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你是一位對於數位領域有著高度興趣、極盡熱愛研究數位新事物的專案執行企劃執行人才嗎?如果你對於網站企劃提案、專案管理與執行、數位行銷工具使用與分析充滿熱情，希望能有機會透過數位解決方案幫助客戶解決問題，並渴望能夠與不同行業互動，那麼這個職缺將是你的理想選擇。[工作內容]採專案客戶制。可接觸國際性品牌以及其他不同行業類別，了解不同行業的營業重點-負責企業網站內容企劃提案、專案執行與維護。-負責數位化系統企劃提案、專案執行與維護。-網站流量成效追蹤與分析。*我們希望這個職務對於網路環境變化衍生的新技術具備研究及好奇的熱情有改變性的想法，具備與技術人員討論的溝通能力。[我們期待你]-具備相關領域的工作經驗，對於網站企劃與專案執行有深入的理解。-具有數位廣告公司的AE/SAE的經驗，這個工作能給你更寬廣的發揮空間喔。-具備良好的溝通能力和團隊合作精神，能與不同部門協調合作。-對於最新的網路趨勢和技術保持敏感，並能夠快速學習和適應變化。*加入我們的團隊，你將有機會參與多元的專案，並與不同行業的專業人才合作，共同打造協助客戶解決需求的最佳方案*提供GA4 證照考取學習課程。** 公司基本上不鼓勵加班，若臨時因客戶有需求或有較緊急的業務需配合加班時，公司會提供加班申請，給予相應的報酬或休假**[工作條件] 相關工作經驗：1年以上語文條件：英文(聽:中等、說:中等、讀:中等、寫:中等)擅長工具：(若懂一些SQL尤佳)FigmaGoogle Tag ManagerGoogle AnalyticsWordPowerPointExcelCSSHTML 瞭解更多傳旭工作特色 聽聽DC專案執行Laura 的經驗談

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 以文字方式回覆線上對談或郵件，解決跨國客戶相關問題。協助處理客戶緊急案例，維護客戶使用滿意度。主管交辦事項及客服例行性工作協調管理。協助客戶完成帳戶開立與設定流程主動回報並記錄系統異常，配合技術團隊持續優化平台此職務僅為客戶服務，不需推銷、無業績壓力。 上班時間 早班：8:00～17:00 ，休息時間1.5小時需能接受週末與例假日輪班制度 您將獲得 通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事能與國外同仁交流、增加視野的工作環境優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 透過線上文字訊息與電子郵件回覆，協助跨國客戶解決問題處理客戶緊急案例，確保使用體驗與滿意度支援主管交辦事項及例行性服務工作本職務專注於客戶服務，無需推銷，亦無業績壓力 上班時間 中班：14:30～23:00 休息時間1小時晚班：16:00～00:30 休息時間1小時每四週排班一次，該四週皆為固定班別需可配合例假日與國定假日輪班制度值晚班提供額外津貼每日220元 您將獲得 通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事能與國外同仁交流、增加視野的工作環境優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

About BID Operations BID Operations, founded in Sydney, Australia, and expanded globally, is a fast-growing financial technology company. Our mission is to connect global financial resources with real-world demands through cutting-edge technology, and to build a fair, transparent, and trustworthy fintech platform tailored for financial professionals and institutions. BID Operations 總部成立於澳洲雪梨，透過先進科技整合全球金融資源與其需求，打造一個公平、透明且值得信賴的金融科技平台，並為跨國客戶提供即時與高效支援。 Why join BID Operations 我們是一個年輕且重視意見回饋的團隊，扁平化管理為優化流程與制度帶來能量。加入 BID Operations，您將能在這個變動快速且持續迭代的產業不斷更新專業知識，並增強溝通能力。 您將負責 透過線上文字訊息與電子郵件回覆，協助跨國客戶解決問題處理客戶緊急案例，確保使用體驗與滿意度支援主管交辦事項及例行性服務工作本職務專注於客戶服務，無需推銷，亦無業績壓力 上班時間 大夜班：23:30-08:30 休息1.5小時需配合週末與例假日輪班制度 你將獲得 通過培訓期後，享有額外定期考核獎金外商工作氛圍輕鬆與好相處同事能與國外同仁交流、增加視野的工作環境優於勞基法的特休 (一年15天、三年20天）與工時（7.5小時）外商管理風格每年額外彈性福利金(FSA) 20,000元與個人培訓補助6,000元 每人配置升降辦公桌

1.Khu vực sảnh / Lobby area:•Thực hiện checklist hàng ngày cho khu vực tiền sảnh: kiểm tra công tác vệ sinh, trang thiết bị, tác phong của nhân viên nhà thầu (an ninh và vệ sinh) / Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff.2.Khu vực quầy Chăm sóc khách hàng / Customer Service Counter:•Đảm bảo khu vực quầy làm việc sạch sẽ và gọn gang / Maintain clean and tidy counter.•Hàng ngày kiểm tra tình trạng và tưới nước cho cây cảnh được trang trí tại quầy nếu có / Daily check on the condition of the decorative plants at the counter and water them as necessary.•Kiểm tra và chuẩn bị các form mẫu sử dụng để hỗ trợ khách / Prepare the necessary forms to assist guests.3.Công việc chính / Main tasks:•Ghi nhận lại thông tin / ý kiến của khách hàng, thông báo đến trưởng bộ phận và chuyển các thông tin đến các bộ phận có liên quan / Record customer information /feedback, notify the head of department, and forward the information to the relevant departments.•Cung cấp thông tin cần thiết của dự án khi được yêu cầu / Provide essential project information when required.•Nắm vững cách sử dụng các chức năng và biết cách theo dõi công việc trên app Property Cube dưới sự kiểm soát và hướng dẫn của quản lý / Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.•Tương tác với các bộ phận khác như kế toán, kỹ thuật, vệ sinh và bảo vệ khi cần thiết / Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.•Nắm vững và hiểu rõ các quy định của tòa nhà / các quy trình cơ bản của bộ phận Chăm sóc khách hàng đang được thực hiện tại dự án / Have a thorough understanding of the building's regulations and the basic procedures of the Customer Service department currently implemented in the project.•Tuân thủ quy trình của bộ phận và chỉ đạo của người quản lý / Follow department procedures and manager's directions.4.Báo cáo / Reports:•Thực hiện báo cáo theo hướng dẫn và chỉ đạo của quản lý trực tiếp / Prepare reports in accordance with the instructions from the direct supervisor•Báo cáo ngay lập tức tất cả các hiện tượng bất thường, rủi ro, không an toàn có thể gây cháy / nổ cho quản lý hoặc bộ phận kỹ thuật / Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire / explosion.5.Khác / Other tasks:•Thực hiện tất cả các nhiệm vụ khác được giao bởi quản lý bộ phận / Perform all other duties assigned by line manager.