Cake 找工作

在這份工作裡，你不只是一位顧問， 你是一座 橋樑 —— 連結台灣孩子與世界， 讓他們用英語探索、用旅行成長。 我們是一支專注於 海外留遊學、親子遊學團、兒童線上英文教育 的團隊。 使命是：用愛與專業，陪伴孩子走向更寬廣的世界。 如果你相信教育能改變人生， 如果你渴望一份能影響未來世代的工作， 我們正在等你。✨ ◆福利制度 1. 認識半年禮（留任獎金）新加入之正職夥伴於工作滿 6 個月後，可領取 NT$10,000 留任獎金。此為公司感謝夥伴努力付出、共同成長的重要心意。2. 特休旅遊補助金當您使用特休時，公司將提供 每休假一日 NT$2,000 元 之旅遊補助金，鼓勵所有夥伴適時充電、維持身心健康。 3.遊學補助金：工作滿6個月 $10,000元~$50,000元 4.上課學習補助： 每年$5,000元~$15,000元 5.線上英文：每月10～20堂（每堂25分鐘）真人外師一對一上課. 6.出團：免費機票/簽證/住宿/三餐/週末活動 7.海外學校參訪：免費機票/簽證/住宿 8.海外語言學校：台灣經理工作機會 9.三節禮品 10.員工旅遊夥伴成長藍圖福利：https://drive.google.com/file/d/1zA-IyDny5zSe3tZHqU2-2dcK7g64EM5S/view

Omnichat (原Easychat）創辦於 2017年，是來自香港的新創企業，專注於發展全通路對話式商務 (Omnichannel Chat Commerce)。涉及技術和產品包括串接官網對話及整合不同社群通訊軟體， 跨渠道用戶數據追蹤，全通路線上線下 OMO 導購銷售，Live Chat、Chatbot、自動化跨渠道再行銷，快速讓客戶營收成長及提升銷售轉換。目前正擴大市場版圖：台灣、香港、馬來西亞、新加坡等多個亞洲城市品牌客戶。客戶的成長是我們最重視的一環，而作為客戶成功顧問，你將是團隊與客戶溝通的橋樑。瞭解需求、解決問題、協助客戶成功導入，將客戶的需求反饋給產品團隊，從而協助公司打造更棒的產品。我們需要親切、熱情、有責任感的你一起加入Responsibilities【協助客戶成功，續約及加購業績KPI達成】－評估客戶系統成效、確保完成客戶系統後續續約－檢測客戶使用產品成效並與其定期進行成效會議，提供可行的行銷規劃建議－觀察市場及行銷策略資訊、掌握跨渠道自動化再行銷的操作，並能為客戶提供有效建議，提升客戶使用率和銷售轉換率－主動挖掘和梳理客戶需求與預期成果，協助規劃初步技術解決方案，並完成系統方案升級或功能加購－建立及維護長期良好客戶關係，擔任客戶與產品團隊之間的橋樑【協助客戶導入專案規劃與客戶協作】－與客戶進行教育訓練與系統上線輔導－依據客戶使用系統平台，與內部工程團隊和客戶 IT 團隊合作，協助測試及數據串接等實務問題，確保專案準時上線【產品文件與知識內容建立】－撰寫產品操作手冊、系統流程指引、常見問題（FAQ）及解決方案，讓客戶能快速自助查找資訊－定期更新教學文件與知識庫，提升內部團隊與客戶的使用經驗

客戶的成長是我們最重視的一環，我們正在尋找具備策略思維與卓越溝通能力的客戶經理，負責擔任Omnnichat大型客戶的數位轉型顧問，提供諮詢服務給各產業龍頭企業（如：全球知名專櫃保養品牌、大型食品集團、跨國時尚集團、醫美、旅遊等產業），協助解決方案成功部署、產出績效並實現商業目標。https://www.omnichat.ai/tw/Responsibility● 成為客戶的主要聯繫窗口，經營長期、互信的合作關係● 培訓陪跑客戶使用我們的產品，提出優化建議，幫助客戶跟我們一起成長● 規劃客戶的續約和加售策略，根據使用成效與商業目標，與客戶共同達成長期合作機會● 關注最新的 MarTech 趨勢，引導客戶探索創新應用方式● 和我們內部的 PM、技術、行銷等團隊密切合作，確保專案順利推進● 持續聽客戶的聲音，整理使用者反饋，和產品團隊一起打造更棒的產品

