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Quality Assurance and Safety Compliance: Ensure that all services and repairs comply with industry standards, safety regulations, and company policies. Participate in quality assurance processes and audits.Equipment Maintenance and Repair: Perform routine and emergency maintenance on various types of equipment. Diagnose complex issues and execute repairs. May also involve upgrading equipment or installing new systems.Technical Support and Troubleshooting: Provide advanced technical support to clients, both remotely and on-site. Troubleshoot complex issues and provide detailed guidance to resolve equipment malfunctions.Training and Support: Conduct comprehensive training sessions for clients on equipment operation and maintenance. Provide ongoing support and advice to ensure optimal equipment performance.Documentation and Reporting: Maintain detailed records of maintenance activities, repairs, and client interactions. Prepare and submit reports on equipment performance, client feedback, and field activities.Project Management: Oversee and coordinate specific projects, including installation, commissioning, and decommissioning of equipment. Manage timelines, resources, and client expectations.Collaboration with Cross-Functional Teams: Work closely with engineering, sales, and customer service teams to ensure cohesive service delivery. Provide feedback to product development teams based on field experiences.Continuous Learning and Skills Development: Stay updated with the latest technologies and advancements in the field. Participate in training and development programs to enhance technical skills.Inventory Management: Manage and maintain inventory of spare parts and tools. Ensure availability of necessary items for routine maintenance and emergency repairs.On-Call and Emergency Services: Be available for on-call duties and respond to emergency service requests, which may include travel and off-hours work.Customer Relationship Management: Build and maintain strong relationships with clients. Understand their needs and provide customized solutions to enhance customer satisfaction.Feedback and Improvement Suggestions: Provide constructive feedback to improve service delivery and equipment performance. Suggest improvements based on field observations and client interactions.

Report to AE ManagerIndividual ContributorWorking Mode: Fully Remote Business Travel is request (Taiwan Region) Requests Experience in Packaging House, e.g. ASE, SPIL, PTI, Amkor, Chipmos...etc.Key Responsibilities:**Design and execute experiments to support the sales team in delivering technical solutions to semiconductor clients.**Provide technical expertise in materials characterization, process applications, and reliability testing.**Diagnose and resolve technical challenges related to materials or component performance.**Collaborate closely with RD, product management, and marketing teams to develop customer-centric solutions.**Prepare and present technical reports and presentations in both English and Mandarin.**Conduct sample preparation and analytical testing (e.g., SEM/EDS, FTIR, TGA), including method development.**Maintain detailed documentation of testing procedures and ensure full traceability of data.What This Role Offers:** Deep exposure to semiconductor packaging and hands-on experience with die-attach processes.** Broad understanding of technologies in IC packaging and advanced packaging applications. ** Autonomy to innovate and develop customized technical solutions utilizing in-house lab resources.** Leadership development opportunities through collaborative team projects.** Potential for customer-facing responsibilities as an Application Engineer, facilitating direct client communication and technical support.Requirement:** Master’s degree in Materials Science, Chemistry, Chemical Engineering, or related field** At least 3 years of work experience in semiconductor, materials testing, component reliability, or related fields as Process Engineer, Product Engineer, Application Engineer, Process Integration Engineer.** Strong analytical mindset and hands-on experience in materials characterization techniques

1.相關工作項目(1) 有限元素分析軟體操作分析，Abaqus尤佳(2) 負責產品結構應力分析及風險評估。(3) 制訂新產品結構設計及修正建議。2.人格特質需求 (1) 有學習熱誠並喜歡探索與嘗試新事物 (2) 願意耐心傾聽與開放交流自己的想法 (3) 對於自我與團隊發展具有企圖心 (4) 潛藏的問題進行有條理的分析，不斷構思改良方案 3.其他條件 (1) 熟悉CAE軟體，Abaqus/ANSYS尤佳。(2) 接觸過CAD軟體CATIA、UG、Solidworks尤佳。(3) 有相關課程經驗為佳，複合材料工程師/材料力學/有限元素法課程(4) 工程師資歷及經驗2年以上，若3年以上相關經驗者加分