透過ASM官網投遞此職缺,將優先安排履歷審核【English resume is required】 Please apply for this position ONLY through ASM website : https://www.asm.com/open-vacancies/engineer-field-service-4592238101?gh_jid=4592238101Responsibilities:1.Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.2.The ability to develop action plans for problem resolution and present to internal and external customers.3.Ensure communication channels, via phone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.4.Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach / mentor lower level FSE’s to higher level skill sets.5.Projects manage new evaluations and present to client, you will be responsible for ensuring the success of the project.6.Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.7.Define project scope and resource planning together with BU, escalate to Manager for resource gap.8.Capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.9.Support CS EE /Sales/BU as one team to success site base operation/service.Qualifications:1.Ability to work in a team environment with tight deadlines and multiple priorities.2.Bachelor Degree or above in an Engineering discipline.3.0-3 or 4~8 years above of technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment / CVD related industry. (EPI, CVD or PECVD relevant experience is a plus).4.Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems5.Strong positive attitude with excellent customer service skills6.Clear and concise both English/Mandarin verbal and written communications7.Knowledge of structured problem solving techniques8.Ability to work in a team environment, independently and/or with limited supervision9.Ability to handle multiple tasksShift work/On call working mode will be required.Valid driver's license is required for this role.Domestic and International travel of at least 25%~50% will be required for this role.The actual job grade will be determined based on skill set and experience.
1 years of experience required
No management responsibility