線上英文顧問｜協助孩子找到最適合的學習方向 🌟 📍 工作內容 與學生及家長溝通學習需求，推薦並安排最適合的老師試聽課程 在學生完成試聽並有意願後，引導購買課程，並協助完成整體報名與課程安排流程 學生購課後的長期追蹤與關懷： 定期了解學生的學習進度與表現 與家長討論教材難易度、上課時間、課程安排等是否需要調整 主動提供學習建議，協助學生穩定持續進步 與教學團隊保持緊密合作，針對老師的教學內容與表現進行回饋與討論，協助課程品質持續提升 定期整理學生學習狀況與需求，回饋行銷與教學團隊，優化整體服務體驗 💡 我們希望你 擅長溝通、傾聽，能協助學生找到最適合的學習路線 對教育充滿熱情，願意陪伴孩子成長並見證進步 喜歡團隊協作，能與老師團隊討論課程改善與教學品質提升 有顧問式銷售、教育顧問或家長溝通經驗者佳（無經驗也可培訓）

▍公司介紹 學籽文創線上教育品牌創辦於2020年，我們希望能幫助每個人心中關於夢想或是熱情的小小種子，有機會透過線上教育的學習模式，而孕育出每顆種子開花結果的成長樣貌。 學籽團隊嚴格篩選並邀請了來自各個領域的頂尖人士，學籽自許能如同燈塔一般，照耀在資訊氾濫的大海中迷途的學習者，在這漫長且無止盡的人生學習路上，提供並陪伴著每個想學習的人一個明確的方向。 從創立以來，學籽每個月至少有超過 10,000+ 名來自海外的學習者來此尋找課程，同時學籽也堅持以高規格高品質的製課方式，將每位開課講師深藏的專業知識、技藝與故事進行分享與傳承，更以多元的視角獲得市場上亮眼的成效。 ▍關於這個角色 如果你期待，能深入了解教育產業，並真心認同你所提供的服務價值；同時，還能針對顧客的真實需求，提供合適的諮詢服務；如果你喜歡，透過溫暖且客製化的文字，與顧客建立真誠互動的關係；如果你希望，能與學籽共同為線上教育產業貢獻一些力量；那麼學籽非常期待你的加入！ ▍工作內容 1. 客戶服務-透過私訊回覆或是電話溝通，排除學員在購課與上課中的問題，提出雙贏的解決方案。-持續追蹤用戶旅程，針對購課與學習動線提出具體的優化方案。 2. 客服系統與 SOP 建立-更新、維護 FAQ 與客服內部文件，並建立標準化、系統性的回覆流程。-協助建構自動化用戶行銷與服務路徑，提升溝通效率。 3. 用戶研究與產品回饋-執行用戶訪談與意見蒐集，維護核心學員關係，建立深度溝通管道。-整理用戶痛點與市場回饋，定期向產品、課程團隊提出優化提案。 4. 行政庶務支援-負責各類行政總務與團隊庶務工作。

