance regulations, and experience in communicating with regulatory and law enforcement authorities.Proficient in English with excellent communication skills, capable of effectively interacting with both internal teams and external entities. Career Growth and Development At XREX, we are deeply invested in the career progression of our employees. As a Senior KYC Specialist, you'll have opportunities for continuous learning, personal development, and movement into higher leadership roles within the customer success department. We provide the resources and support for you to excel in your role and shape the future of compliance in the fintech and blockchain landscape. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

[職務定義]客戶成功顧問在SaaS產業中是產品與服務能持續進步的關鍵因素。客戶成功顧問的使命為整合產品科技與客戶需求，並善用對產品的理解、數據分析的能力與客戶營運的目標，一路從系統上線導入、深度運用並持續達成客戶設定的目標效益。協助品牌客戶在各方面達到指標性的突破，進而成就客戶留存與續約的目標。[工作內容]1 財務管理諮詢：針對企業客戶進行需求訪談、問題分析，了解客戶目標，並規劃出系統解決方案。2 企業費用系統顧問：依規劃方案搭配系統應用，協助系統導入與操作教學，以達到企業營運與管理目標。3 客戶使用數據健診：透過數據資料分析給予最佳解決方案，主動提供財務建議與諮詢，提升客戶續約及升級需求，進而推薦新客戶。4 產品增值優化：收集客戶痛點需求與使用體驗回饋，整合提供公司內部產品優化和迭代設計方向。5 成功案例撰寫：與客戶訪談檢視系統使用效益，合作提出客戶案例文章。6 功能場景發想：參考系統功能與財會實務流程，規劃實用的場景流程範例。7 其他主管交辦事項。

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced KYC (Know Your Customer) Specialist . The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Identity Verification: Process applications by reviewing documents and effectively utilizing both vendor and internal tools to conduct KYC procedures.Compliance and SOP Adherence: Become thoroughly familiar with our internal SOPs and compliance standards, applying them diligently in all tasks.Suspicious Activity Identification: Identify suspicious users, patterns, and trends that may indicate fraudulent activity. Demonstrate alertness in detecting potential bad actors.Team Collaboration: Work closely with the KYC team, sharing insights from case findings and contributing to discussions on improving internal processes. Requirements Demonstrated interest in blockchain, fintech, AML, and keeping abreast of the latest regulatory policies, showing a strong commitment to customer centricity and service excellence.Proficiency in English with excellent listening, speaking, reading, and writing skills, coupled with clear and effective communication abilities and a high level of responsibility.Ability to perform risk assessments with attention to detail, utilizing critical and logical thinking skills to ensure integrity in all actions.Willingness to work collaboratively in a team, share insights, and contribute to process improvements, emphasizing the importance of customer feedback in enhancing service delivery.Flexibility in adapting to new SOPs and evolving processes in the fintech and blockchain landscape, with a continuous learning mindset.Previous experience in KYC, compliance, banking, or fintech is advantageous, equipping the candidate with a solid foundation for contributing to our dynamic environment. Career Growth and Development At XREX, we believe in nurturing our talent and providing ample opportunities for professional growth and advancement. As a Junior KYC Specialist, you will receive hands-on experience in the fintech and blockchain industries, along with personalized training and mentorship. You'll have the chance to contribute to critical initiatives, enhance your skill set, and advance within the customer success department. We are committed to your career development, offering a path that could lead to roles in senior positions, project management, or even leadership opportunities within our rapidly expanding organization. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

您具備或是想要培養廚具設備、櫃體、水電維修相關的專業技術嗎？夢想廚房背後除了需要用心的廚具規劃團隊，細心、專業的售後服務更是弘第重視的一環，我們最近在尋找對於廚具產業技術服務有相關經驗或對此有強烈熱忱的人才，加入我們客戶服務技術部門的團隊。作為我們的工務專員，須按每日報修單排程至不同的客戶家中協助維修、更換廚具、櫥櫃設備或五金。除了第一線面對客戶的維修服務，另外主要負責協助工地案場的廚具放樣、清潔、驗收工作，並在輔助裝設、拆卸的施作過程中，以最快速、合適的方式解決現場可能發生的基礎技術問題。為確保安裝過程順利，須主動至工地巡視，以完整的掌握工地進度，協助協調安裝師傅或其他設備、檯面廠商間之作業，且妥善地管理執行職務所需要之車輛、工具、零件備品。【主要工作項目】■ 每日派工報修單維修行程。■ 建案工地負責人：現場問題排除及協調、輔助裝設及拆除施作、工地巡邏等。■ 分派工務車輛管理維護。■ 工具管理維護。■ 零件、備品庫存管理。■ 其他主管交辦事項。*本公司提供完整教育訓練，歡迎無經驗有熱情，願意學習的夥伴。*若有相關資歷及經驗，薪資可再面議。

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Job SummaryThe T3 Support Engineer is responsible for resolving high-complexity enterprise support issues and escalations--finding solutions to difficult technical problems. The role will focus mainly on Logitech’s enterprise video conferencing and AV solutions, but may occasionally be asked to resolve issues with other enterprise hardware along with networking and software issues.The Tech Support Lead will also be responsible for working with department leadership and other technical resources to address technical issues that can’t be handled via troubleshooting alone. During times of unusually high support volume the T3 Support Engineer may be asked to assist in maintaining department service levels by working on non-escalated customer requests.The ideal candidate for the role will have extensive knowledge of enterprise A/V products and the AV/IT ecosystem they’re used in, as well as a track record of high performance in technical support.Primary Job ResponsibilitiesResolve escalated, technically-complex support issues as first point of contact, or