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ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.Introduction to the jobTo provide efficient and quality PM service, logistic administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent marketRole and responsibilitiesOn site at customer locations (7x24) for customer serviceEquipment PM and conducting routine entry level service actionsUse existing procedures to perform predefined hardware actions work assignmentFollow instructions for perfect part returns (PPR)Receives instruction, guidance and direction from more senior level rolesSupport in-fab logistic to fill in engineering information for parts /tools returnTooling and parts preparation for service actionsWorks with a limited degree of supervisionGuides and supports new team members; may assist in their formal orientation and trainingHas full proficiency in specialty of technical processes or procedures through job-related training and considerable work experienceEnsuring compliance with health and safety legislation/5S in the cleanroomAdministration support /Daily operation system updateEducation and experienceHigh school and above (高工、專科、科大，不限科系)SkillsAbility to follow instructions in fast paced environmentsChary, detail-oriented and good execution qualityAccurate and timely setting out of the workExcellent team playerGood communication skillsGood safety awareness and 5SLicensed electrician preferred 電匠執照(尤佳) Class B technician certification -Electromechanical Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)Based English skills 基本英文程度Other informationNAInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

工作使命EUV 客戶服務（CS）技術員負責在客戶現場執行 EUV 量產機的維修、故障排除、升級與例行保養（PM），確保系統可用率、良率與安全合規，並提供即時的狀態回報與知識傳遞。工作說明CS 組織於客戶現場執行 ASML 系統的驗證、維修、硬體更換及安裝，並確保必要知識轉移。在指示範圍內工作、能處理常見例外並於類似情境做出合宜判斷。與資深工程師/ 主管確認優先順序與計畫，於有限監督下完成程序並檢查結果。參與回饋流程與持續改進活動（CI）。工作內容（Service action + Regular PM）A. Service action / PMBasic Action :SRC：DGA swap、Tin reloadSCN：SWPC、LLGV swapDL：RFG swap、Pump swap（泵浦更換）*Advance Action :SRC：IF cap cleaning、SRBB swap*、Collector swap*、TCBA/CFR/FV/HFSSCN：Top SISO、Top removeDL：Clean water、circuit Al/CuB. Regular PM（例行保養）Daily/Shift系統健康：Alarms/Warnings、趨勢與關鍵參數巡檢目視點檢：洩漏、異音、震動、溫度、潔淨度耗材壽命追蹤：濾心、O-ring 等Weekly區域清潔與除塵（外罩、平台、治具）冷卻/氣體/真空子系統快速點檢（含異常紀錄）Monthly/Quarterly指定濾材更換、軸封/潤滑檢查校正/對位/基準檢查，更新基準值與趨勢圖效能驗證（Throughput/Availability）與改善建議Post-PM/ServiceLeak check、功能測試、Recipe 健康檢查完成表單、偏差與備件消耗回報行政支援與合規工單/進度交接、問題描述清楚傳遞；必要時升級通報（Escalation）。執行完美物料退回（PMR）與備件序號/時數追蹤（可追溯性）。無塵室規範、安全與 PIP 規範遵循，落實 LOTO 與 2-person rule。工作職責高品質服務依 SOP/WI 完成維修/升級/保養；關鍵步驟雙人覆核與扭力/尺寸紀錄。執行基本故障排除並支援機台恢復，嚴格遵守作業規範。知識建立與傳遞維持對流程與程序的最新理解，檢視 CBT 與流程資訊。主動向資深工程師請教及學習物料/產品管理辨識損壞/遺失材料並回報，確保知識產權與工具安全（鎖定/封存）。流程優化與持續改進提出流程改善建議，參與 CI 與問題根因分析（RCA）。問題交接與文件管理高品質提交物料通知、目擊報告與其他回饋文件；完整交接。客戶溝通口頭/書面更新系統進度與風險，維持專業形象。個人技能接納文化差異、良好團隊合作精神與自我驅動。可在多變且艱鉅的環境中多工處理。俱備中英文溝通能力與紀錄能力。具備硬體手作技能或相關實務經驗，重視細節與紀律。其他資訊可依業務需求彈性出差；可能需輪班（含夜班）或週末支援（依專案排程）。遵循客戶與公司安全規範，健康與安全第一。This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Job MissionCalibrate, qualify and install ASML's products according to the highest quality standards and world class delivery performance.Role and ResponsibilitiesFinal assembly of YieldStar systems in cleanroom environmentPerform system calibration and qualification through functional testingInstall YieldStar systems at customer locations, from unload components, build to Site Acceptance Test (SAT), including equipment with new featuresRepresent ASML at the customer site in a professional wayTake responsibility for system progressProvide first line technical support on integration of systems, in order to minimize impact on production outputPoint out recurring problems during assembly, calibration and qualification and contributes to their solutionInterface with internal customers on technical issues and improvement proposalInterface with own work center, Manufacturing Engineering and Development and Engineering on complex technical reduction issues and New Product IntroductionTransfer knowledge and train colleagues on existing and newly introduced productsContribute to continuous improvement activities with technical expertise on both products and (SW) toolingEducationBachelor degree/Master degree in technical domain (e.g. mechanical engineering, mechatronics, electrical engineering, physics)ExperienceExperience with mechanics and electronicsExperience with computer systems and test softwareExperience or proven affinity with functional testing and troubleshootCapable of logging the progress of the workflow and the interruptionsFollow up on actions and give feedback on taken actions.Personal skillsAbility to work in a multi-disciplinary team within a high tech(proto) environmentFlexibility to work in shifts and weekends, work overtime when neededDrive for continuous improvementDrive to share knowledge and train colleaguesAccuracy within the job, the job environment and the work flowWith a customer focus forunderstanding, influencing and supporting themAwareness of various cultures and their differencesInclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.RequirementsExperienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.Experienced in technical industry is required and/or semiconductor industry experience prefered.Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules/sub-modules.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when neededProcess OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.RequirementsExperienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.Experienced in technical industry is required and/or semiconductor industry experience prefered.Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules/sub-modules.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when neededProcess OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

