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解決客戶應用技術問題，並記錄及回饋給相關單位撰寫系統操作手冊和相關文件處理客戶日常維護需求工作提供客戶及相關人員教育訓練支援相關測試工作執行專案事務及主管交辦事務並即時回報

🚨 We’re Hiring: On-Site Operator Engineer (Data Center)📍 Placement: South Jakarta🔹 Key Responsibilities- Manage and support data center infrastructure to ensure smooth, reliable, and secure operations.- Handle and maintain networking systems, including setup, configuration, monitoring, and troubleshooting.- Coordinate effectively in both Mandarin and English/Indonesian with regional stakeholders across Asia.- Provide technical expertise and timely solutions to support business continuity and IT operations.This position offers an exciting opportunity to build your career in IT within a dynamic, fast-paced, and multicultural environment. If you are detail-oriented, proactive, and eager to contribute to large-scale IT operations, we’d love to connect with you!

【知名日商IT服務公司】■ 職務概要負責案件接單後的設計、建置、導入與運維支援，確保客戶環境穩定運作。■ 主要工作內容•撰寫詳細設計文件•設定與建置網路設備、伺服器、資安與雲端環境•專案管理•客戶操作說明與文件撰寫•疑難排解與運維支援

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

即時應對與初檢線上問題：對線上異常進行初步診斷與檢傷分類，迅速評估影響範圍，結合歷史經驗、產品邏輯與用戶路徑，提供具操作性的修復建議與解決方案。確保系統穩定運行：主動監控產品全鏈路的運作情況，涵蓋交易、訂單、金流、通知等關鍵模組，確保高峰期（如雙 11、黑五）流量湧入時平台依然穩定，成為商家與 SHOPLINE 值得信賴的後盾。主導重大事故處理：擔任事故處理的第一線協調者，快速召集 RD、QA、MS 等相關團隊，有效控制影響範圍，確保問題處置流程落實並維持高標準的 SLA。追蹤問題復盤與改進：推動線上事故的事後檢討（Postmortem），確保跨部門團隊執行根因分析（Root Cause Analysis），追蹤與落實改善進度，降低問題重演的機率。資料導向的改善推手：善用歷史數據、Log 紀錄與埋點分析等工具追蹤問題線索，協助產品與工程團隊精準定位系統問題與瓶頸，持續提升平台的可用性與韌性。

Company Description Bosch first started its operations in Vietnam in 1994 and registered a wholly-owned subsidiary in 2008. According to the business strategy of Bosch in Vietnam, from 1st July 2014 on all business entities were merged into Bosch Vietnam Co. Ltd. with its head office at Ho Chi Minh City plant (HcP) in Dong Nai Province. HcP has started its belt assembly in a rented building on 1st August 2008 as the assembly plant of Tilburg Plant (TbP). On 14th April 2011, HcP celebrated the inauguration of the new plant (Lth101 with 17,000 sqm), which did not only allow to increase the production depth, but also to facilitate the push belt assembly of this high-tech product. On 3rd July 2012 HcP marked a big milestone by starting to produce the second component (loop-set) for its push belt. Since November 2012, HcP doubled the production floor space and increase the net total floor space up to 56.000 m², and have successfully increased its production capacity and realized a lot of new line SOP’s. Job Description 1. Support Service Desk for IT Infra Front-End (IT accessories small equipment, printing service, barcode scanners, communication TV, etc.): act as 1st layer of contact for Service Request Fulfillment, Incident Management. 2. Support IT Inventory Management. Including 5S/ Safety tracking, ensure inventory data quality, stock management. 3. Support IT Procurement Cost Monitoring: Following PR/PO from end to end (customer request consolidation, quotation collection, PR/PO follow up, MIGO) IT cost monitoring: cost tracking with meaningful reports that facilitate management decision making. 4. Support Documentation Support on IT user guide, work instructions, manuals, knowledge articles Support on raw data preparation data presentation for ICO operational reports 5. Support ICO events: birthdays, ICO team-build activities, IT roadshows/ exhibitions/ training.

蓋亞資訊代理國際雲端服務(GCP、Ａzure、AWS、阿里雲)、雲端WAF/CDN、國際品牌憑證、網域等雲端服務 (1). 雲端服務應用，包含基礎服務操作、專案帳號管理與帳單帳號建立。 (2). 網域(Gandi)申請與憑證(Sectigo)建立作業。 (3). WAF/CDN基礎服務應用與網路狀況排查分析。 (4). G workspace / M365 障礙排除與教育訓練。(5). 其他主管交辦事項。

SummaryProvides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This includes establishing three to five year plans/objectives, and developing policies for the function/unit. Accountable for dept results and for activities or projects involving multi-functional teams. Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Receives assignments in the form of objectives and sets goals to achieve objectives. Establishes and recommends changes to policies. Develops or assists in the development of department budgets and goals. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees. Makes hiring and firing decisions. Reviews employees performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers/supervisors salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts directly with subordinates and peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.Detailed DescriptionPerforms tasks such as, but not limited to, the following:Provides leadership and direction to the site management team and employees in the development of plans and programs to meet the companys goals and objectives.Provide a safe, healthy, secure and productive work environment, at minimal costs, without impacting employee/operational effectiveness.Delivery of facilities projects, including preparation of statement of requirements, all architectural and design engineering activity, the preparation of design drawings, specifications and contracts for tender and construction, and managing the construction delivery process.Responsible for estimating the cost of the project, getting all of the necessary internal and external approvals, and meeting the budget and schedule commitments.Projects can range from $10K to $1M +.Implements and maintains effective Environmental Health and Safety programs at Celestica sites.Develops and implements appropriate policies and procedures in support of corporate guidelines including EHS Programs, Chemical Management programs, Accident Investigation Processes, Emergency Response Teams and appropriate training programs, ISO 14001 compliance.Managing, maintaining and improving the sites existing programs in all areas.Provides daily management of site facilities staff, including security, maintenance, business center staff and/or contractors.Provide strategic direction, policy development and interpretation, on-going direction, control, counseling of employees at all levels.Building Operations include managing all building services operations including mailroom, housekeeping, cafeteria, maintenance contractors, security, business centers, supplies, meeting rooms, and supplier management.Responsible for the general maintenance of the site and surrounding areas including building, HVAC, general repairs, parking lots and landscaping.Maintaining the building utilities operations for the site and ensuring the site meets all municipal and government regulations.Ensures compliance to ISO 14001 Environmental Management System Standards.

Performs tasks such as, but not limited to, the following:* Provides direct support on all IT technical problems on the factory floor production lines* Completes computer setup, operating system, clients software update, security patching and follows up on audit issues* Provides daily support to end users and resolves eHelpdesk tickets* Assists IT Solutions/Infrastructure Assistant or above on all functions