after escalation from technical support teamMentoring lower tier agents offering guidance, advice and in depth explanation of policies and troubleshooting strategiesWork with department leadership, Technician Leads  and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide feedback and documentation about trends and new issuesOccasionally, as necessary, answer non-escalated support tickets to ensure department service levels are metProvide regular input to help create internal and external technical support contentKnowledge and QualificationsExpert knowledge of video conferencing and AV productsAdvanced knowledge of Microsoft Teams deployment and useAdvanced knowledge of video conferencing applications such as Zoom and Google MeetsAdvanced knowledge of PC and/or other non-AV system troubleshootingAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones)Polished written and verbal communication skillsDemonstrated ability to quickly learn and troubleshoot new technologiesDemonstrated ability to handle extremely complex technical issues, including working with engineers when necessaryExperienceMinimum 8 years of experience in a technical support capacity, with at least 5 years video-conference (VC) troubleshooting experienceMinimum 2 years of providing remote technical support6 months providing high-touch support to VIP accountsTechnical certifications beneficial, but not requiredEducation4-year degree or equivalent experienceAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!  This position offers an annual salary typically between $ 107,200 - 163,500, depending on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills  We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible .#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.About CX:The CX team at Logitech supports the evolving engagement model with customers as we transform to a multi-category, multi-brand company.  We put customers first.  With the customer’s experience in mind, we strive to exceed expectations and accelerate continuous improvement by leveraging a LEAN approach.  We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations.Job Summary:As a Quality Development QA Specialist, you are the go-to expert for evaluating and enhancing customer experience (CX) quality. Your primary responsibility is to conduct Quality Assurance (QA) evaluations across all channels including voice, email, messaging and AI channels. In your work, you will be driving actionable insights to improve our agent performance, processes, tools and overall customer satisfaction. Operating within the Quality Development team’s QA pillar, you play a vital role in driving accuracy, customization and efficiency as well as innovation within CX touchpoints while ensuring compliance and alignment with Logitech’s global guidelines.This role requires flexibility, attention to detail, and commitment to delivering meaningful, measurable quality enhancements. Your Contributions:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.  Conduct Quality Evaluations:Review and evaluate CX interactions from voice, email and messaging channels to track agent performance in Knowledge, Technical Skills, Soft Skills, Language Skills, and NPS failure points.Perform “Audit the Auditor” evaluations to promote checks and balances within the partner Quality network.Perform QA evaluations for AI tools (Phone bot, Chatbot, AI Assist tools), providing actionable insights to optimize the performance of our tools for an amazing customer experience.Assess CX tools (e.g., Talkdesk QM, Zendesk, LMS) to identify opportunities for driving efficiency for internal and partner teams.Collaborate for Process Excellence:Participate in QA calibration sessions to identify customer needs, expectations, and gaps.Ensure teamwide compliance with Safety, Privacy, and Legal processes through your ongoing evaluation work.Conduct internal process audits to ensure workflows are effective, documented and aligned with Logitech guidelines.Insights Reporting:Assist Senior QA Specialist in data analysis, compile QA trends from evaluations and NPS analysis into regular reports to share with CX leadership and QA stakeholders.Assist Senior QA Specialist in analyzing and tracking core KPIs to ensure alignment with CX strategic objectives and identify improvement opportunities.Write and present root cause analyses with corrective action recommendations.Review quality reports and recommend actions to drive measurable CX improvements.Contribute to QA Innovation:Help refine QA frameworks, monitoring forms, and overall evaluation guidelines as needed.Support and co-develop QA certifications and quality workflows to enhance consistency across CX and partner teams.Collaborate with cross-functional teams to provide insights on AI-driven QA enhancements.Additional Contributions:Participate in mentorship efforts to guide skill-building initiatives across CX teams, contributing to their professional development in partnership with the QD Professional Development coordinator. Participate actively in ad-hoc CX projects as needed.Provide CX operational support when required.What is the north star for this role? Pitch this role in one  line. Be a champion of CX