To build a Lithography machine from refurb parts then qualify it to meet customers’ expectations. Travel around worldwide for machine installation where you can meet different people and experiencing various cultures. Build your Lithography knowledge with the mature PAS machine to further develop your career in ASML. Job Mission We aim to punctually deliver high performance products to customer at an affordable cost by following the refurb manufacturing process with a continuous improvement mindset. Job Description • Assemble and qualify PAS5500 Scanner Machine in Factory Production.• Take business trips to install the product in customers’ Fab.• Manage the output schedule and timely escalate key issues to stakeholders.• First-line trouble shooting.• Drive Quality and Lean improvement.Education and experienceBachelor in Engineering is required.Skills• Customer-oriented communication skill• Embedded Quality Focus and Lean mindset• Quick learner and being able to adapt to dynamic working environmentOther informationPAS delivery Engineer owns the manufacturing activities in MPS Scanner Factory in Linkou. It is a production team that aims to deliver the products with a collaboration with supporting functions, such as Logistics and Production Engineering Team.We constantly meet challenges of complicated and integrated-level technical issues, which source from material quality – the uncertainty of used and repaired parts. In order to secure the output quality and schedule, how to react to critical issues with teamwork is a key factor to achieve business success.Candidates are expected to have leadership potential and behavior as the job offers many career develop opportunities in ASML.In addition, stability is also taken into consideration, since this position requires considerable training resources to foster ASML production, installation and Lithography knowledge.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.RequirementsExperienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.Experienced in technical industry is required and/or semiconductor industry experience prefered.Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules/sub-modules.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).RepairsUse tools, replace parts, improve settings, to execute repairs and standard service actions independently.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when neededProcess OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

