Cake 找工作

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your role and responsibilities Receive and document IT issues and service requests reported by usersPerform initial problem analysis and basic troubleshootingResolve common operational issues (permission settings, account creation, password resets, etc.)Ensure user requests are responded to within SLA timeframesEscalate unresolved issues to Level 2 support following established procedures

1.進行使用者資訊問題處理2.處理並改善使用者遇到的異常狀況，進而提昇使用者滿意度3.教導及協助使用者操作、問題排除及交換意見4.將使用者反應之問題，回報修正或服務流程之改進5.使用者品質問題處理，並參加月會提出討論。6.新及舊資訊設備資產管理。7.網域帳戶建立及刪除8.系統安裝及設備汰換

為機構客戶、開發者提供全生命周期支持，包括接入調試、問題診斷、交易異常處理及風控規則解讀。 建立客戶響應機制，主導重大技術故障的客戶溝通與解決方案落地，維護客戶信任。 收集機構客戶API使用過程中遇到的問題，協同運營、產品、開發團隊進行，包括接口穩定性監控、性能調優、故障排查及版本叠代管理，確保API服務高可用性。

在 Canner，我們正在打造突破性的 AI 與數據基礎架構解決方案，讓數據不再只是靜態資產，而是企業決策的核心動力。加入我們的研發團隊，你將參與開發和推動 Wren AI (https://github.com/Canner/WrenAI)。 Wren AI 是 Canner 的旗艦開源專案，讓大型語言模型 (LLM) 能夠直接查詢企業數據，為 AI Agent 提供精確的語意查詢能力。我們的開源庫已連續數週蟬聯 GitHub Top Trending，目前累積將近 10k+ 顆星，成為全球主流的 GenBI 解決方案。這代表了全球開發者對這項技術的高度認可與需求。 如果你熱衷於大規模 AI 應用，想與國際企業合作，服務全球使用者，學習跨國客戶需求與專業標準，這將是參與業界最前沿技術發展的絕佳機會。 職責 (Responsibilities) 作為客戶與使用者的技術支援窗口，接收、排查、診斷與解決與 Wren AI 平台／API 部分相關的技術問題 處理使用者透過 chat / email / ticket /遠端會議所反饋的問題，包括自然語言查詢錯誤、SQL 生成功能異常、圖表／報表顯示問題、API 回傳錯誤等 與研發 (Product / Engineering) 團隊協作，回報 bug，追蹤 issue，協助測試修復版本與新功能 撰寫與維護技術文件、常見問題 (FAQ)、教學指南 解決方案範本，以提升支援效率與品質 協助客戶完成產品 / 功能上線、部署流程及設定，包括資料來源連接 (databases, data warehouses etc.) 的配置與驗證，以及 AI model 的配置與驗證 在服務水平協議 (SLA) 範圍內追蹤與回覆客戶請求，確保問題得到及時回應與解決 分析支援案例中常見的問題類型與趨勢，提出改進方案，協助團隊提升產品穩定性與使用者體驗

職位簡介技術支援工程師需與客服中心專員及現場技術人員密切合作，提供技術支援、故障排除及系統維護，確保問題迅速解決並提升客戶滿意度。此職位主要負責提供第二級技術支援，要求具備良好的溝通能力、積極主動的問題處理態度，以及對及時解決問題的承諾。 主要職責 為Linux物聯網設備及後端服務提供第二級技術支援。排查並解決系統效能、連線能力及資料完整性相關問題。進行根本原因分析，識別並處理重複發生的技術問題。與跨職能團隊協作，上報並解決複雜技術問題。將故障排除步驟、解決方案及最佳實踐記錄至知識庫。協助測試與驗證軟體更新及新功能。 優先考慮的個人特質 責任感團隊合作精神正直誠信

解決客戶應用技術問題，並記錄及回饋給相關單位撰寫系統操作手冊和相關文件處理客戶日常維護需求工作提供客戶及相關人員教育訓練支援相關測試工作執行專案事務及主管交辦事務並即時回報

🚨 We’re Hiring: On-Site Operator Engineer (Data Center)📍 Placement: South Jakarta🔹 Key Responsibilities- Manage and support data center infrastructure to ensure smooth, reliable, and secure operations.- Handle and maintain networking systems, including setup, configuration, monitoring, and troubleshooting.- Coordinate effectively in both Mandarin and English/Indonesian with regional stakeholders across Asia.- Provide technical expertise and timely solutions to support business continuity and IT operations.This position offers an exciting opportunity to build your career in IT within a dynamic, fast-paced, and multicultural environment. If you are detail-oriented, proactive, and eager to contribute to large-scale IT operations, we’d love to connect with you!

【知名日商IT服務公司】■ 職務概要負責案件接單後的設計、建置、導入與運維支援，確保客戶環境穩定運作。■ 主要工作內容•撰寫詳細設計文件•設定與建置網路設備、伺服器、資安與雲端環境•專案管理•客戶操作說明與文件撰寫•疑難排解與運維支援

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.