quality to create amazing customer and agent experiences, ensuring every touchpoint and tool exceeds expectations.Qualifications:2 years of CX QA experience: Verified through prior contact center experience and successful QA projects.Proficiency in Zendesk or similar CRM platforms. G-suiteExceptional communication skills: Evaluated through interviews, writing samples and QA documentation capabilities.Service mindset with strong problem resolution skills: Measured through situational assessments and problem-solving tasksTrainable Areas: Familiarity with Logitech-specific tools, QA certification frameworks, and process-specific workflows (e.g. Talkdesk QM).Department / Team Information How does this role contribute to the core business objectives  of the department? Supports CX Quality Development goals by enhancing agent performance and driving CX improvements (process, tools, workflows) through actionable insights.Developmental Areas: Advanced reporting and data analysis techniques, AI-driven QA processes. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role:The Technical Support Content Specialist, B2B, will be instrumental in curating and crafting technical support content that addresses the needs of stakeholders and Logitechs highly technical B2B customer base.Key responsibilities include the research and production of detailed technical Video Collaboration (VC) documentation and the management of customer care initiatives related to content and self service. The ideal candidate will bring a knowledge of the VC field, proactive and collaborative approach to the role, with a strong willingness to engage, suggest improvements, and act as a driving force for change. A successful candidate in this role will significantly improve Logitech’s ability to deliver the self-serve documentation our customers demand.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:Develop detailed technical support content for Logitechs video conferencing products, ensuring high levels of clarity and user-friendliness.Maintain a strong working knowledge of Logitech’s VC products, users, and associated software platformsCollaborate with the Support, Product and Marketing teams to refine and execute the overall content vision for our technical support website.Help manage updates and improvements to the technical support website, guaranteeing accurate and current information.Employ project management skills to handle multiple projects simultaneously, adhering to tight deadlines without compromising quality.Assist with additional projects related to our self service content and its ability to improve customers’ experienceYour Qualifications and Skills:For consideration, you must bring the following minimum skills and experiences (or their equivalent) to our team:At least 3 years of professional experience creating technically complex customer support documentationAbility to produce and discuss samples of technical writing2 years of experience working within a technical support team environment.1 years of experience working with common enterprise technologies, with a preference for video conferencing systems or other audio/video equipment. Fluent written and spoken EnglishDemonstrated ability to manage multiple projects concurrently under deadline pressureDemonstrated ability to work closely with multiple stakeholders on a project#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Mapping and Administrative Support Specialist is primarily responsible for using design software to create customized, highly-detailed office maps and floor plans, per the requirements of Logitech’s enterprise customers. They will also work closely with the Enterprise Support Services teams to process the map creation requests, and fix or update maps as needed by our customers. The role will also assist with a variety of projects and administrative tasks related to the Support Services team.   Successful candidates will have experience with Adobe Illustrator or similar software, as well as project management software such as JIRA, Asana, or similar products. They will also have experience in the customer support or services field, and familiarity with common needs and practices and common software tools of larger enterprise companies. This role is not customer-facing, but will work closely with internal team members who do work with our customers, helping to enable an excellent customer experience from behind the scenes.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:Use Adobe Illustrator and similar tools to create floor plansUse project management software to organize requests such as Asana and JiraBe part of a team working to meet important business customer needsContribute to related projects and tasks within the department as neededKey Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Proficient in Adobe IllustratorProficient in Microsoft or Google workplace tools, particularly spreadsheets and data entryExperience with project management tools such as JIRA, Asana, or similarStrong knowledge of Windows Strong written and verbal communication skills in formal / business settingsA perfectionist when it comes to creating projects and artworkExperience in a technical support role strongly preferred, but not requiredKnowledge of Logitechs products and software is helpful but not requiredEducation4-year degree or equivalent experience Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-510-713-4866 for assistance.