Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters (24/7). Aiming to maximise guest interaction while minimising time spent ‘away’ from the guest. Create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Meet Loyalty Enrolment and GuestVoice (Gv) Targets co
No requirement for relevant working experience
No management responsibility