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Penang, Malaysia
Technical Support
Logo of Malaysia Youth.
- Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines. - First point of contact for users for issues concerning their computer systems and equipment. - Require to traveling for onsite or remote support multiple site office or server location. - Installing or helping company to deploy new hardware, software, and networking systems. - Diagnosing and troubleshooting hardware, networking, and software issues. - Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. - Proposing simple and effective solutions. - Providing basic hardware and software training. - Maintaining good users’ relations.
No requirement for relevant working experience
No management responsibility

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