Cake Job Search

客戶的成長是我們最重視的一環，我們正在尋找具備策略思維與卓越溝通能力的客戶經理，負責擔任Omnnichat大型客戶的數位轉型顧問，提供諮詢服務給各產業龍頭企業（如：全球知名專櫃保養品牌、大型食品集團、跨國時尚集團、醫美、旅遊等產業），協助解決方案成功部署、產出績效並實現商業目標。https://www.omnichat.ai/tw/Responsibility● 成為客戶的主要聯繫窗口，經營長期、互信的合作關係● 培訓陪跑客戶使用我們的產品，提出優化建議，幫助客戶跟我們一起成長● 規劃客戶的續約和加售策略，根據使用成效與商業目標，與客戶共同達成長期合作機會● 關注最新的 MarTech 趨勢，引導客戶探索創新應用方式● 和我們內部的 PM、技術、行銷等團隊密切合作，確保專案順利推進● 持續聽客戶的聲音，整理使用者反饋，和產品團隊一起打造更棒的產品

Key Responsibilities: ● Serve as the primary point of contact for clients, fostering strong and lasting relationships. ● Collaborate closely with internal teams (product, marketing, support) to ensure seamless alignment of strategies and prompt resolution of client issues. ● Ensure the timely delivery of requests and solutions, tailored to client needs and objectives. ● Maintain accurate and up-to-date documentation relevant to client interactions and account management. ● Drive clients to go live efficiently and strategically enhance their performance. ● Monitor client performance and revenue growth, proactively identifying opportunities for upselling and optimization. ● Introduce and promote new and existing functionalities and products to internal teams and client organizations. ● Provide training and guidance to clients on platform features, best practices, and industry trends to maximize their success. ● Develop and execute targeted promotional campaigns for B2B and B2C clients, tracking results and optimizing for maximum impact.The Company offers excellent employee benefits:● Very good remuneration!● You get birthday leaves once your join!● Extra Bonuses based on personal performance.● Formal review process once a year.● Opportunity to join a team of great professionals (like you!).● Opportunity to work with teams from multicultural background.● Dynamic and friendly work environment.● Open and transparent communication.● Team activities, (memorable) team buildings, Christmas party, and many more random parties.

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.Responsibilities-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate-Provide first level support for all technical and functional queries related to website and mobile application-Migrate customers to Alternative Distribution Channels including website and mobile application-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate-Continuously learn to keep up-to-date with changes and developments to services and procedures-Maintain confidentiality of the company’s customers and data-Adheres to the assigned shift schedule and avoids any late attendance-Keep abreast with the latest changes to any of the company’s procedures and new policies-Handle sudden rush of enquiries, stressful periods, and customer pressure

🚀 我們正在尋找一位能帶領團隊、優化流程，並推動跨國客服營運成長的專業經理人！ 這是一份100% 遠距工作的機會，與全球團隊協作，管理來自不同國家的客服團隊，確保服務品質與效率同時提升。 如果你熟悉CRM 系統，並擅長客服管理，這份工作將讓你發揮最大價值。 📌【工作內容】 營運管理：監督客服團隊的日常運營，確保服務交付高效、合規，並提升客戶滿意度。流程最佳化：制定並實施標準作業流程（SOP），特別是驗證流程（如年齡或內容審核），提升效率，減少錯誤率。工作分配與交接：協調任務分配（如2天內完成交接），確保流程順暢無縫銜接。團隊管理：負責招募、培訓與指導客服團隊，提升整體績效，營造正向的團隊文化。預算與資源管理：管理營運預算，優化人力與技術資源配置（如CRM工具），提升成本效益。績效監控：追蹤關鍵績效指標（KPI），如回應時間、對話量與顧客滿意度，並依據數據持續優化服務策略。合規管理：確保營運流程符合相關勞動法規及公司政策，包括驗證審核標準、內容合規性等。✅【任職要求】 優秀的領導能力、溝通能力與問題解決能力。 熟悉CRM 系統（如Zendesk、Salesforce）及資料分析工具。 有管理遠端團隊的經驗，熟悉遠端員工管理、流程優化及系統操作中英雙語能力佳，溝通表達順暢 ✅ 【福利待遇】 具競爭力的薪資及績效獎金。在充滿活力的行業中獲得職業發展的機會。拓展全球業務關係的國際化工作環境。彈性的工作環境，遠距辦公的彈性。

Marketing Manager Memiliki tanggung jawab untuk merencanakan, mengarahkan, atau mengkoordinasikan kebijakan dan program pemasaran, antara lain melihat permintaan untuk Propertidan jasa yang ditawarkan oleh perusahaan dan pesaingnya serta mengidentifikasi Client potensial.Selain itu, ia juga memberikan laporan kepada Atasan terkait strategi-strategi yang sudah dilakukan tim marketing untuk memasarkan property.

