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【Splashtopについて】 弊社はアメリカ・シリコンバレーのベンチャー企業によって開発され、世界中で急速にユーザーを獲得したリモートデスクトップアプリ「Splashtop」を提供するSaaS企業です。 当社の製品は複数のプラットフォーム（Windows、macOS、iOS、Android）に対応しており、ITおよび教育コミュニティで高く評価されています。 詳細はwww.splashtop.comおよびwww.mirroring360.comをご覧ください。App Store / Google PlayでSplashtopを検索することもできます。 全世界で3,000万人以上のユーザーがおり、日本でも5,000社以上が導入し、問い合わせも増えてまいりましたため、ユーザーの相談窓口となり、日本チームと台北にある開発チームとの間をつなぐテクニカルサポート担当を募集しています。【About Splashtop】Splashtop is a SaaS company offering industry-leading remote access/support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play).We have over 30 million users worldwide, and in Japan alone, more than 5,000 companies have adopted our product. Due to the increasing number of inquiries, we are looking for a technical support representative who will serve as the user's point of contact and bridge the gap between our Japan team and the development team in Taipei.

▲ About Splashtop:Splashtop, the leading provider of remote desktop and device collaboration solutions, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com or look for Splashtop in App Store / Google Play).

投遞履歷請一律至專屬的職缺網頁：https://25sprout.teamdoor.io/s/wvldQQgM 直接透過 Cake平台投遞將不會回覆唷 SurveyCake Team 持續擴張中，我們正在尋找一位具備使用者行為觀察力、商業敏銳度的 Senior CRM Specialist。SurveyCake Customer Success Team 的理念是能夠讓使用者「成功」更大於「回答」問題，關心使用者需求，總是以「如何能夠讓使用者得到最好解決辦法」為第一優先，我們需要你捲起袖子來跟我們一起製作美味蛋糕！此職位主要服務的對象為 SurveyCake 標準、專業、團隊版訂閱制的使用者，你將會擔任解決使用者問題的專家，不僅透過使用者行為數據監測與分析，洞察使用者需求，達成滿意度與訂閱留存率的提升，更能在適當時機推動方案升級。此外，更能依據行為分析結果，規劃與執行流失預防措施。同時，你也將會與團隊合作處理特殊個案，提供具體應對建議，並善用 AI 工具優化客服流程，持續強化 SurveyCake 在 SaaS 市場的服務品質與成長動能。▍在這裡你需要做的： 掌握使用者相關數據，主動辨識使用者需求、異常問題與 Upsell 機會，提出產品或服務的改善建議、使用者的應用建議。監測流失訂閱者的數據與輪廓，進而研擬挽回計劃並執行。在使用者回饋或提出新需求時，關注使用者滿意度與提升訂閱留存率，同時評估其潛在價值，並與產品、市場團隊合作，推進功能上線，將需求轉化為具體的營收成長機會。在人工處理 B2B 使用者訂閱的流程中，深入了解需求、找尋 Upsell 方案升級的機會。優化訂閱與整體服務支援流程，確保體驗順暢並支持訂閱留存及營收的目標。與其他 CS 針對特殊或進階個案進行討論，提供具體的應對建議，協助團隊提升解決問題的能力與信心。運用 AI 工具與數據分析，優化 CS 日常作業流程，提升回覆效率與服務品質。

Job Description The Data Rater’s role is to audit e-commerce websites in Japanese to ensure the accuracy of such e-commerce websites. Responsibilities will include but not be limited to: Capture information as requested;Check, qualify validate the products whether the data about a product offer page reflects the information on the actual page;Determine any bug occurs on the page and report such bug to the technical team from client for fixing;Validate the information on e-commerce websites by answering all questions provided on the online template. Qualifications College or Bachelor’s degree in any field (welcome freshers or students awaiting graduation)Good at Japanese (N3 up / Reading Writing)MS Office (Word, Excel);Good typing skillProficient in Microsoft Excel. Why you'll love working here 13 month salary Hybrid working model.Social – Health – Insurance paid fully.Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent).Annual leaves: 14 days.Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga…Training courses: Technical skills – Soft skills – English.

