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Taipei City, Taiwan
Technical Support
Full-time
Google welcomes people with disabilities.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Zhubei, Zhubei City, Hsinchu County, Taiwan; Taipei, Taiwan.Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). 3 years of experience in software focused program/project management and in the business technology market and working with engineering, sales and marketing teams in networking. Experience troubleshooting technical issues for internal/external partners or customers. Preferred qualifications: Master’s degree in Engineering, Computer Science, Business, or a related field. Experience in the TV/CE/embedded space. Experience working with embedded devices, consumer electronics (CE) manufacturers, SoC providers, or pay TV operators. Familiarity with Android TV or similar TV platform architecture. Ability to communicate in Mandarin and English fluently to partner with local clients and regional partners. About the job The Device Operations and Partner Engineering team for YouTube's goal is to ensure the best possible user experience for YouTube products on any connected devices. This is accomplished by driving operational excellence, at scale, for the entire device partner experience. As Partner Engineers, we deliver technical solutions and tools to empower internal teams and our partner teams worldwide.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities Lead implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical issues. Improve product feature offerings by providing partner feedback to internal cross-functional teams including Product Management and Engineering. Guarantee the technical aspects of a partner’s integration, both new and ongoing, by providing necessary documentation and technical guidance. Identify, drive, and optimize the business flow from existing and new business opportunities by leveraging YouTube technologies. Work closely with our SoC partners in the region to accelerate and improve YouTube integrations on new chipsets. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience
Google welcomes people with disabilities.Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. Experience in system design or reading code (e.g., Java, C++, Python). Experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Master's degree in Computer Science or equivalent practical experience. Experience in the online advertising industry. Experience with SQL, Linux, and cloud or distributed computing platforms like BigQuery, Hadoop, App Engine, etc. Ability to collaborate with people and multiple job functions. Ability to work separately, and manage multiple projects and solve problems. Excellent communication skills, with the ability to present technical materials to groups. About the jobgTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In this role, you will lead in-market product commercialization, market analysis, customer product needs assessments, and day-to-day technical escalations in order to maintain the success of the customers. You will have the ability to absorb technical concepts and communicate them to technical and non-technical audiences, and interact with product management teams. You will be working with cross-functional teams to improve the products and operations. You will be familiar with online advertising and will have experience working within the industry.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Provide technical consulting services and guidance around Google Application Programming Interfaces (APIs) and tech platforms to help clients develop applications across ads products. Work with customers to understand underlying business tests. Manage relationships with business teams and customers, and leverage these relationships to identify and develop technical solutions that lead to more advertising business. Work across business, support and product teams to provide solutions to tests. Propose, design, create and present prototypes, demos and proofs-of-concept to audiences including engineers to marketing professionals. Leverage Google’s tech platforms and big data analytics systems to achieve the goals. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience
Google welcomes people with disabilities.Minimum qualifications: Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience. 3 years of experience with systems automation, and with systems design and implementation. 3 years of experience with technical infrastructure (e.g., deployment, maintenance, troubleshooting). Preferred qualifications: 3 years of experience with software engineering in a cloud/infrastructure environment. Experience with on-premises/hybrid products. Knowledge of building and operating compute infrastructure. Understanding of cloud platforms, including architectural. Excellent problem-solving and investigative skills. About the jobSystems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter. The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.Responsibilities Work with peer engineers and managers within Google teams to design, implement and test software tools, services and automation. Partner with internal cross-functional organizations and external vendors and partners. Contribute to customer advocacy by understanding user needs and helping to deliver solutions that meet customer needs. Support the team in maintaining and enhancing product, engineering, operational, and support excellence to ensure reliable and high-performance operations. Work closely with cross-functional teams (Program Manager, Technical Program Manager, Support) to ensure the timely delivery of new product initiatives. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Negotiable
