Cari Lowongan

Key Responsibilities: ● Serve as the primary point of contact for clients, fostering strong and lasting relationships. ● Collaborate closely with internal teams (product, marketing, support) to ensure seamless alignment of strategies and prompt resolution of client issues. ● Ensure the timely delivery of requests and solutions, tailored to client needs and objectives. ● Maintain accurate and up-to-date documentation relevant to client interactions and account management. ● Drive clients to go live efficiently and strategically enhance their performance. ● Monitor client performance and revenue growth, proactively identifying opportunities for upselling and optimization. ● Introduce and promote new and existing functionalities and products to internal teams and client organizations. ● Provide training and guidance to clients on platform features, best practices, and industry trends to maximize their success. ● Develop and execute targeted promotional campaigns for B2B and B2C clients, tracking results and optimizing for maximum impact.The Company offers excellent employee benefits:● Very good remuneration!● You get birthday leaves once your join!● Extra Bonuses based on personal performance.● Formal review process once a year.● Opportunity to join a team of great professionals (like you!).● Opportunity to work with teams from multicultural background.● Dynamic and friendly work environment.● Open and transparent communication.● Team activities, (memorable) team buildings, Christmas party, and many more random parties.

【技術支援客服主管]薪資範圍:新台幣8-15萬工作時間:1)早班:07:00-15:30(2)中班:15:00-23:30(3)晚班:23:00-07:30值班表由部門領導綿排,每月更換一次),月休4※上班工時和休假方式皆為當地公司所規定且符合當地法律規定之模式與規範,我公司僅協助配合告知求職者推薦履歷前應知事項,若有問題或有意願進一步了解,請加入TG諮詢,若無法接受與其配合,請勿投遞此職缺,以免浪費彼此寶貴時間,謝謝!崗位職責:1.負責公司產品通路客服技術服務支援；2、處理通路客戶回饋問題，協調客戶通路收集數據，分析數據；3、對客戶回饋的問題第一時間給予準確回复，並進行問題記錄；4、制定客服團隊管理規範，參與團隊的專業化建設，提升團隊專業水準；5、跟進回饋至業務對接部門或技術對接人員對問題的處理進度並及時回覆通路客戶；6.協調客服團隊與其他團隊的合作工作，及上級交代的其他事宜。任職要求:1、大專以上學歷，三年以上客服經驗，接觸過網路平台產品優先；2、有較強的口語表達能力，能夠與客戶或團隊在軟體應用等方面有良好的溝通；3.有較強的責任感與親和力，樂於幫助客戶或團隊解決問題；4.快速學習能力，解決問題能力及團隊合作精神；5.有耐心、細心、理解能力強，國語標準。6、B2B或B2C均可，帶過大量團隊優先且享有更高薪資

Urgently Hiring Operations ManagerCustomer ServiceforTaiwan location!!!🌟Hiring: Operations Manager for Customer Service/Support- Taipei, Xinyi District (Taiwan)🌟Requirements:• Minimum three years of customerservice center or BPO operations management experience.• Strong project management, communication, coordination, and cross-department collaboration skills.• Strong team leadership, motivation, and coaching abilities to drive performance improvement.• Strong analytical and problem-solving skills; able to remain calm and decisive under pressure.• Business-level English communication ability.Fixed working hours: 09:30 - 18:30Fixed days off: Saturday and Sunday

Job role/duties: 1.Manage the daily operations of the customer Service centre, providing onsite feedback on the on job training and support customer service personnel (empathy and effective communication) 2.Supervise the teams daily operations (attendance, daily KPI's etc.) 3. Handle online customer complaint cases, effectively managing escalated complaints and conducting case follow up 4. Act as a proxy for the Supervisors, being ready to substitute for the supervisors in executing tasks during emergencies when needed 工作職責 / 職務內容 1. 客服中心日常營運管理 負責客服中心的日常運營工作。 提供現場回饋、在職訓練指導與支援。 協助客服人員提升同理心與有效溝通能力。 2. 團隊管理與監督 監督團隊每日的營運狀況，包括出勤、時段安排及每日 KPI 等。 確保團隊遵循標準流程並維持服務品質。 3. 線上客訴處理與升級案件管理 處理來自多渠道的線上客戶投訴案件。 有效管理升級投訴，包括案件調查、追蹤進度與問題解決。 確保案件妥善記錄並在時限內完成結案。 4. 代理主管職責 作為主管的代理人，在緊急情況或需要時代替主管執行相關工作。 協助維持部門運作順暢、確保服務不中斷。