1. 協助部門主管分析資料及跟進等細節工作 2. 業務推動、業績掌控、回報及分析 3. 協助及輔導會員並成為公司與會員的溝通橋樑 4. 活動規劃與執行 5. 支援跨部門相互協助合作 6. 熟悉市場經營脈絡狀態 7. 顧客關係維持 7. 製作PPT簡報福利：年終獎金一個月績效獎金1-2個月三節獎金聯繫方式：TEL:0968-286-502LINE ID:ppoo5819

每天會做的事包含： ✅ 協助客戶找工作方向、提供貼心且專業的協助✅優化工作流程，提升服務速度與品質 ✅ 經營公司社群帳號，曝光品牌、推動合作 ✅ 建立企業夥伴關係，像大學、海外校友組織、專業社群等💡 熱愛與人互動，樂於分享有社群或數位行銷經驗尤佳彈性 9-to-4 工作制遠端工作，不受地點限制公司正快速成長，發展空間無上限給你舞台，也給你信任，讓你主導屬於你的成功案子

About the Role We are looking for a full-time Professional Services Consultant. This role is ideal for someone who is highly organized, detail-oriented, and passionate about helping our clients succeed while also driving the company’s growth. Key Responsibilities Client Services & Operations (50%) Deliver professional services to clients based on their needs.Manage client relationships, ensuring high levels of satisfaction and engagement.Track and manage client accounts, deliverables, and timelines.Maintain and update internal client records.Optimize internal processes to improve efficiency and enhance service delivery. Business Development & Growth (50%) Develop strategic partnerships with organizations, universities, and industry professionals to expand the reach.Manage and grow social media accounts, ensuring consistent branding and engagement.Identify new business opportunities to support the company’s expansion. Why Join Us? Flexible Work Hours: You'll have the freedom to plan your 40-hour workweek, as long as you begin your day by 9:00 AM and can wrap up anytime after 4:00 PM.Remote-Friendly Work Environment: Work from anywhere with a reliable internet connection.Career Advancement: As we grow, so do you! Opportunities to take on leadership roles and expand your skill set in a high-impact environment.Autonomy & Ownership: Work in an environment that values initiative and problem-solving. We trust our team members to take ownership of their projects and drive results.

有別於前期提供留學、遊學顧問的角色，美國求職顧問主要協助『已在赴美就讀大學/研究所的留學生』，提供專業諮詢服務之於美國簽證限制、在校規劃、求職策略、履歷技巧以及面試準備等。主要職責: 客戶服務與運營 (50%)：根據客戶需求提供專業的美國求職建議服務以及未來待辦事項、時程規劃等，管理客戶關係，並追蹤交付成果與時間表。優化內部流程提高效率。業務發展與成長 (50%)：建立與組織、大學及業界專業人士的戰略合作夥伴關係，管理社交媒體帳號，並辨別新的業務開發機會以協助公司擴展。 為何加入: 彈性工作時間與遠程工作環境。高度自主與專案擁有權。

As a Service Consultant, you will be responsible to maintain service quality and good relationships with existing students and provide end-to-end English Course consultation and experience as well as, Student progress managementCommunication and customer service on effective study activitiesInternal commercial aspectsCreating and maintaining a fun and engaging learning environmentPlanning, organizing, and executing events

SRB客戶業績提升與策略執行：運用業績數據分析與市場零售趨勢，協助客戶達成目標並提供具體落地計畫，持續推動客戶業績成長。 客戶關係管理： 維護並深化與現有客戶的合作關係，根據客戶需求協調資源以快速解決客戶問題，提升服務滿意度，促進長期合作。執行顧問陪跑專案：輔導潛力客戶參與顧問陪跑計劃，提供線上 1:1 顧問深度諮詢，針對客戶的電商數據與經營指標，提出優化官網營運策略，達成品牌業績目標。加值銷售：依據客戶需求提供顧問式推廣並導入公司各項加值服務（如：顧問陪跑方案、合約升級、進階模組等），提升公司服務性收入。課程講師／教材規劃製作：授課分享電商應用情境教材編寫，幫助商店快速上手，提升功能使用率＆業績成長。