No requirement for relevant working experience
For Taiwan applicants:Google welcomes people with disabilities.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Dublin, Ireland; Warsaw, Poland; Wrocław, Poland; Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Taipei, Taiwan; Puyan, Puyan Township, Changhua County, Taiwan.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 10 years of experience troubleshooting technical issues for internal/external partners or customers. 3 years of experience in people management. Experience in either system design or reading code (e.g., Java, C++, Python). Experience working with advertisement technology products and the online advertising industry. Preferred qualifications: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 15 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. 15 years of experience with data analysis and SQL/MySQL. 15 years of experience in a customer-facing role. 15 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc.). 15 years of experience working with Unix or Linux operating systems/commands. About the jobThe MID (measurement insights and data sciences) hub is a global centralized team dedicated to moving Google's most important measurement products forward with quality, velocity and super scale. The measurement foundations team focuses on ensuring customers have the right measurement foundations and data in place to ensure that advertisers and partners understand the full value of Google media. This team works across all LCS customers Tier 1/Tier 2 and is a crucial piece of the flywheel leveraging vendors, automation and AI. This team continually works to standardize and scale work so they can take on the next crucial measurement challenge for Google.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Responsibilities Guide a team of Technical Solution Consultants and managers responsible for delivering measurement readiness/foundations solutions in the area of marketing measurement and marketing portfolio management. Develop a measurement readiness or foundations roadmap for your team that aligns with business strategy and Objectives and Key Results (OKRs). Establish project goals, align a person's expectations, coordinate resources, and provide technical leadership in-line with the objectives. Provide investigative thought leadership in the areas of Measurement through proactive contributions. Influence stakeholders through presentations and written communication. Collaborate with Product/Engineering teams to increase and optimize capabilities of the measurement team, employing methods which create opportunities for scale, and help to motivate innovation. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
1. 了解公司經銷資安產品並確認客戶專案需求之技術可行性評估。2. 負責售前技術銷售支援: 2.1. 負責協助業務人員與客戶之間溝通並了解需求。 2.2. 負責售前產品簡介、提案簡報與建議書撰寫。 2.3. 負責與團隊進行產品測試、POC等工作。3. 負責售前技術如下: 3.1. 負責產品的技術評比與技術規格的了解。 3.2. 負責協助參與原廠或代理商的銷售與技術課程。 3.3. 負責系統架構規劃、整合能力,熟悉FIDO、單一登入、公開金鑰加解密技術佳。4. 負責進行產品教育訓練。5. 針對資安產品進行市場評估、技術研究。▍必要條件1. 售前技術支援。2. POC建置經驗。
1M ~ 2.5M TWD / year
5 years of experience required
No management responsibility
【知名日商IT服務公司】■ 職務概要負責案件接單後的設計、建置、導入與運維支援,確保客戶環境穩定運作。■ 主要工作內容•撰寫詳細設計文件•設定與建置網路設備、伺服器、資安與雲端環境•專案管理•客戶操作說明與文件撰寫•疑難排解與運維支援
Firewall
AP
55K ~ 60K TWD / month
2 years of experience required
No management responsibility
亞洲據點最多的 Google Cloud 經銷夥伴,我們自 2016 年成立於日本,致力於協助企業導入與優化雲端架構。您將扮演關鍵的售前技術角色,串聯客戶需求與雲端解決方案,推動企業成功邁向雲端轉型。此職位將結合技術深度與顧問能力,從需求訪談、架構設計到方案導入,全面參與客戶的雲端轉型歷程。 【職務內容】 負責 Google Cloud 與 Google Workspace 產品之技術推廣與售前支援,涵蓋需求訪談、解決方案架構設計、技術簡報與產品 Demo,協助業務團隊提升提案品質與成交機率,加速客戶決策流程擔任 Google Cloud 售前技術工程師(Pre-Sales Solution Engineer),負責與客戶進行需求訪談與技術諮詢根據客戶業務場景與系統架構,設計並規劃 Google Cloud 雲端解決方案,包含架構設計與環境建置參與專案導入過程,提供技術支援並協助客戶順利完成雲端部署深入分析客戶既有系統痛點,進行技術評估並提出具體的優化與轉型建議持續研究 Google Cloud 相關技術與解決方案,並透過技術文章與公開分享(研討會 / Workshop)推廣實務經驗結合產業趨勢與雲端服務,提供具可行性與效益導向的架構優化建議
Senior Cloud Solution Architect
Google Workspace
Google Cloud Platform (GCP)
900K ~ 1.2M TWD / month
3 years of experience required
No management responsibility
【What you’ll be doing】即時應對與初檢線上問題:對線上異常進行初步診斷與檢傷分類,迅速評估影響範圍,結合歷史經驗、產品邏輯與用戶路徑,提供具操作性的修復建議與解決方案。確保系統穩定運行:主動監控產品全鏈路的運作情況,涵蓋交易、訂單、金流、通知等關鍵模組,確保高峰期(如雙 11、黑五)流量湧入時平台依然穩定,成為商家與 SHOPLINE 值得信賴的後盾。主導重大事故處理:擔任事故處理的第一線協調者,快速召集 RD、QA、MS 等相關團隊,有效控制影響範圍,確保問題處置流程落實並維持高標準的 SLA。追蹤問題復盤與改進:推動線上事故的事後檢討(Postmortem),確保跨部門團隊執行根因分析(Root Cause Analysis),追蹤與落實改善進度,降低問題重演的機率。資料導向的改善推手:善用歷史數據、Log 紀錄與埋點分析等工具追蹤問題線索,協助產品與工程團隊精準定位系統問題與瓶頸,持續提升平台的可用性與韌性。
Negotiable
2 years of experience required
No management responsibility
蓋亞資訊代理國際雲端服務(GCP、Azure、AWS、阿里雲)、雲端WAF/CDN、國際品牌憑證、網域等雲端服務 (1). 雲端服務應用,包含基礎服務操作、專案帳號管理與帳單帳號建立。 (2). 網域(Gandi)申請與憑證(Sectigo)建立作業。 (3). WAF/CDN基礎服務應用與網路狀況排查分析。 (4). G workspace / M365 障礙排除與教育訓練。(5). 其他主管交辦事項。
CakeResume 2023 Career Fair
36K ~ 43K TWD / month
No requirement for relevant working experience
No management responsibility
本職位需整合「技術深度」與「客戶廣度」,領導團隊確保產品在客戶端的穩定運行,並透過深度的客戶關係管理,成為技術團隊與市場端的關鍵橋樑。【主要職務內容】1. 深度客戶關係與滿意度管理維持並提升國內外 B2B 客戶滿意度,作為大客戶投訴與緊急事件的最高技術對口。建立客服快速回應機制,確保臨床操作異常能被即時排除,維持高標準的服務等級協議。2. 技術服務熟悉Linux系統、電腦硬體架構及網路基礎架構。負責售前/售後技術諮詢體系優化,確保 End User 的問題能被精準引導與解決。指導並審核技術文件(如維護手冊、操作指南)的撰寫與標準化。
技術支援與跨部門溝通
客戶服務
1.1M ~ 1.6M TWD / year
10 years of experience required
Managing 5-10 staff

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