•Phối hợp với các bộ phận khác trong các hoạt động hàng ngày và tổ chức sự kiện, vv / Coordinate with other departments in daily activities and events, etc.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.About CX:The CX team at Logitech is committed to architecting and championing world-class customer experiences as we continue evolving into a multi-category, multi-brand portfolio leader. Our customer-first ethos is supported by a LEAN continuous improvement philosophy, enabling us to scale excellence and set benchmark experiences. We invite senior professionals who are passionate customer advocates, change leaders, and strategic thinkers with a proven ability to translate vision into measurable outcomes in a dynamic, global B2C landscape.Job Summary:The CX, GDE Senior Lead plays a pivotal role in defining and executing operational strategy for Customer Experience, proactively shaping the future state of CX programs across regions and channels. In this capacity, you will set performance standards, identify and seize strategic opportunities for transformation, and lead cross-functional initiatives to align CX with business imperatives.This leader is responsible for synthesizing complex CX data, evaluating evolving trends, and delivering data-driven recommendations that guide decision-making and optimize organizational outcomes.Success in this senior position requires change management expertise, strategic agility, and the ability to inspire and lead multi-disciplinary teams in a high-velocity B2C environment.Your Contributions:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the leadership behaviors essential to success at Logitech.In this role you will deliver in the following areas:Team Leadership and Strategic Oversight:Provide strategic direction to the GDE team and collaborate closely with senior leadership to raise key metrics such as CSAT%, NPS, Average Order Value (AOV) and Conversion Rates across global messaging, phone, and email channels.Originate, steer, and ensure seamless execution of cross-functional Annual Operating Plan (AOP) strategies that drive enterprise-wide operational effectiveness.Oversee the CX GDE agent incentive budget, ensuring optimal allocation to foster sustainable sales growth and organizational engagement.Ability or desire to lead teams of outsourced and/or direct reports as needed.Issue Resolution and Business Continuity:Lead the organization-wide customer escalation process, defining protocols for swift and effective resolution of complex, high-impact issues.Serve as executive escalation sponsor for eCommerce-related matters, assuring adherence to compliance standards and operational excellence.Drive root cause analysis across business units, leading initiatives to correct endemic gaps and ensure long-term risk mitigation.Oversee vendor relationships, guiding partners through critical escalations to resolution.Stakeholder Engagement:Act as a primary liaison between stakeholders, internal departments, and external partners to resolve high-visibility business challenges.Build strategic alliances with third-party service providers to drive KPI attainment, service continuity, and end-to-end customer experience excellence.Financial Refund Operations:Direct global reconciliation and partnership processes with refund vendors and the Logitech Finance Team to ensure full financial compliance and on-time refund execution at scale.Advanced Analytics and Reporting:Lead advanced statistical modeling and trend forecasting to yield actionable insights that enhance CX, GDE performance across multi-regional footprints.Oversee the creation and delivery of regular reporting packages (weekly, monthly, ad-hoc) and C-suite-ready presentations, aligning analytics with overarching business strategies.Present and interpret key performance indicators (KPIs), such as Month-over-Month (MoM) and Quarter-over-Quarter (QoQ) metrics, influencing senior leadership decisions.Vendor and Partner Relationship Management:Set the strategy for outsourcing partner performance management, continually identifying and closing operational performance gaps to elevate KPI achievement.Drive workforce planning and strategic relationship engagement with all key outsource providers.Process Innovation and Quality Management:Champion the development and roll-out of CX