Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.
The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels.
Develop and implement customer service strategies, policies, and procedures that align with the company's goals and objectives.Understand customer's business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs.Collaborate with other departments to ensure that customer service is integrated into all aspects of the business.Develop and maintain relationships with key customers and stakeholders.Lead the communication with customer on abnormal events.
15 years of experience required
No management responsibility