職稱：CS UIR助理工程師工作使命CS 升級安裝與搬遷（UIR）助理工程師負責執行各類 EUV/DUV/YS 光刻系統的安裝與搬遷，確保按時完成並超越客戶對品質的期望，應對不斷變化的市場需求。工作說明客戶支持（CS）組織負責在客戶現場進行 ASML 系統的安裝、驗證、維修及升級，並確保必要的知識轉移給客戶。當地 CS 分支機構在特定區域內執行這些任務。·根據指示工作，並在指示範圍內處理例外情況·在類似情況下，從已學習的選項中謹慎選擇·與資深技術員或經理確認優先順序與計劃·在有限監督下完成程序並檢查結果·參與現有回饋流程並識別學習機會·協助持續改進活動工作內容·物料處理： 接收、檢查並驗證材料、工具與零件，準備並分區擺放，執行後依程序重新包裝·系統操作： o按標準程序執行系統驗證測試（SQ）o按標準程序執行系統驗收測試（SAT）o協助主導工程師進行機器調整與驗證（MAQ）及機械整合（MI）·行政支援： o機器進度交接、工單跟進、問題描述清晰傳遞o按指示執行完美物料退回（PMR）·合規要求： 在無塵室工作並遵守客戶嚴格的安全與 PIP 規範工作職責高品質服務·按程序執行標準組裝、維修與升級，提供優質服務·支援 UIR 活動中的恢復工作，監控進度並遵循程序·執行基本故障排除（如斷電重啟）·嚴格遵守 ASML 工作指令與操作規範知識建立與傳遞·維持對 ASML 流程與程序的了解·檢視 CBT 與流程資訊·主動向資深工程師請教，加速問題解決物料/產品管理·識別損壞或遺失的材料並報告·確保 ASML 知識產權安全（鎖定、封存、筆電與工具存放）流程優化與持續改進·提供程序與流程的回饋·發現差距與改進機會並回報問題交接與文件管理·記錄並打包問題相關資料，確保交接順暢·高品質提交物料通知、目擊報告及其他回饋文件客戶溝通·向客戶口頭更新系統進度與已完成的操作·隨時以 ASML 代表身份行事個人技能·積極主動、靈活且主動積極·能在多變且艱難的環境中多工處理·良好的團隊合作精神，致力於 ASML 成功·具備基本的英文口語與書面溝通能力·機械、電機、電子 乙級證照其他資訊·能依業務需求彈性出差·需輪班（含夜班）或週末支援，視專案排程而定學歷要求：副學士或學士學位，專業包括：·機電整合·機械工程·電子工程·電機工程或相關領域經驗要求：·半導體相關經驗者優先·0–5 年工作經驗工作地點類型：客戶現場 無塵室出差比例：約 25%This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

Introduction to the jobMake sure that the ASML equipment at the Customer site meets the agreed performance target(s) by applying proven Equipment Performance management methodologies.Ensure Availability data integrity with CS Site and customers, identify transparent inline/E10 GAP.Responsible for necessary data transfer of know how to customers. Gate keeper for SEMI-E10 rule. Improve and auto availability reconcile data influx on AVATAR for PMA5 projectEPE with assigned core technical competency are able to give the technical input for XLD / MTBFp PL, support top-X analysis ,join XLD/XSR/SA disturbance intake meeting and AIR solution tracingRole and responsibilities•Monitors and Analyze the machine performance indicators at the Customers site by using standard reporting tooling.-AVATAR•Ensures required technical and administrative documentation is completed in a clear, concise and timely manner. Informs all parties affected by assignments of progress/problems in a timely manner.•Machine Performance related issues are being addressed and coordinated until solved to ensure that the machine performance target(s) criteria are met.•Monitor Availability/Reliability/XLD KPI with consolidated analysis report to drive performance to target and proactively engage site operation and customers.•Regularly reports the machine performance towards the Customer and Veldhoven through TOP X bucketing analysis and connect with WS PL to drive solution plan with Central.•Solution Golden package preparation and implantation ,Makes plans in cooperation with the Customer to actively implement Solutions it terms of Patches, FCA, FCO,s etc in order to optimize the machine performance.•Makes sure that every Down longer then 4 hours is being evaluated and that a Long Down Report is send to Veldhoven for WW evaluation.•Wrap up bi-weekly XLD intake post follow up action to drive close loop XLD improvement action with Central.•Recommends Return Of Investments proposals to the Customer for applicable solutions.Education and experience2~3 years the field of working experience, with engineering backgroundSkillsWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:•Insight database knowledge.•Good understanding of performance indicators and filter criteria’s.•Basic knowledge of basic Windows tooling (Excel, PowerPoint)•Good skill of Power BI and Python development and creation•Good Communication and stakeholder management skillsOther informationDiversity Inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.

ContextThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.Entry level, acts as second line technical support based on general knowledge of the systems.RequirementsBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.ResponsibilitiesProblem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.Problem handovers and routingHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).Repairs Advise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.ProceduresBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures.Training / adviceExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholdersKnowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).CoachingDelivers basic technical knowledge and skills transfers to first line field engineers.**Introduction to the job**Technical support engineer is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.**Role and responsibilities**Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.