policies, workflows, and technology tools, leveraging innovation to raise quality and operational efficiencies.Provide oversight of content lifecycle management for all internal resources and training assets to ensure knowledge consistency and best practice adoption.Lead enterprise-wide initiatives focused on transformational improvements to the customer journey and sustainable business growth.Technology CRM Leadership:Lead Systems Integration Testing (SIT) and User Acceptance Testing (UAT) for CRM and eCommerce systems, assisting with the defect management process during migration or implementation initiatives.Oversee digital transformation and technology enablement projects, ensuring robust testing and operational readiness pre-launch.Program Change Management:Direct and own cross-functional project strategy, from initial scoping through execution, aligning workstreams with strategic CX priorities and business deliverables.Ensure critical project milestones and transformation initiatives are delivered on-time and drive measurable business impact.Sponsor and actively participate in high-priority strategic projects as delegated by leadership.Qualifications:To be considered for this senior role, you must bring the following qualifications:7 years of progressive experience in customer experience operations, including significant leadership or management within contact center environments.Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital collaboration tools.Exceptional communication, influencing, and stakeholder management abilities.Demonstrated expertise in cross-functional leadership, critical thinking, and driving organizational change.Service excellence orientation, with proven skills in de-escalation, strategic problem-solving, and precision under pressure.Strong mentorship, team development, and coaching skills, coupled with a passion for driving results and continuous learning.Our ideal candidate:Strategic, solutions-oriented leader who is proactive, self-motivated, and committed to excellence.Transparent, authentic communicator with a knack for giving and receiving actionable feedback.Passionate about inclusivity, with a leadership approach grounded in service and empowerment.Superior written and verbal communication skills, with presence.Mastery of digital tools, project management platforms, and multitasking with keen attention to detail.Proven track record in sales leadership (in a Call Center, Retail, or similar fast-paced environment).Project management certification is a bonus.Excel in high-growth, matrixed, and constantly evolving environments.Education:Bachelor’s degree required; Master’s degree or equivalent advanced training preferred.Logitech is the sweet spot for leaders who are passionate about shaping global product experiences and enabling teams to make a significant mark while enjoying the journey. We’re agile enough for each leader to drive bold initiatives, yet possess the scale to create lasting global impact. We strive to sustain this dynamic “sweet spot” every day.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.About CX:The CX team at Logitech supports the evolving engagement model with customers as we transform to a multi-category, multi-brand company.  We put customers first.  With the customer’s experience in mind, we strive to exceed expectations and accelerate continuous improvement by leveraging a LEAN approach.  We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations.Job Summary:As a Quality Development QA Specialist, you are the go-to expert for evaluating and enhancing customer experience (CX) quality. Your primary responsibility is to conduct Quality Assurance (QA) evaluations across all channels including voice, email, messaging and AI channels. In your work, you will be driving actionable insights to improve our agent performance, processes, tools and overall customer satisfaction. The role also requires a focus on data-driven results, specifically analyzing metrics like NPS, CSAT, FCR to uncover strategic opportunities for CX improvement. Operating within the Quality Development team’s QA pillar, you play a vital role in driving accuracy, customization and efficiency as well as innovation within CX touchpoints while ensuring compliance and alignment with Logitech’s global guidelines.This role requires flexibility, attention to detail, and commitment to delivering meaningful, measurable quality enhancements. Your Contributions:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech.  