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities?  We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems.  The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.  At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your Career in a diverse environment.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share our passion in Equality and Environment. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:Resolve technically complex support issues reported by the customers and/or other team members. Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.Own the technical relationship with customers and manage their expectations.Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide ad hoc feedback about trends and new issuesOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.Deliver consistent customer experience that meets or exceeds our commitments.Be compassionate, respectful and honest Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Must have expert knowledge of video conferencing and AV productsExpert/Advance knowledge of windows and Mac OS  Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google MeetAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones) desirableFamiliarity with IOS devices desirableExcellent communications both verbal, oral and interpersonal skills.Excellent customer service skills. Demonstrated ability to quickly learn and troubleshoot new technologies Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.  Professional level English,  Spanish/ Portuguese skills are a plus, spoken and written.   In addition, preferable skills and behaviors include:Proven experience in a technical support capacity, with strong videoconference (VC) troubleshooting experienceExperience providing remote technical supportExperience providing high-touch support to Enterprise accountsTechnical certifications beneficial, but not requiredEducation:Bachelor’s degree in Computer or Electronic and CommunicationEngineering or equivalent degree/relevant experience preferred.#LI-CT1#LI-RemoteThis position offers an annual salary of typically between $ 63K and $ 130K dependent on location and experience.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor’s degree, or equivalent practical experience. 8 years of experience in client-facing management consulting or digital transformation. Experience developing transformation roadmaps, quantifying profit and loss impact, and shaping business with global customers. Experience delivering cloud productivity adoption programs for enterprises. Ability to travel up to 40% of the time. Preferred qualifications: Experience in a product or program management role owning the life-cycle of an employee or collaboration platform deployment, and leading technology transformations and mitigating organizational resistance. Experience with strategy and platform configuration, migration planning, or change management. Experience in developing cloud business cases/TCO analysis, linking suite costs to business value, and applying collaboration technology to drive domain outcomes. Experience analyzing and interpreting adoption data and usage metrics to provide insights and course-correct OCM efforts. Understanding of Workspace or equivalent, with the ability to translate technical concepts into executive-level business value. Excellent communication and collaboration skills. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As an Artificial Intelligence Transformation Consultant, you will be a key partner guiding our customers through the process of adopting AI to drive tangible business outcomes. You will work with executive customer stakeholders to reimagine core business functions, designing and implementing new, AI-augmented operating models. You will support critical transformation initiatives that leverage the full potential of Google's AI products and Workspace, ensuring our customers don't just adopt technology, but fundamentally evolve how they operate.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Partner with C-suite executives to identify core business areas for Google AI disruption, developing the roadmap and business case to quantify Profit and Loss (PL) impact. Serve as the primary executive interface, staying at the forefront of Google AI advancements (like Gemini) to continuously inject new possibilities into the client's transformation. Design new cloud-native operating models and define a goal for the Digital Employee Experience. Design and enforce enterprise-wide governance and security controls (e.g., Data Loss Prevention (DLP), Vault) in partnership with the Chief Information Security Officer (CISO) to meet regulatory compliance standards (Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR)). Lead cross-functional teams and the Organizational Change Management (OCM) plan, executing deployment strategies and user journeys to achieve key adoption and security KPIs. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.