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Responsible for maintaining hardware, software, and networks, as well as installing operating systems according to the standards set by the company.

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

Perform technical documentation quality review to ensure accuracy and complianceTest current products and identify deficienciesIdentify quality assurance process bottlenecks and suggest actions for improvementOversee continuous improvement projects

UAT adalah aktivitas pengujian yang bertujuan untuk mengetahui apakah produk yang telah dikembangkan sesuai dengan kebutuhan userDapat dikatakan, UAT adalah tahapan terakhir dari pengujian software dan harus dilakukan. Fokus utama dari UAT adalah memastikan bahwa pengguna merasa nyaman saat menggunakan produk tersebut dan dapat menyelesaikan masalah dari user. Setelah mengadakan UAT, langkah selanjutnya adalah user dapat melaporkan isu-isu, mengusulkan perubahan atau fitur tambahan.

Setup and Maintain customer computers, server and network infrastructureAnswer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connectionsHandle incoming phone call and escalation of problemsUpdate information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc) If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id

Main Responsibilities: Melakukan manajemen insiden keamanan IT, termasuk identifikasi, analisis, dan tindak lanjut. Menangani permintaan dan tiket helpdesk keamanan IT secara efisien dan profesional. Melakukan fine-tuning konfigurasi, rule, dan policy pada perangkat keamanan untuk menjaga performa optimal. Mengelola dan memantau tata kelola perangkat keamanan (security device governance). Menyusun dokumentasi dan laporan berkala terkait aktivitas serta status keamanan sistem.