- Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines.
- First point of contact for users for issues concerning their computer systems and equipment.
- Require to traveling for onsite or remote support multiple site office or server location.
- Installing or helping company to deploy new hardware, software, and networking systems.
- Diagnosing and troubleshooting hardware, networking, and software issues.
- Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
- Proposing simple and effective solutions.
- Providing basic hardware and software training.
- Maintaining good users’ relations.
No requirement for relevant working experience
No management responsibility