Resbonsibilities
-Be the Technical Gatekeeper: Analyze, troubleshoot, and reproduce issues reported by our partners using their provided logs and our source code.
- Deep Dive into Code: Leverage your strong C++ background to understand code behavior and pinpoint potential root causes of reported problems.
Linux : Utilize your expertise in Linux operations and scripting (especially Bash/Shell scripting) to automate triage tasks, analyze system behavior, and streamline workflows.
- Prioritization : Accurately triage and prioritize incoming issues based on their severity, impact, and strategic importance.
- Collaborate and Communicate: Act as a crucial liaison between external partners and internal engineering teams, effectively communicating technical details and coordinating efforts to drive issue resolution.
- Document Everything: Maintain clear and concise documentation of issue analysis, reproduction steps, and resolution progress.
Requirement and skills
- Strong C++ Skills: Proven experience with C++ development and debugging.
- Linux : In-depth knowledge of common Linux commands, system administration, and network fundamentals.
- Scripting : Proficiency in writing and maintaining Linux shell scripts (e.g., Bash) to automate tasks and gather data.
- Version Control Expert: Solid understanding and practical experience with Git for source code management.
- Analytical Mindset: Exceptional problem-solving skills with the ability to analyze complex logs and source code to diagnose issues.
- Reproduction Master: Demonstrated ability to accurately reproduce reported issues based on provided descriptions and data.
- Excellent Communicator: Strong written and verbal communication skills, capable of explaining technical concepts clearly to both technical and non-technical audiences.
- Customer-Focused: A genuine desire to help partners and ensure their success.
Bonus Points If You Have:
- Experience with other programming languages relevant to system-level development.
- Familiarity with various debugging tools and techniques.
•Previous experience in a customer-facing technical support or issue management role.