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Google welcomes people with disabilities.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Zhubei, Zhubei City, Hsinchu County, Taiwan; New Taipei, Banqiao District, New Taipei City, Taiwan.Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). 3 years of experience in software focused program/project management and in the business technology market and working with engineering, sales and marketing teams in networking. Experience troubleshooting technical issues for internal/external partners or customers. Preferred qualifications: Master’s degree in Engineering, Computer Science, Business, or a related field. Experience in the TV/CE/embedded space. Experience working with embedded devices, consumer electronics (CE) manufacturers, SoC providers, or pay TV operators. Familiarity with Android TV or similar TV platform architecture. Ability to communicate in Mandarin and English fluently to partner with local clients and regional partners. About the job The Device Operations and Partner Engineering team for YouTube's goal is to ensure the best possible user experience for YouTube products on any connected devices. This is accomplished by driving operational excellence, at scale, for the entire device partner experience. As Partner Engineers, we deliver technical solutions and tools to empower internal teams and our partner teams worldwide.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities Lead implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical issues. Improve product feature offerings by providing partner feedback to internal cross-functional teams including Product Management and Engineering. Guarantee the technical aspects of a partner’s integration, both new and ongoing, by providing necessary documentation and technical guidance. Identify, drive, and optimize the business flow from existing and new business opportunities by leveraging YouTube technologies. Work closely with our SoC partners in the region to accelerate and improve YouTube integrations on new chipsets. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

為機構客戶、開發者提供全生命周期支持，包括接入調試、問題診斷、交易異常處理及風控規則解讀。 建立客戶響應機制，主導重大技術故障的客戶溝通與解決方案落地，維護客戶信任。 收集機構客戶API使用過程中遇到的問題，協同運營、產品、開發團隊進行，包括接口穩定性監控、性能調優、故障排查及版本叠代管理，確保API服務高可用性。

在 Canner，我們正在打造突破性的 AI 與數據基礎架構解決方案，讓數據不再只是靜態資產，而是企業決策的核心動力。加入我們的研發團隊，你將參與開發和推動 Wren AI (https://github.com/Canner/WrenAI)。 Wren AI 是 Canner 的旗艦開源專案，讓大型語言模型 (LLM) 能夠直接查詢企業數據，為 AI Agent 提供精確的語意查詢能力。我們的開源庫已連續數週蟬聯 GitHub Top Trending，目前累積將近 10k+ 顆星，成為全球主流的 GenBI 解決方案。這代表了全球開發者對這項技術的高度認可與需求。 如果你熱衷於大規模 AI 應用，想與國際企業合作，服務全球使用者，學習跨國客戶需求與專業標準，這將是參與業界最前沿技術發展的絕佳機會。 職責 (Responsibilities) 作為客戶與使用者的技術支援窗口，接收、排查、診斷與解決與 Wren AI 平台／API 部分相關的技術問題 處理使用者透過 chat / email / ticket /遠端會議所反饋的問題，包括自然語言查詢錯誤、SQL 生成功能異常、圖表／報表顯示問題、API 回傳錯誤等 與研發 (Product / Engineering) 團隊協作，回報 bug，追蹤 issue，協助測試修復版本與新功能 撰寫與維護技術文件、常見問題 (FAQ)、教學指南 解決方案範本，以提升支援效率與品質 協助客戶完成產品 / 功能上線、部署流程及設定，包括資料來源連接 (databases, data warehouses etc.) 的配置與驗證，以及 AI model 的配置與驗證 在服務水平協議 (SLA) 範圍內追蹤與回覆客戶請求，確保問題得到及時回應與解決 分析支援案例中常見的問題類型與趨勢，提出改進方案，協助團隊提升產品穩定性與使用者體驗