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About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 以文字方式回覆線上對談或郵件，解決跨國客戶相關問題。協助處理客戶緊急案例，維護客戶使用滿意度。主管交辦事項及客服例行性工作協調管理。協助客戶完成帳戶開立與設定流程主動回報並記錄系統異常，配合技術團隊持續優化平台此職務僅為客戶服務，不需推銷、無業績壓力。 上班時間 早班：8:00～17:00 ，休息時間1.5小時需能接受週末與例假日輪班制度 您將獲得 通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事能與國外同仁交流、增加視野的工作環境優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

具體工作內容 此職位歡迎「注重用戶成長之客服」或「重注客戶關懷服務的業務」前來應徵。 日常客服以及嚴重客訴案件處理(以電話進行客戶服務為主要)。定期關懷負責的客戶 account，找出能提升用戶使用量的模式，加以制訂關懷話術、手法與分享優化成功案例。有能力分析客戶常見問題的現象及流程，與營運及工程人員討論內外流程或技術解決方案。公司最新活動的吸收與傳遞給團隊 (如:活動內容、目的、因應話術、常見問題擬訂、確保活動推行後的服務順利)具有文字客服、電話客服經驗，響應速度快且邏輯清晰，對自我本身有一定的服務顧客品質要求。定期參加與檢視客服培訓內容的合適性、並檢視過去文字或通話品質以供未來調整。 Working with OP team！ 在這個 team，我們的步調很快，我們會很常問：「你會怎麼想？覺得怎麼做更好？」在這個團隊裡面，就算是每天有一千萬種不同的事情進來，我們都希望你能享受破解任務的成就感。我們注重團隊合作，一起解決問題並讓產品與服務流程變得更好。 還有，這絕對稱不上一份FANCY JOB！我們的責任是讓營運穩定，並且找出營運成長的蛛絲馬跡。我們希望team內的每一個人，腳踏實地地解決問題，能和我們以及合作業者協力，打造一個也屬於你的車麻吉。

Omnichat (原Easychat）創辦於 2017年，是來自香港的新創企業，專注於發展全通路對話式商務 (Omnichannel Chat Commerce)。涉及技術和產品包括串接官網對話及整合不同社群通訊軟體， 跨渠道用戶數據追蹤，全通路線上線下 OMO 導購銷售，Live Chat、Chatbot、自動化跨渠道再行銷，快速讓客戶營收成長及提升銷售轉換。目前正擴大市場版圖：台灣、香港、馬來西亞、新加坡等多個亞洲城市品牌客戶。客戶的成長是我們最重視的一環，而作為客戶成功顧問，你將是團隊與客戶溝通的橋樑。瞭解需求、解決問題、協助客戶成功導入，將客戶的需求反饋給產品團隊，從而協助公司打造更棒的產品。我們需要親切、熱情、有責任感的你一起加入Responsibilities【協助客戶成功，續約及加購業績KPI達成】－評估客戶系統成效、確保完成客戶系統後續續約－檢測客戶使用產品成效並與其定期進行成效會議，提供可行的行銷規劃建議－觀察市場及行銷策略資訊、掌握跨渠道自動化再行銷的操作，並能為客戶提供有效建議，提升客戶使用率和銷售轉換率－主動挖掘和梳理客戶需求與預期成果，協助規劃初步技術解決方案，並完成系統方案升級或功能加購－建立及維護長期良好客戶關係，擔任客戶與產品團隊之間的橋樑【協助客戶導入專案規劃與客戶協作】－與客戶進行教育訓練與系統上線輔導－依據客戶使用系統平台，與內部工程團隊和客戶 IT 團隊合作，協助測試及數據串接等實務問題，確保專案準時上線【產品文件與知識內容建立】－撰寫產品操作手冊、系統流程指引、常見問題（FAQ）及解決方案，讓客戶能快速自助查找資訊－定期更新教學文件與知識庫，提升內部團隊與客戶的使用經驗

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 透過線上文字訊息與電子郵件回覆，協助跨國客戶解決問題處理客戶緊急案例，確保使用體驗與滿意度支援主管交辦事項及例行性服務工作本職務專注於客戶服務，無需推銷，亦無業績壓力 上班時間 中班：14:30～23:00 休息時間1小時晚班：16:00～00:30 休息時間1小時每四週排班一次，該四週皆為固定班別需可配合例假日與國定假日輪班制度值晚班提供額外津貼每日220元 您將獲得 通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事能與國外同仁交流、增加視野的工作環境優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

