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蓋亞資訊代理國際雲端服務(GCP、Ａzure、AWS、阿里雲)、雲端WAF/CDN、國際品牌憑證、網域等雲端服務 (1). 雲端服務應用，包含基礎服務操作、專案帳號管理與帳單帳號建立。 (2). 網域(Gandi)申請與憑證(Sectigo)建立作業。 (3). WAF/CDN基礎服務應用與網路狀況排查分析。 (4). G workspace / M365 障礙排除與教育訓練。(5). 其他主管交辦事項。

【知名日商IT服務公司】■ 職務概要負責案件接單後的設計、建置、導入與運維支援，確保客戶環境穩定運作。■ 主要工作內容•撰寫詳細設計文件•設定與建置網路設備、伺服器、資安與雲端環境•專案管理•客戶操作說明與文件撰寫•疑難排解與運維支援

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in data analytics, trust and safety, policy, cyber-security, or related fields. Experience with data analysis. Preferred qualifications: Experience in content policy, anti-abuse, and reviewing online content. Experience with identifying abuse trends or working in policy. Experience with SQL and spreadsheets. Ability to build relationships with cross-functional partners across geographies. Ability to use data to drive strategy and business action. Ability to use data to drive strategy and business action with excellent investigative skills. About the jobFast-paced, dynamic, and proactive, YouTube’s Trust Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world. As a Policy Enforcement Manager (PEM) dedicated to the YouTube Partner Program (YPP) on YouTube's Trust and Safety team, you will help to implement and enforce YPP policies across millions of channels. You will work cross-functionally across Scaled Abuse, Ads Policy, Business Generation, Product, and Policy Development to develop and operationalize policies that minimize brand risk to the platform and are scalable and clearly communicated to creators. You will be thinking through the unique challenges of a broad array of policy areas (e.g., hate, misinformation, adult) while developing processes and guidelines that are consistent and resilient. You will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Responsibilities Lead the development, interpretation, and enforcement of policies associated with Enforcement Guidelines. Perform daily content review in YPP policies, which includes exposure to sensitive material, while ensuring workflows reflect a deep understanding of creator impact. Manage critical policy enforcement escalations and provide expert enforcement advice on grey policy areas, driving consensus across all stakeholders. Maintain and oversee high operational quality through regular calibrations with global vendor teams. Drive data-driven operational excellence by utilizing statistical methods to analyze abuse trends and research new abuse patterns. Collaborate directly with engineering and product teams to design and deploy scalable, automated detection and enforcement tooling across Trust and Safety teams. Support the launch of new/updated enforcement process solutions across multiple Trust and Safety teams (including Enforcement and Operations, Ads Policy, and Scaled Abuse). Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

VUI LÒNG CLICK "ỨNG TUYỂN"/"APPLY NOW" ĐỂ XEM ĐẦY ĐỦ THÔNG TIN TUYỂN DỤNGHỗ trợ tiếp nhận yêu cầu IT từ người dùng (ticket, email, điện thoại).Tham gia xử lý các sự cố phần mềm, phần cứng cơ bản.Cập nhật trạng thái ticket trên hệ thống.Hỗ trợ cài đặt, cấu hình cơ bản PC, laptop, máy in, máy chiếuHỗ trợ người dùng sử dụng Office 365 (Word, Excel, Outlook, Teams).Hỗ trợ xử lý sự cố phần mềm nghiệp vụ đơn giản.Hỗ trợ cấp phát, thu hồi, cài đặt lại thiết bị theo quy trình.Tham gia bảo trì, vệ sinh, cập nhật phần mềm thiết bị.Hỗ trợ kiểm kê và cập nhật dữ liệu tài sản CNTT.Hỗ trợ chuyển ticket vượt cấp cho System/Network/SecurityTheo dõi tiến độ xử lý ticket đã chuyển.Cung cấp thông tin, mô tả sự cố cho nhóm chuyên trách.Hỗ trợ hướng dẫn người dùng mới về CNTT.Hỗ trợ lập báo cáo IT định kỳ.Thực hiện các nhiệm vụ khác theo phân công

