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Technical Support
Entry level
Logo of IWC NETWORK MARKETING.
Responsibilities: Deploy various application services and perform daily operations to ensure service availability and stability. Monitor business systems daily, respond promptly to issues, and document incident reports to ensure smooth operations and preparedness for emergencies. Perform system patching, disaster recovery, data backup, and storage management to ensure system security and recoverability. Assist in the development and improvement of deployment and maintenance processes to enhance service quality and efficiency. Manage and maintain servers, databases, web services, and other systems in development and testing environments. Build and continuously optimize operating systems and monitoring systems, including simple web page modifications and statistical data integration. Requirements: Experienced in configuring LNMP architecture (Linux, Nginx, MySQL, PHP) and Nginx configuration files. Basic troubleshooting skills for hardware issues. Experienced in using cloud-based virtual machines (AWS/GCP/Azure). Basic knowledge of HTML, CSS, and JavaScript.Must be willing to work overseas and have an active passport (only shortlisted will be contacted).
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Logo of iTechwx Company Limited.
Includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud. Azure Security support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Security support team is responsible for delivering Azure Security Service and support to our global customers with the ultimate satisfaction. The engineer is responsible for support delivery, working with customers to resolve complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Security components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers. Azure Security team takes charge in Endpoint Security, Threat Analytics, Infrastructure solutions, Information Protection and involving products like Defender for Cloud, Microsoft Sentinel, Information Protection, Key Vault, Defender for Endpoint, Windows Defender, Defender for Cloud App and Defender for Identity, which use machine learning, big data.....to secure endpoint devices, apps and other resources in various security scenes. Main Responsibilities 1. Technical services & Responsiveness Drive the communication with the customer to deliver desired solutions in response to customers’ concerns. Effective Communication & Collaboration Identify the right resource to collaborate with to work toward the final solutions. Collaborate with cross-group peers both proactively and reactively. 2. Operational Precision Use appropriate documentation and utilization and / or labor tracking methods to account for time. Manage and prioritize your workload while keeping team members and management appropriately informed. Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training. 3. Training & Readiness Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. Implement your development plan, actively seek development opportunities, and complete all scheduled training. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans. Make effective technical presentations, both internal and external.
English
Technical Support
20M ~ 30M VND / month
3 years of experience required
No management responsibility
Logo of CÔNG TY CP GIẢI PHÁP CÔNG NGHỆ TRỰC TUYẾN GTEL OTS.
- Triển khai hệ thống máy chủ, máy trạm: windows server, windows, ubutu, Vmware, … - Triển khai cài đặt phần mềm Camera, web quản trị, cấu hình camera, add on camera vào hệ thống các máy chủ, máy trạm, kết nối hệ thống hoạt động. - Vận hành hệ thống VMS, ACS, AI (các phần mềm trí tuệ nhân tạo về phân tích hình ảnh) đã được triển khai, tích hợp các hệ sinh thái phần mềm khác, … - Trực hệ thống, đưa ra các TICKET để xử lý khi tiếp nhận phản hồi từ khách hàng, phân loại, phán đoán tình huống xảy ra, để phối hợp đúng phòng ban chức năng, Hãng, đơn vị phụ trách để cùng phối hợp xử lý. - Sử dụng thiết bị di động (được công ty cấp: Android/IOS)) để thao tác vận hành, check lỗi, đưa ra được thông tin sự cố, từ đó giúp cho Phòng phần mềm nắm được các nguyên nhân, thông tin chi tiết về sự cố để cùng phối hơp xử lý. - Báo cáo, report các sự cố đã xảy ra, đưa ra hướng tối ưu có thể giúp vận hành ổn định, sáng kiến hay để vừa tối ưu trong triển khai, vận hành, support hệ thống.
8M ~ 15M VND / month
1 years of experience required
No management responsibility

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