工作目標/核心價值 透過提供工作室服務與產品,培養顧客忠誠度,並提供獨特的全通路銷售體驗,讓人們享受運動的樂趣。 專屬你的福利與優勢 (Your Exclusive Benefits) 在迪卡儂,我們支持你的生活與運動熱情! - 充電再出發:滿半年享 3 天年假,滿一年即享 10 天年假。 - 運動無負擔:享有員工專屬購物折扣,以及享有運動裝備與運動活動津貼。 - 獎勵與保障:提供達標分紅獎金、免費員工團體保險,以及每年免費員工健檢。 - 友善環境:永續通勤獎勵。 - 社團生活:多元社團與活動,讓你找到運動夥伴。 職責內容 (Responsibility) 1. 提供可靠、精確的診斷與服務 (Provide a reliable and accurate diagnosis) - 遵循工作室操作指南,並依照診斷流程執行作業。 - 提供合適的永續服務選項 (如維修、保養、翻新)。 - 確保內部與外部維修之間的適當平衡。 - 提出符合顧客需求的預定日期。 2. 依照迪卡儂的標準運作工作室 (Deliver Workshop operations) - 維護安全、牢靠的工作環境。 - 執行運動產品的維修、保養與翻新作業。 - 執行產品客製化流程。 - 確保庫存的準確性與可用性。 3. 應用商業基礎原則 (Apply the business fundamentals) - 應用顧客關係的基本原則。 - 在各部門推廣工作室服務。 - 在線上與實體通路銷售我們的產品與服務。 - 確保收貨至陳列的流程高效運作 (Truck to Peg process)。 - 處理顧客付款事宜 (收銀/結帳)。 必備與加分技能 (Skills Required) * 硬技能 (Hard Skills) 工作室診斷、操作、服務相關知識與經驗。 工作室安全知識。 工作室商業基礎與表現解讀能力。 產品知識 (Product Knowledge)。 * 軟技能 (Soft Skills) 人際溝通、聆聽和發問。 批判性思考、制定決策。 情商、適應能力。 傳承、持續學習、效率。 Core Value / Job Purpose To cultivate customer loyalty through workshop services products and offer a unique omnichannel sales experience, enabling people to move through the wonders of sport. Your Exclusive Benefits At Decathlon, we support your passion for life and sport! - Recharge Go: Enjoy 3 days of annual leave after 6 months of service, and 10 days after 1 year. - Sport without Limits: Benefit from exclusive employee discounts, along with allowances for sports equipment and sports activities. - Rewards Security: Receive performance-based profit sharing bonus, free employee group insurance, and free annual employee health checks. - Eco-Friendly: Sustainable commuting rewards. - Club Life: Diverse clubs and activities to help you find your sports partners. Key Responsibilities (職責內容) 1. Provide a reliable and accurate diagnosis and service - Apply workshop handling guidelines, and follow diagnostic operating procedures. - Offer the right choice of circular services (e.g., repair, maintenance refurbishment). - Ensure the right balance between internal and external repairs. - Propose a date that meets the customer's needs. 2. Deliver Workshop operations according to Decathlon standard - Act for a safe and secure environment. - Implement sports operations of repair, maintenance refurbishment. - Carry out personalization procedures. - Guarantee stock accuracy and availability. 3. Apply the business fundamentals - Apply the fundamentals of customer relationship. - Promote my services within each department. - Sell physically and digitally our products and services. - Ensure an efficient truck to peg process. - Cash my customers (handle payment). Skills Required (必備與加分技能) Hard Skills (硬技能): - Workshop diagnosis, handling, and services knowledge and experience. - Workshop safety knowledge. - Workshop business basics and performance reading. - Product Knowledge. Soft Skills (軟技能): - Interpersonal communication. - Listening and questioning. - Critical thinking, Decision making. - Emotional Intelligence, Adaptability. - Transmission, Continuous learning, Efficiency.
No requirement for relevant working experience
No management responsibility