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We are seeking a Mandarin Speaker with a strong background in IT to join our expanding team! This role is an excellent opportunity for professionals who are passionate about technology and have hands-on experience in networking and data center operations. Key Responsibilities: Perform daily data center operational tasks, including equipment checks, system monitoring, and routine inspections.Handle incident management, troubleshooting, and escalation of technical issues to higher-level engineers as needed.Monitor network, servers, and facility infrastructure (power, cooling, security systems).Support installation, cabling, and decommissioning of IT hardware.Maintain accurate documentation of incidents, operational logs, and system status reports.Ensure compliance with data center operational standards, safety policies, and security protocols.Provide support in both English and Mandarin for coordination with internal teams and external vendors.Assist in scheduled maintenance activities and coordinate with other teams for system upgrades or changes.

Main Responsibilities: Melakukan manajemen insiden keamanan IT, termasuk identifikasi, analisis, dan tindak lanjut. Menangani permintaan dan tiket helpdesk keamanan IT secara efisien dan profesional. Melakukan fine-tuning konfigurasi, rule, dan policy pada perangkat keamanan untuk menjaga performa optimal. Mengelola dan memantau tata kelola perangkat keamanan (security device governance). Menyusun dokumentasi dan laporan berkala terkait aktivitas serta status keamanan sistem.

Responsible for maintaining hardware, software, and networks, as well as installing operating systems according to the standards set by the company.

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

Perform technical documentation quality review to ensure accuracy and complianceTest current products and identify deficienciesIdentify quality assurance process bottlenecks and suggest actions for improvementOversee continuous improvement projects

UAT adalah aktivitas pengujian yang bertujuan untuk mengetahui apakah produk yang telah dikembangkan sesuai dengan kebutuhan userDapat dikatakan, UAT adalah tahapan terakhir dari pengujian software dan harus dilakukan. Fokus utama dari UAT adalah memastikan bahwa pengguna merasa nyaman saat menggunakan produk tersebut dan dapat menyelesaikan masalah dari user. Setelah mengadakan UAT, langkah selanjutnya adalah user dapat melaporkan isu-isu, mengusulkan perubahan atau fitur tambahan.

Setup and Maintain customer computers, server and network infrastructureAnswer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connectionsHandle incoming phone call and escalation of problemsUpdate information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc) If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id

Penempatan : Kantor Pusat (Jakarta Timur) Gaji : Rp. 7 juta atau Negotiable Kualifikasi : Usia Maksimal 40 tahunPendidikan minimal Diploma III , S1 lebih diutamakan (System/Teknik Informatika)Pengalaman minimal 5 tahun dibidang System InformasiMampu men develop atau mengembangkan aplikasi sesuai kebutuhan perusahaanMemahami core banking system dan akuntansi lebih diutamakanMenguasai PHP, Phyton, Java, html, mysql, android dllMenguasai Management database, server dan data centerMenjadi nilai tambah jika menguasai aplikasi frontend dan backendMenguasai Networking, trouble shooting software dan hardwarePekerja keras, komunikatif dan bertanggung jawabDapat bekerja secara Individu maupun Team