我們正為一間 外商直銷品牌 尋找 法遵合規經理（Compliance Manager） 此角色將成為市場合規的核心推動者，負責維護會員網絡的營運品質、確保市場行為與宣傳內容皆符合法規與公司政策，並與國際團隊密切合作，提升整體品牌信任度。 🌍 職務概述 此職位需掌握會員市場動態，監督直銷體系的營運合規性，並協助內部部門（業務、客服、法務）處理違規調查、素材審核、合規教育與政策落地。 同時也需與海外法遵夥伴協作，確保全球策略與在地作法一致。 🧩 工作職責 📌 市場合規監測 監測會員在各類平台（含社群、銷售通路、活動場合）的經營行為與宣傳內容。 追蹤並分析市場狀況，提出風險評估與改善建議。 📌 違規調查與政策執行 受理並調查市場違規案例，蒐集證據、撰寫調查報告。 執行後續處置，並協助各部門進行溝通與改善。 📌 宣傳素材審核與教育訓練 審核文字、社群貼文、影片、簡報等內容，確保符合政策與在地法規。 發展合規教育教材，提升會員正確宣傳與銷售的觀念。 📌 與國際團隊協作 與海外合規團隊保持溝通，推動制度落地與流程優化。 定期同步市場洞察，協助調整全球政策方向。

工作範圍與職責： 與管理層合作，根據學生與家長需求調整公司政策與策略建立客訴與危機處理機制，確保有效應對問題建立並優化客服流程，確保學生與家長能即時且專業地獲得協助與行銷、招生、教學等部門協作，確保一致且優質的客戶體驗收集並分析客戶回饋，提出服務改善建議監督分校客服團隊表現與回覆效率，確保整體滿意度建立客服知識庫與常見問題 (FAQ) 系統，以提升效率與準確性培訓、指導與提升分校客服人員的專業能力與服務品質管理 LINE 官方帳號及其他客服平台的溝通品質 必要條件： 有客服管理、客戶關係或營運支援相關經驗，教育或服務產業尤佳熟悉客服流程設計與標準作業規範能熟練運用 LINE 官方帳號、CRM 系統或線上客服工具具備強烈的同理心與耐心，能妥善處理學生與家長的需求具備優秀的中英文溝通與書寫能力細心負責，具備良好問題解決與時間管理能力 加分條件： 具教育、補教或新創產業經驗能以數據及 KPI 進行服務成效分析有團隊管理或跨部門協作經驗具備其他語言能力者佳 薪資範圍： 月薪至少新台幣 45,000 元起，依資歷與能力可議，另提供績效獎金制度。 福利制度： 健保、勞保、勞退、彈性休假/排休、每雙周不定時聚餐、辦公室餵食、高級員工酒吧半價。

Responsibilities: Define team service strategies, design and optimize response workflows, reply frameworks, and feedback collection mechanisms to enhance overall efficiency and response quality.Leverage operational data, user feedback, and cross-departmental requirements to drive systematic process improvements and tool adoption, enhancing user convenience and internal efficiency.Collaborate with Product, Engineering, Compliance, and other teams to maintain consistency across all customer touchpoints, strengthening the overall user experience.Lead the tracking and cross-departmental resolution of major complaints, negative experiences, and process gaps to ensure service quality and brand trust.Establish service training programs and quality standards to enhance the team’s image and ensure consistent, empathetic, and professional responses.Plan and drive the customer service technology roadmap, coordinating with Product and Engineering to implement innovative tools that improve service efficiency and operational ease.Proactively foster a user-centric culture, influencing team decision-making and daily workflows, and deepening recognition of the value of service.Participate in departmental process building and project initiatives, including response audits, strategic planning, report optimization, and policy drafting, to improve operational maturity and transparency.Coordinate internal resources and case workloads, designing effective scheduling and support mechanisms to ensure stable team operations and flexible peak-time management.Manage team performance and development, conducting regular performance reviews, goal setting, and career discussions.Act as a role model for internal culture and values, cultivating strong team alignment with service quality, user empathy, and collaboration.Identify structural challenges arising from business growth and proactively propose process design and service strategy adjustments.