我們正為一間 外商直銷品牌 尋找 法遵合規經理（Compliance Manager） 此角色將成為市場合規的核心推動者，負責維護會員網絡的營運品質、確保市場行為與宣傳內容皆符合法規與公司政策，並與國際團隊密切合作，提升整體品牌信任度。 🌍 職務概述 此職位需掌握會員市場動態，監督直銷體系的營運合規性，並協助內部部門（業務、客服、法務）處理違規調查、素材審核、合規教育與政策落地。 同時也需與海外法遵夥伴協作，確保全球策略與在地作法一致。 🧩 工作職責 📌 市場合規監測 監測會員在各類平台（含社群、銷售通路、活動場合）的經營行為與宣傳內容。 追蹤並分析市場狀況，提出風險評估與改善建議。 📌 違規調查與政策執行 受理並調查市場違規案例，蒐集證據、撰寫調查報告。 執行後續處置，並協助各部門進行溝通與改善。 📌 宣傳素材審核與教育訓練 審核文字、社群貼文、影片、簡報等內容，確保符合政策與在地法規。 發展合規教育教材，提升會員正確宣傳與銷售的觀念。 📌 與國際團隊協作 與海外合規團隊保持溝通，推動制度落地與流程優化。 定期同步市場洞察，協助調整全球政策方向。

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.Responsibilities-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate-Provide first level support for all technical and functional queries related to website and mobile application-Migrate customers to Alternative Distribution Channels including website and mobile application-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate-Continuously learn to keep up-to-date with changes and developments to services and procedures-Maintain confidentiality of the company’s customers and data-Adheres to the assigned shift schedule and avoids any late attendance-Keep abreast with the latest changes to any of the company’s procedures and new policies-Handle sudden rush of enquiries, stressful periods, and customer pressure

Responsibilities: Define team service strategies, design and optimize response workflows, reply frameworks, and feedback collection mechanisms to enhance overall efficiency and response quality.Leverage operational data, user feedback, and cross-departmental requirements to drive systematic process improvements and tool adoption, enhancing user convenience and internal efficiency.Collaborate with Product, Engineering, Compliance, and other teams to maintain consistency across all customer touchpoints, strengthening the overall user experience.Lead the tracking and cross-departmental resolution of major complaints, negative experiences, and process gaps to ensure service quality and brand trust.Establish service training programs and quality standards to enhance the team’s image and ensure consistent, empathetic, and professional responses.Plan and drive the customer service technology roadmap, coordinating with Product and Engineering to implement innovative tools that improve service efficiency and operational ease.Proactively foster a user-centric culture, influencing team decision-making and daily workflows, and deepening recognition of the value of service.Participate in departmental process building and project initiatives, including response audits, strategic planning, report optimization, and policy drafting, to improve operational maturity and transparency.Coordinate internal resources and case workloads, designing effective scheduling and support mechanisms to ensure stable team operations and flexible peak-time management.Manage team performance and development, conducting regular performance reviews, goal setting, and career discussions.Act as a role model for internal culture and values, cultivating strong team alignment with service quality, user empathy, and collaboration.Identify structural challenges arising from business growth and proactively propose process design and service strategy adjustments.

工作範圍與職責： 與管理層合作，根據學生與家長需求調整公司政策與策略建立客訴與危機處理機制，確保有效應對問題建立並優化客服流程，確保學生與家長能即時且專業地獲得協助與行銷、招生、教學等部門協作，確保一致且優質的客戶體驗收集並分析客戶回饋，提出服務改善建議監督分校客服團隊表現與回覆效率，確保整體滿意度建立客服知識庫與常見問題 (FAQ) 系統，以提升效率與準確性培訓、指導與提升分校客服人員的專業能力與服務品質管理 LINE 官方帳號及其他客服平台的溝通品質 必要條件： 有客服管理、客戶關係或營運支援相關經驗，教育或服務產業尤佳熟悉客服流程設計與標準作業規範能熟練運用 LINE 官方帳號、CRM 系統或線上客服工具具備強烈的同理心與耐心，能妥善處理學生與家長的需求具備優秀的中英文溝通與書寫能力細心負責，具備良好問題解決與時間管理能力 加分條件： 具教育、補教或新創產業經驗能以數據及 KPI 進行服務成效分析有團隊管理或跨部門協作經驗具備其他語言能力者佳 薪資範圍： 月薪至少新台幣 45,000 元起，依資歷與能力可議，另提供績效獎金制度。 福利制度： 健保、勞保、勞退、彈性休假/排休、每雙周不定時聚餐、辦公室餵食、高級員工酒吧半價。

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade. The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels. Develop and implement customer service strategies, policies, and procedures that align with the company's goals and objectives.Understand customer's business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs.Collaborate with other departments to ensure that customer service is integrated into all aspects of the business.Develop and maintain relationships with key customers and stakeholders.Lead the communication with customer on abnormal events.

Marketing Manager Memiliki tanggung jawab untuk merencanakan, mengarahkan, atau mengkoordinasikan kebijakan dan program pemasaran, antara lain melihat permintaan untuk Propertidan jasa yang ditawarkan oleh perusahaan dan pesaingnya serta mengidentifikasi Client potensial.Selain itu, ia juga memberikan laporan kepada Atasan terkait strategi-strategi yang sudah dilakukan tim marketing untuk memasarkan property.