動見科技從影像 AI 演算法開發到使用者網站平台，打造一個為商業車隊賦能的車隊管理服務，並逐步擴大服務面向。這套已經獲得國內外大型企業採用的解決方案正在尋求一位有經驗的FAE客服工程師，協助客戶解決產品使用上的問題，並定期收集客戶使用回饋，分析問題來源，以利優化產品功能◎《Responsibility》◎◆產品技術支援 (40%)- 提供客戶技術反饋或解決方案以解決客戶問題- 產品技術問題分析並偕同開發團隊解決問題- 定期統整分析報表並提出解決方案，協助研發團隊提升品質◆客戶體驗 (30%)- 配合業務與客戶需求，分析安裝的應用程序系統之技術問題，檢查其技術工作狀況，並在需要時進行修復- 與廠商合作討論，協助安裝硬體設備流程以及協助客戶有效地維護工程應用程序- 持續監控產品效能指標並偕同開發團隊解決問題◆產品教育訓練 (30%)- 提供客戶技術支援服務、技術培訓並定期追蹤狀況- 準備有關產品展示的相關記錄、數據和文件，進行有關新產品和服務的訓練課程，並支援業務團隊組織產品展示和培訓- 提供客戶特定應用、各式開發階段中產品應用的技術支援與訓練◎《Requirements》◎- 3年以上相關工作經驗- 曾以python寫script自動化處理客戶報告和數據的經驗- 有Linux系統操作經驗- 需配合出差◎《Our Preference》◎熟悉車用電子產品尤佳｜ 動見科技是誰 ｜動見成立於2019年，是一間由三位台大教授所創立的破壞式AI新創公司，目前的任務是希望藉由車隊管理來降低危險駕駛行為並維護用路人的安全，未來我們自詡能成為一家Data provider，利用即時影像圖庫提供多元的解決方案。看看動見如何將冷門變熱門最新產品介紹｜為何要加入動見 ｜1. 從車隊管理到即時影像圖資，動見科技的潛能跟舞台無限大，快來看看我們榮獲「2023AI大賞」的專題報導違規、疲勞駕駛AI馬上發出警告，車隊管理如何幫了大忙？2. 由專業評審團針對數位人才轉型、DEI 多元共融、雇主品牌創新指標項目評分，選出代表台灣雇主品牌成功前 20 間優秀企業2023 Yourator雇主品牌大賞-優秀企業得獎者之一3. 2024獲選百大新創之一2024新創100大｜ 新世代工作福利主張｜優渥薪酬完整的獎酬及晉升制度即時獎勵半年績效調薪制度，即時回饋員工額外休假每年額外3天有薪病假與2天有薪事假，有事要請假不用再猶豫彈性工時彈性工時08:30-09:30，不再擔心下雨塞車或是睡過頭教學相長完善新人訓練，還有教育訓練補助給你用每月活動月底Happy hour、慶生會及美味餐點，就是要犒賞你員工出遊每年定期舉辦員工出遊日，放電放鬆一起出遊去，不小心發現同事的另一面明亮環境明亮舒適的辦公空間以及歡樂工作氣氛，標配筆電、外接螢幕及無線滑鼠鍵盤