你不是在辦活動，你是在「設計一套能自我轉動的激勵系統」。此職位負責主導 SWAG 創作者端的活動機制設計。需具備強大的產品化思維，將平台資源（流量、功能權限、榮譽體系等）轉化為具備吸引力的活動產品，並引導創作者提升內容供需、活躍度及留存率。你將與產品、數據、Ops 團隊緊密協作，透過「資源槓桿」達成最佳營運目標。

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 透過線上文字訊息與電子郵件回覆，協助跨國客戶解決問題處理客戶緊急案例，確保使用體驗與滿意度支援主管交辦事項及例行性服務工作本職務專注於客戶服務，無需推銷，亦無業績壓力 上班時間 大夜班：23:30-08:30 休息1.5小時需配合週末與例假日輪班制度 你將獲得 通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事能與國外同仁交流、增加視野的工作環境優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.This is a hands-on technical support role requiring physical testing and troubleshooting of devices in a lab environment, and fluency as a native French speaker.Hybrid role: Monday, Tuesday, Wednesday on site in Mahon, Cork.The Role:Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities?  We are searching for a native French speaker Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems.  The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.  At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. May be called on to setup and maintain a Lab in the local area.You will also enjoy opportunities to advance your Career in a diverse environment.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:Resolve technically complex support issues reported by the customers and/or other team members. Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.Own the technical relationship with customers and manage their expectations.Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshootingProvide ad hoc feedback about trends and new issuesOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.Deliver consistent customer experience that meets or exceeds our commitments.Be compassionate, respectful and honest Key Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Expert knowledge of video conferencing and AV productsExpert/Advance knowledge of windows and Mac OS  Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google MeetAdvanced knowledge of computer networking and operating systemsFamiliarity with Android-based device (beyond cellular phones) desirableFamiliarity with IOS devices desirableExcellent communications both verbal, oral and interpersonal skills.Excellent customer service skills. Demonstrated ability to quickly learn and troubleshoot new technologies Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.  Professional level English and French skills, spoken and written.  Second European language is desirable.In addition, preferable skills and behaviors include:Minimum 3 years of experience in a technical support capacity, with at least 2 years videoconference (VC) troubleshooting experienceMinimum 2 years of providing remote technical support1yr providing high-touch support to Enterprise accountsTechnical certifications beneficial, but not requiredEducation:Bachelor’s degree in Computer or Electronic and CommunicationEngineering or equivalent degree/experience preferred.Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

在這份工作裡，你不只是一位顧問， 你是一座 橋樑 —— 連結台灣孩子與世界， 讓他們用英語探索、用旅行成長。 我們是一支專注於 海外留遊學、親子遊學團、兒童線上英文教育 的團隊。 使命是：用愛與專業，陪伴孩子走向更寬廣的世界。 如果你相信教育能改變人生， 如果你渴望一份能影響未來世代的工作， 我們正在等你。✨◆福利制度 1. 認識半年禮（留任獎金）新加入之正職夥伴於工作滿 6 個月後，可領取 NT$10,000 留任獎金。此為公司感謝夥伴努力付出、共同成長的重要心意。2. 特休旅遊補助金當您使用特休時，公司將提供 每休假一日 NT$2,000 元 之旅遊補助金，鼓勵所有夥伴適時充電、維持身心健康。 3.遊學補助金：工作滿6個月 $10,000元~$50,000元 4.上課學習補助： 每年$5,000元~$15,000元 5.線上英文：每月10～20堂（每堂25分鐘）真人外師一對一上課. 6.出團：免費機票/簽證/住宿/三餐/週末活動 7.海外學校參訪：免費機票/簽證/住宿 8.海外語言學校：台灣經理工作機會 9.三節禮品 10.員工旅遊