About The Role We're looking for a passionate Integration Engineer to join our team. You'll be the primary technical point of contact for our clients, guiding them through API integrations, debugging issues, and handling essential technical setups. Your work will directly contribute to faster onboarding times and higher client satisfaction, allowing our core teams to focus on product innovation. What Will You Do Guide and support new clients step-by-step through the technical integration of our API for card issuing, from initial setup to full go-live. Act as the primary technical point of contact for clients, providing hands-on assistance, answering integration-related questions, and offering continuous technical support even after they are live. Routinely debug and diagnose technical issues within both sandbox and production environments, working directly with clients to identify and implement solutions. Manage and execute technical configuration tasks such including whitelisting, credential setup, and other necessary system configurations. Develop and maintain clear, comprehensive technical documentation and resources to empower clients and expedite their integration journey. Actively participate in client-facing communication channels (e.g., Slack, WhatsApp) to provide timely and effective first-line technical support. Effectively translate client feedback and identified integration challenges into actionable insights for our internal Software Engineering teams, facilitating continuous improvement of our API and services. Collaborate closely with our Sales, Product, and Engineering teams to ensure a seamless and positive client experience from initial engagement through successful integration and beyond.

職位簡介技術支援工程師需與客服中心專員及現場技術人員密切合作，提供技術支援、故障排除及系統維護，確保問題迅速解決並提升客戶滿意度。此職位主要負責提供第二級技術支援，要求具備良好的溝通能力、積極主動的問題處理態度，以及對及時解決問題的承諾。 主要職責 為Linux物聯網設備及後端服務提供第二級技術支援。排查並解決系統效能、連線能力及資料完整性相關問題。進行根本原因分析，識別並處理重複發生的技術問題。與跨職能團隊協作，上報並解決複雜技術問題。將故障排除步驟、解決方案及最佳實踐記錄至知識庫。協助測試與驗證軟體更新及新功能。 優先考慮的個人特質 責任感團隊合作精神正直誠信

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities Receive and document IT issues and service requests reported by usersPerform initial problem analysis and basic troubleshootingResolve common operational issues (permission settings, account creation, password resets, etc.)Ensure user requests are responded to within SLA timeframesEscalate unresolved issues to Level 2 support following established procedures

1.進行使用者資訊問題處理2.處理並改善使用者遇到的異常狀況，進而提昇使用者滿意度3.教導及協助使用者操作、問題排除及交換意見4.將使用者反應之問題，回報修正或服務流程之改進5.使用者品質問題處理，並參加月會提出討論。6.新及舊資訊設備資產管理。7.網域帳戶建立及刪除8.系統安裝及設備汰換

為機構客戶、開發者提供全生命周期支持，包括接入調試、問題診斷、交易異常處理及風控規則解讀。 建立客戶響應機制，主導重大技術故障的客戶溝通與解決方案落地，維護客戶信任。 收集機構客戶API使用過程中遇到的問題，協同運營、產品、開發團隊進行，包括接口穩定性監控、性能調優、故障排查及版本叠代管理，確保API服務高可用性。

在 Canner，我們正在打造突破性的 AI 與數據基礎架構解決方案，讓數據不再只是靜態資產，而是企業決策的核心動力。加入我們的研發團隊，你將參與開發和推動 Wren AI (https://github.com/Canner/WrenAI)。 Wren AI 是 Canner 的旗艦開源專案，讓大型語言模型 (LLM) 能夠直接查詢企業數據，為 AI Agent 提供精確的語意查詢能力。我們的開源庫已連續數週蟬聯 GitHub Top Trending，目前累積將近 10k+ 顆星，成為全球主流的 GenBI 解決方案。這代表了全球開發者對這項技術的高度認可與需求。 如果你熱衷於大規模 AI 應用，想與國際企業合作，服務全球使用者，學習跨國客戶需求與專業標準，這將是參與業界最前沿技術發展的絕佳機會。 職責 (Responsibilities) 作為客戶與使用者的技術支援窗口，接收、排查、診斷與解決與 Wren AI 平台／API 部分相關的技術問題 處理使用者透過 chat / email / ticket /遠端會議所反饋的問題，包括自然語言查詢錯誤、SQL 生成功能異常、圖表／報表顯示問題、API 回傳錯誤等 與研發 (Product / Engineering) 團隊協作，回報 bug，追蹤 issue，協助測試修復版本與新功能 撰寫與維護技術文件、常見問題 (FAQ)、教學指南 解決方案範本，以提升支援效率與品質 協助客戶完成產品 / 功能上線、部署流程及設定，包括資料來源連接 (databases, data warehouses etc.) 的配置與驗證，以及 AI model 的配置與驗證 在服務水平協議 (SLA) 範圍內追蹤與回覆客戶請求，確保問題得到及時回應與解決 分析支援案例中常見的問題類型與趨勢，提出改進方案，協助團隊提升產品穩定性與使用者體驗