Conduct Quality Evaluations:Review and evaluate CX interactions from voice, email and messaging channels to track agent performance in Knowledge, Technical Skills, Soft Skills, Language Skills, and NPS failure points.Perform “Audit the Auditor” evaluations to promote checks and balances within the partner Quality network.Perform QA evaluations for AI tools (Phone bot, Chatbot, AI Assist tools), providing actionable insights to optimize the performance of our tools for an amazing customer experience.Assess CX tools (e.g., Talkdesk QM, Zendesk, LMS) to identify opportunities for driving efficiency for internal and partner teams.Collaborate for Process Excellence:Participate in QA calibration sessions to identify customer needs, expectations, and gaps.Ensure teamwide compliance with Safety, Privacy, and Legal processes through your ongoing evaluation work.Conduct internal process audits to ensure workflows are effective, documented and aligned with Logitech guidelines.Insights Reporting:Assist Senior QA Specialist in data analysis, compile QA trends from evaluations and NPS analysis into regular reports to share with CX leadership and QA stakeholders.Assist Senior QA Specialist in analyzing and tracking core KPIs to ensure alignment with CX strategic objectives and identify improvement opportunities.Write and present root cause analyses with corrective action recommendations.Review quality reports and recommend actions to drive measurable CX improvements.Contribute to QA Innovation:Help refine QA frameworks, monitoring forms, and overall evaluation guidelines as needed.Support and co-develop QA certifications and quality workflows to enhance consistency across CX and partner teams.Collaborate with cross-functional teams to provide insights on AI-driven QA enhancements.Additional Contributions:Participate in mentorship efforts to guide skill-building initiatives across CX teams, contributing to their professional development in partnership with the QD Professional Development coordinator. Participate actively in ad-hoc CX projects as needed.Provide CX operational support when required.Qualifications:2 years working in a CX QA environment with contact center experience.Excellent communication skills in English, proficiency in spelling and grammar.Excellent computer literacy and typing skills.Experience using Zendesk or other customer relationship management platforms.Strong service mindset with skills in problem resolution, and multitasking.Basic understanding of computer systems and PC/Console Gaming peripherals.Strong team player who operates with high levels of integrity, trust, and respect.Excellent interpersonal skills and responsiveness to customer and business requests.Ability to thrive in a fast-paced environment.Self-motivated and able to handle peak periods with positivity. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”#LI-AL1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:As a Digital Support Tools Specialist Logitech for Business (L4B) you will be pivotal in elevating the effectiveness and efficiency of our Logitech for Business (L4B) Technical Support organization. You will directly impact the daily workflows of our support agents and enhance the customer experience by designing, implementing, and optimizing key digital tools.Key responsibilities include understanding the needs of the users of the tools, performing (non-engineering) configuration and setup, and making optimizations based on monitoring the performance of the tools. Additionally, you will create technical documentation and maintain a close working knowledge of Logitech customers’ B2B technical support needs. Examples of the technical support tools include Zendesk AI features, Asana, AI chatbots, and more.A successful candidate in this role will significantly improve the quality and effectiveness of the systems and tools our support agents and customers rely on.