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams, and headsets) and software, as well as escalations from our Tier 1 team.Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and Bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus.Primary Job ResponsibilitiesTroubleshoot software, connectivity, and hardware issues for customers via phone, email Resolve escalated support tickets from our Tier 1 support teamAssist the Tier 1 support team by guiding them to resolve tickets without escalationProvide ad-hoc feedback about trends, new issues, and the voice of the customerIn periods of low technical support volume, assist with related projectsMinimum QualificationsMinimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phoneMinimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB productsMinimum 2 years providing support for software used with hardwareExperience providing support for IT/office usersFluent (written and spoken) in English and [adjust language by region]Helpful Knowledge and SkillsExperience quickly learning how to troubleshoot new technologies and communicate them to othersStrong knowledge of USB, wireless, and Bluetooth technologies Experience with Salesforce/Oracle/Zendesk support ticketing systemsKnowledge of common IT office equipment, technology, standards, and technologyExcellent communication skillsStrong and verifiable understanding of customer care processes and techniquesExperience in QA and SQA  testingExperience in Confluence/Asana and other knowledge management systems Education4-year degree or equivalent experienceAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Who We AreThe Customer Experience team at Logitech is committed to putting customers first in our journey as a multi-category, multi-brand company. We strive to exceed expectations, accelerate continuous improvement, and deliver outstanding self-service experiences through a LEAN approach and relentless customer advocacy. Join us to be part of a dynamic, collaborative environment where your work enables both customer and business success.The OpportunityAs a CX Knowledge Quality Performance Specialist, you will serve as the key quality gatekeeper for both new and existing knowledge base content. You will ensure each article is accurate, consistent, user-focused, and optimized for maximum impact. Working cross-functionally and leveraging both content and analytics best practices, you will raise the standard for self-help resources—driving content quality, supporting its ongoing performance, and ultimately making it easier for customers to help themselves.Your ContributionBe Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the key behaviors for success at Logitech.Content Quality AssuranceConduct in-depth reviews of new and existing knowledge base articles to ensure clarity, accuracy, and alignment with brand tone and guidelines.Establish editorial standards and checklists, apply them for content review, proactively identifying inconsistencies or outdated information.Partner with Product Managers, CX Product Deployment team, subject matter experts, and support agents to obtain missing details or clarifications.Perform scheduled and ad-hoc audits of key content areas, reporting on quality trends and improvement opportunities.Content Performance EnhancementCollaborate with the analytics team to interpret data on article usage, feedback, and contact deflection.Use findings to recommend and implement improvements to article structure, length, language, and discoverability.Support ongoing SEO efforts by ensuring proper use of keywords, metadata, and linking strategies within content.Assess article performance post-optimization, tracking improvements in customer engagement, search visibility, and issue resolution rates.Knowledge Governance Continuous ImprovementMaintain and improve content lifecycle governance processes—archival, updates, version control, and stakeholder notifications.Help enforce workflows for content creation, review, publication, and retirement, ensuring compliance with internal standards.Collect and analyze feedback from customers and internal teams; use those insights to directly enhance content quality and performance.Promote best practices and serve as a champion for quality standards within the broader CX Knowledge team.Cross-Functional Change Management SupportWork closely with Support, Product, and IT teams to ensure content accurately reflects latest product features, policies, and customer pain points.Assist in managing communications for major content updates, migrations, or knowledge base changes.Participate in projects to streamline customer journeys and optimize knowledge base structure and navigation.Tool Process OptimizationUtilize content management and analytics tools (e.g., Zendesk Guide, Google Analytics) to manage, measure, and improve content processes.Stay updated on platform developments and recommend enhancements to editorial or analytical workflows.Key QualificationsExperience: Minimum 2 years in content quality assurance, technical writing, content optimization, or knowledge management—preferably in a customer support setting.Analytical Ability: Skilled at interpreting customer usage data and content performance metrics to make data-driven improvements.Content SEO Knowledge: Solid understanding of editorial standards, search engine optimization (SEO), and CMS best practices.Communication: Exceptional written and verbal communication skills, able to give and receive constructive feedback.Collaboration: Effective at working with cross-functional and distributed teams; strong relationship-builder.Proactivity: Highly organized, detail-oriented, and persistent in driving content improvements.Customer Focus: Deep empathy for self-service users and a passion for removing friction from customer journeys.Experienced AI user, comfortable with adopting and navigating new technologies.PreferredA certification or experience with KCS (Knowledge-Centered Service) is desirable, but not mandatory.EducationBachelor’s degree in Communications, Technical Writing, Information Science, Business, Marketing, or equivalent experience.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.