【@cosme Beauty Ranking Tour】美妝快閃活動現場工讀生你熱愛美妝、喜歡與人互動，想親身參與大型品牌快閃活動、累積第一線零售經驗嗎？今夏，邀請你加入 @cosme Beauty Ranking Tour 活動團隊，實際參與台灣指標級美妝快閃店營運，近距離接觸消費者、學習品牌活動與店舖運作流程！⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻【關於這份工作】艾思網絡（i-TRUE）是日本 NO.1 美妝口碑平台 @cosme 在台灣的營運團隊，長期深耕美妝產業，從「真實、以消費者為中心」為核心理念，打造台灣最完整的美妝消費者資料庫與購物體驗。這次，我們將在新光三越南西本館舉辦 @cosme beauty ranking tour 限定快閃活動，邀請你一起站上第一線，親身參與這場以消費者為核心的沉浸式美妝展場體驗！⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻【工作內容】你將實際參與 @cosme Beauty Ranking Tour 活動現場營運，工作內容包含： • 商品／試用品陳列與補貨 • 試用品清潔與展區維護 • 備品補充與庫存整理 • 招呼來店顧客、引導體驗 • 協助介紹商品與提供選購建議 • 結帳與簡易收銀作業 • 活動介紹與互動說明 • 協助顧客問題排除 • 活動進場／撤場支援（需搬運部分活動器材與商品） • 其他現場營運支援事項⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻【你將獲得】這不只是工讀，而是一次深入美妝零售第一線、累積店舖營運實戰經驗的機會：✨ 實際參與大型美妝快閃店營運✨ 體驗「以消費者為中心」的展場與零售設計✨ 累積第一線顧客服務 / 銷售 / 店舖營運經驗✨ 接觸最新美妝趨勢與熱門產品✨ 提供教育訓練⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 以文字方式回覆線上對談或郵件，解決跨國客戶相關問題。協助處理客戶緊急案例，維護客戶使用滿意度。主管交辦事項及客服例行性工作協調管理。協助客戶完成帳戶開立與設定流程主動回報並記錄系統異常，配合技術團隊持續優化平台此職務僅為客戶服務，不需推銷、無業績壓力。 上班時間 早班：8:00～17:00 ，休息時間1.5小時需能接受週末與例假日輪班制度能配合週一支援5:00-14:00班別（約2個月一次，提供額外交通補助400元） 您將獲得 工作生活平衡通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事雙節（各0.5個月）與年終獎金優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience in a customer-facing role in management consulting, enterprise technology sales, or professional services. Experience leading business or cloud technology transformation programs for enterprise organizations. Experience building and maintaining relationships with C-suite or VP-level executives. Preferred qualifications: Master's degree in a Management, Technical, or Engineering field. Experience orchestrating large, multi-workstream programs involving customers, partners, and internal teams in a matrixed organization. Experience building business cases and articulating the ROI of technology investments to executive stakeholders. Knowledge of the Google Cloud ecosystem. Familiarity with the enterprise AI/ML landscape and concepts of agentic transformation. About the jobThe Google Cloud Consulting (GCC) team is evolving to meet the demands of enterprise AI transformation. As a Consulting Account Lead (CAL), you will be the single point of accountability for shaping, orchestrating, and delivering our most strategic customers' transformation journeys. You will act as the executive trusted advisor to C-suite executives, defining the "how" behind their most ambitious goals and ensuring they realize tangible business value from their investment in Google Cloud and Google AI.In this executive leadership role, you will own the customer's change journey, from architecting the services strategy early in the business cycle to establishing governance and acting as the unifying thread across complex delivery programs involving the customer, partners, and internal Google teams. You are the definitive post-sales transformation and Customer Experience (CEx) leader on the account.In this role, you will be expected to be on the customer site approximately 50% of the time.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Be the lead customer experience and transformation advisor for C-suite and VP+ stakeholders, developing and delivering points on how to drive measurable business value, participant differentiation, and ROI. Own the end-to-end services strategy by creating strategic roadmaps, proposals, and delivery plans directly linked to business objectives and constraints. Manage cloud delivery programs with key customers, ensuring execution and quality across the customer, partners and GCC, while mitigating transformation risks. Establish and lead the program operating model and governance structure to ensure accountability and alignment. Orchestrate resources across the CEx organization and advocate for the customer with cross-functional teams. Be a change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, including owning the plan to activate and drive usage of Google Cloud and AI Solutions, communicating progress toward realized value. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams, and headsets) and software, as well as escalations from our Tier 1 team.Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and Bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus.Primary Job ResponsibilitiesTroubleshoot software, connectivity, and hardware issues for customers via phone, email Resolve escalated support tickets from our Tier 1 support teamAssist the Tier 1 support team by guiding them to resolve tickets without escalationProvide ad-hoc feedback about trends, new issues, and the voice of the customerIn periods of low technical support volume, assist with related projectsMinimum QualificationsMinimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phoneMinimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB productsMinimum 2 years providing support for software used with hardwareExperience providing support for IT/office usersFluent (written and spoken) in English and [adjust language by region]Helpful Knowledge and SkillsExperience quickly learning how to troubleshoot new technologies and communicate them to othersStrong knowledge of USB, wireless, and Bluetooth technologies Experience with Salesforce/Oracle/Zendesk support ticketing systemsKnowledge of common IT office equipment, technology, standards, and technologyExcellent communication skillsStrong and verifiable understanding of customer care processes and techniquesExperience in QA and SQA  testingExperience in Confluence/Asana and other knowledge management systems Education4-year degree or equivalent experienceAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.