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:Translate business needs into technical configurations: Act as a bridge between support operations and technical capabilities, gathering requirements and translating them into actionable configurations within our digital toolsMaintain a strong working knowledge of technically complex customer issues and challenges facing the technical support teamWrite and edit complex technical setup and troubleshooting documentation and proceduresMaintain the support tools by monitoring and updating them to adapt to a rapidly changing tech support environmentWork with IT and Support and Services leadership to identify and prioritize fixes, enhancementsAssist with additional projects related to our self service content and its ability to improve customers’ experienceYour Qualifications and Skills:For consideration, you must bring the following minimum skills and experiences (or their equivalent) to our team:Significant experience working within a technical support team Proven experience in a role responsible for implementing new digital tools and platforms in a tech support contextExploratory experience working with artificial intelligence tools in a workplace environmentExperience documenting technically complex concepts for a large audience (e.g. technical writing for support documentation, manuals, SOPs, etc)Experience working with Zendesk or a similar CRM, with a strong preference for knowledge of platform configurationStrong preference given to those with professional experience with either video conferencing products or B2B technical support#LI-CT1#LI-RemoteThis position offers an annual salary of typically between $ 75K and $ 100K CAD dependent on location and experience.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Mapping and Administrative Support Specialist is primarily responsible for using design software to create customized, highly-detailed office maps and floor plans, per the requirements of Logitech’s enterprise customers. They will also work closely with the Enterprise Support Services teams to process the map creation requests, and fix or update maps as needed by our customers. The role will also assist with a variety of projects and administrative tasks related to the Support Services team.   Successful candidates will have experience with Adobe Illustrator or similar software, as well as project management software such as JIRA, Asana, or similar products. They will also have experience in the customer support or services field, and familiarity with common needs and practices and common software tools of larger enterprise companies. This role is not customer-facing, but will work closely with internal team members who do work with our customers, helping to enable an excellent customer experience from behind the scenes.Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:Use Adobe Illustrator and similar tools to create floor plansUse project management software to organize requests such as Asana and JiraBe part of a team working to meet important business customer needsContribute to related projects and tasks within the department as neededKey Qualifications:For consideration, you must bring the following minimum skills and behaviors to our team:Proficient in Adobe IllustratorProficient in Microsoft or Google workplace tools, particularly spreadsheets and data entryExperience with project management tools such as JIRA, Asana, or similarStrong knowledge of Windows Strong written and verbal communication skills in formal / business settingsA perfectionist when it comes to creating projects and artworkExperience in a technical support role strongly preferred, but not requiredKnowledge of Logitechs products and software is helpful but not requiredEducation4-year degree or equivalent experience Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-510-713-4866 for assistance.Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Role:The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.Your Contribution:- Troubleshooting video conference system issues via phone, email, and chat.- Resolving escalated support tickets from the Tier 1 support team.- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.- Providing ad-hoc feedback about trends, new issues, and the voice of the customer.- Assisting with related projects during periods of low technical support volume.- Suggesting process improvements when opportunities are identified.Your Qualifications and Skills:- Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.- Fluent in English, with strong written and verbal communication skills.- Strong and verifiable knowledge of customer care processes and techniques.- Experience with Salesforce/Oracle/Zendesk support ticketing systems.- Experience with one or more VC software services: Zoom, Skype, Google Hangouts.- Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes. #LI-MR2Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.